# No network provider accepted the given network path

## Problem

The Remote Access Plus agent and remote control have failed. The error message that you see on the screen is, "No network provider accepted the given network path".

## Cause

This error could be due to one or more of the following reasons:

- You do not have access to admin$ of the client system
- You are unable to ping the client system through FQDN
- File and print sharing for Microsoft Networks is not enabled
- File and printer sharing is disabled in the Windows firewall of the client systems
- Security policies are not configured
- Workstation services are not running in the client systems
- TCP/IP NetBIOS Helper services are not running in the client systems
- You have not opened the following ports in the firewall of the client systems:
  - 135
  - 139
  - 445
  - 5000
  - 5001
  - 5002

## Resolution

You can resolve this problem as follows:

### Check your access to admin$ of the client systems

To check your access to admin$ of the client systems, follow the steps given below:

1. In the computer where the Remote Access Plus server is installed, click **Start > Run**
2. Enter `\\<client Computer Name>\admin$`
3. Click **OK**

If you get the same error, enable the **Remote Administration Exception** option in the client systems. Follow the steps given below:

1. In the client system, click **Start > Run**
2. Enter **gpedit.msc**
3. Click **OK**
4. Expand **Administrative Templates > Network > Network Connections > Windows Firewall**
5. Click the **Domain Profile**
6. Double click the **Windows Firewall: Allow remote administration exception** option
7. Select **Enabled**
8. Click **OK**

You have successfully enabled the remote administration exception option in the client systems.

### Ping the client system using a Fully Qualified Domain Name (FQDN)

Ensure that you are able to ping the client systems from the system where the Remote Access Plus server is installed using a fully qualified domain name (example: `hostname.domainname.com`).

### Enable File and Printer Sharing for Microsoft Networks

You are required to enable the file and printer sharing option for Microsoft Networks in the client systems. Follow the steps given below:

1. Click **Start > Settings > Network Connections**
2. Right click on **Network Connection** > select **Properties**
3. In the **Local Area Connection Properties** dialog box, select the **General** tab
4. Select the **File and Printer Sharing for Microsoft Networks** checkbox
5. Click **OK**

***Note:*** If you do not find this option, you are required to install the file and printer sharing option.

To install the file and printer sharing option for Microsoft Networks, follow the steps given below:

1. Click **Start > Settings > Network Connections**
2. Right click on **Network Connection** > select **Properties**
3. In the **Local Area Connection Properties** dialog box, select the **General** tab
4. Click **Install**
5. Select **Service**
6. Click **Add**
7. In the **Network Service** section, select **File and Printer Sharing for Microsoft Networks**
8. Click **OK**
9. Click **Close**

You have successfully installed the file and printer sharing option for Microsoft Networks.

### Enable File and Printer Sharing in the Windows firewall of the client systems

You are required to enable the file and printer sharing option in the Windows firewall of the client systems. Follow the steps given below:

1. Click **Start > Settings > Control Panel > Windows Firewall**
2. Select the **Exceptions** tab
3. Select the **File and Printer Sharing** checkbox
4. Click **OK**

You have successfully enabled the file and printer sharing option in the Windows firewall of the client systems.

If you still get the error that no network provider has accepted the given network path, do the following:

- Verify if you are configuring the file and printer sharing option in the same profile that the Remote Access Plus server computer is using.
- Check the profile using which the Remote Access Plus server is installed. In some cases, if the profile used to enable the file and printer sharing option in the domain is different from the one used to install Remote Access Plus, the file and printer sharing option may not be enabled in the standard profile.

You can use the Netsh tool to determine the following information:

- System profile using which the Remote Access Plus server is installed.
- Profile using which you have enabled the file and printer sharing option.

Alternatively, you can enable the file and printer sharing option for all profiles. To do this, follow the steps given below:

1. Click **Start > Run**
2. Enter `cmd`
3. Enter:

```
netsh firewall set service type = FILEANDPRINT mode = ENABLE scope = ALL profile = ALL
```

4. Press **Enter**

You have successfully enabled the file and printer sharing option for all profiles.

### Configure the security policy

To configure the security policy in the system, follow the steps given below:

1. Click **Start > Settings > Control Panel > Administrative Tools**
2. Double click **Local Security Policy > Local Policies > Security Options**
3. Double click **Network security: LAN Manager authentication level**
4. Select **Send LM and NTLM responses**
5. Click **OK**

You have successfully configured the security policy in the system.

### Start the workstation service in the client computers

You are required to start the workstation service in the client computers. Follow the steps given below:

1. Select **Start > Settings > Control Panel > Administrative Tools > Services**
2. Right click **Workstation** > **Start**

You have successfully restarted the workstation service in the client computers.

### Start the TCP/IP NetBIOS Helper service in client computers

1. Select **Start > Settings > Control Panel > Administrative Tools > Services**
2. Right click **TCP/IP NetBIOS Helper** > **Start**

You have successfully started the TCP/IP NetBIOS Helper service in client computers.

### Open the required ports

You are required to open the following ports in the firewalls of the client systems:

- 135
- 139
- 445
- 5000
- 5001
- 5002