For RMM Central exclude port 8095,

• Used to complete on-demand tasks like inventory scanning, patch scanning, remote control, remote shutdown and moving agents from one remote office to another TCP In bound to server 8095
• Ensure that computers are switched on and the RMM Central service is running: If the scanning has failed for computers in remote offices, complete the following tasks:
  • Check whether the computers are switched on and running when the scanning is in progress
  • Ensure that the 'ManageEngine UEMS - Remote Control' is running in the client computers
• Eliminate issues that arise because of multiple IP addresses: When the computer, in which the RMM Central server is installed, has multiple IP Addresses, like a virtual adapter or two NICs, disable the virtual Adapters.

• Disable the UAC and Remote UAC in computers that have Microsoft Windows Vista or later versions installed: Follow the steps below to disable UAC:

  Note: This is applicable only if the computers are in a workgroup setup.

  Disabling UAC in the client computers

  You are required to disable the UAC feature in all client computers. To disable the UAC feature, follow the steps given below:

  1. Click start>Settings>Control Panel>User Accounts

  2. Disable the UAC settings

     For Windows 7 and Windows 2008 R2

     1. Click User Account Control Settings
     2. Drag and choose the control level to Never Notify
     3. Click OK

     For Windows Vista and Windows 2008

     1. Click Turn User Account Settings On or Off
     2. Uncheck the Use User Account Control (UAC) to protect your computer checkbox
     3. Click OK

  3. Close the Control Panel window.

  This will disable the UAC in the client computer. You need to perform the same steps in all the client computers that has Windows Vista or higher manually.

  Disabling Remote User Account Control in the client computers

  You are required to disable the Remote UAC feature by changing the registry entry that controls the Remote UAC feature. To disable the Remote UAC feature, follow the steps below:

  1. Click start>Run
  2. Enter regedit
  3. Click OK
  4. Navigate to HKEY_LOCAL_MACHINE \SOFTWARE\Microsoft\Windows\CurrentVersion\Policies\system
  5. Right-click on the white space and click New>DWORD Value

  6. Enter the name LocalAccountTokenFilterPolicy

     Note: If this key name is available then right-click on the name>Modify and follow the steps given below.

  7. Click Modify
  8. Change the value data to 1
  9. Click OK

  You have disabled the Remote UAC feature.

Applies to: Software Inventory Tracking, Hardware Inventory Tracking, Asset Management

Keywords: Track Software Inventory, Monitor Hardware Assets, Manual Scanning, Asset Scan, Inventory Reports