Christopher Matthew Dancy
Christopher Matthew Dancy
Founder, ServiceSphere
Digital Engagement Director, Pink Elephant

Chris Dancy is founder of ServiceSphere�¢- A Pink Elephant Company, focused on enabling enterprises to embrace social support and agile management principles. Chris has over 20 years of experience in IT Service Management.

With experiences ranging from service desk manager, ITSM product management, best (good-enough) practices consultant, as well as sales and marketing executive, Chris has a unique view of the enterprise IT space.

Captivating audiences with provocative lectures and keynotes around the globe have created a juggernaut following for Chris.

Sean Freeman
Sean Freeman
CEA, Catalyst Consortium

Sean serves as the Chief Architect for Catalyst Consortium. He delivers strategic guidance and drives efficient productivity for clients from the Fortune 500 and SMB market place.

Sean came to Catalyst Consortium, from Northrop Grumman where he is worked consulting a wide range of Organizations from SMB to Enterprise, delivering Best Practices, Process Improvement, and Frameworks to enable the discovery of risk and opportunities, utilizing technology as an input and competitive advantage in their respective markets. Sean has 20 years of experience with integrating technology and business to create synergistic environments that deliver.

Michael E Dortch
Michael E Dortch
Principal Analyst and Managing Editor,
DortchOnIT.com

Michael Dortch is Principal Analyst and Managing Editor at DortchOnIT.com, "an independent voice for technology-dependent people" and consultant to providers of disruptive business technologies. He has been empowering information technology (IT) buyers, sellers and users since 1979, by translating what technologists say and do into language that non-technologists can understand and use.

Michael writes frequently and is quoted widely on subjects ranging from cloud computing and infrastructure management to software as a service (SaaS) and technology solutions for small and mid-sized businesses (SMBs). He was named one of the first "Top 500 Analysts Using Twitter" in 2010 by influencer relations expert and widely read blogger Jonny Bentwood of Edelman Worldwide.

As Director of Research at Focus.com, Michael helped to grow that site into a community of more than 850,000 people including some 5,000 Focus Experts, and a Top 10 Media Web Site according to Crain's "B2B Magazine." He has also been a senior analyst at Aberdeen Group, Robert Frances Group (RFG), and Yankee Group. In 1990, Michael wrote "The ABCs of Local-Area Networks," a book published internationally in three languages by Sybex, Inc.

Chuck Locy
Chuck Locy
Senior System Administrator,
Colorado Community College

Chuck Locy is the Senior System Administrator for Colorado Community College System of Colorado.

He joined Colorado Community College 4 years ago. He maintains Active Directory for the all the 14 community colleges in the state of Colorado. He also is the Senior Exchange Administrator for the 14 Colleges of Colorado which maintain the 17000 mailboxes for the state of Colorado.

His main responsibility is to help maintain the forest for 28 Domains and 123 Domain Controllers. His other responsibilities are to work with the Administrators at all the colleges for Add ,Move and Change in Active Directory.

Christopher K Burg
Christopher K Burg
Team Leader – IT System Management,
American Transmission Company

Christopher leads the System Management team for American Transmission Co, which is responsible for data center operations, including all server and storage infrastructure, as well as client hardware, desktop support and the Service Desk. Mr. Burg has 15 years of experience in IT Service Management and support.

Jason Beckett
Jason Beckett
Enterprise Systems Administrator,
Prime Healthcare Management

Jason Beckett, Enterprise Systems Administrator and Helpdesk Manager for Prime Healthcare Services Inc. Prime Healthcare Services Inc. owns and operates 14 hospitals throughout southern and northern California. Jason has been with Prime Healthcare Services Inc. for 6 years and as Enterprise Systems Administrator is part of the team that manages systems and projects that are centralized for all of the facilities within Prime Healthcare.

Raj Sabhlok
Raj Sabhlok
President, ManageEngine

Raj Sabhlok is the President of Zoho Corp (ManageEngine is a division of Zoho Corp). Raj has particular interest in IT management software having spent nearly 20 years at Companies like Embarcadero Technologies, BMC Software and The Santa Cruz Operation (SCO). In his career, Raj has held technical, marketing, sales and executive management positions. Most recently, Raj was the CEO of Embarcadero Technologies. Raj has a bachelors degree in mathematics and a masters in business administration.

Alex D. Paul
Alex D. Paul
Director ITSM, ManageEngine

Alex D. Paul is the Director of ITSM range of products at ManageEngine. He has helped customers around the world implement ITIL. As a Product Manager and consultant, Alex has hands-on experience on what happens in IT trenches and brings expertise from practical customer implementations. He is also the author of the popular "ITIL Heroes Handbook."