Closed

See you again next year!

ManageEngine User Conference on
IT Service Management

November 13-14, 2014

4141 Hacienda Drive
Pleasanton, CA 94588

Maps & Directions

Stay tuned$199

  1. Check out new features, product developments, integrations, customer case studies, and trends - all aimed at keeping you ahead of the curve.
  2. Participate in 1-on-1 sessions with our experts. You get the scoop on what we're doing. We get the scoop on what you want.
  3. Immerse yourself in our ITSM solutions by visting our onsite, hands-on product labs.
  4. Take the certification exam at no cost and become a ManageEngine Certified Product Associate.

Network and meet fellow ManageEngineers during the complimentary breakfasts, coffee breaks, lunches and evening reception.



Closed

See you again next year!

Agenda

7:00 - 9:00 AM
Registration and Breakfast
9:00 - 9:15 AM
Welcome Note
9:15 - 09:45 AM
Start Your ManageEngine - Raj Sabhlok, president, ManageEngine
9:45 - 10:15 AM
Service Management Keynote - Timothy Kasbe, CIO, Gloria Jeans Company
10:15 - 10:45 AM
ManageEngine ServiceDesk Plus: The Road Ahead - Rajesh Ganesan, director of product management, ManageEngine
10:45 - 11:00 AM
Break
 
Track 1 ServiceDesk Plus
Track 2 Desktop Central
11:00 - 11:45 AM
The Road to Smart, Productive IT TeamsThis session will present a thorough review of important customization options in incident management that will drive up your IT team's productivity.
Patch Management: Set It and Forget It Gain deep insight into setting up automated patch deployment for Microsoft and third-party applications and for troubleshooting common problems.
11:45 - 12:30 PM
Empowering End Users through Self Service Learn how to add a touch of awesome at every end-user touch point in ServiceDesk Plus and empower users to solve their own IT problems.
Using Desktop Central to Avoid Software Deployment Pitfalls Discover the common problems you might encounter in deploying software and the steps to overcome them.
12:30 - 1:30 PM
Lunch
 
Track 1 ServiceDesk Plus
Track 2 Desktop Central
1:30 - 2:15 PM
The Secret Sauce in One Customer's Incident Management Success
Effective IT Asset Management Discover how IT Asset Management can be more simple. Learn the workflow and the features in detail to inventory your Asset data.
2:15 - 3:00 PM
Drive Business Intelligence through Your Service Desk Take a deep dive into the process of defining and deriving key performance indicators (KPIs), management reports, and dashboards that provide business insights from IT operations data.
Customer Case StudySee how customers have been using Desktop Central and how it has helped them meet their enterprise needs.
3:00 - 3:15 PM
Break
 
Track 1 ServiceDesk Plus
Track 2 Desktop Central
3:15 - 4:00 PM
Leveraging your Service Desk Beyond Your IT Department Discover how organizations can use the Zoho Creator-based application development platform and custom script extensions to extend the use of ServiceDesk Plus to other departments.
Troubleshooting with Remote Control Set up one-click remote control to provide better desktop support to your users.
4:00 - 4:45 PM
Essential IT Service Management Tools
Response times and service levels are only as good as the tools that are used by the help desk. See how the integrated offering of ServiceDesk Plus, Desktop Central, and our AD management solutions easily handles the most frequent issues that require a help desk technician's response and more.
4:45 - 5:00 PM
Q & A Session
5:00 - 7:00 PM
Reception
7:00 - 9:00 AM
Registration and Breakfast
9:00 - 09:30 AM
ManageEngine: End-to-end IT Management - Raj Sabhlok, president, ManageEngine
9:30 - 10:00 AM
ManageEngine Certification Program - Gerald A Raja, senior manager global training and certification, ManageEngine
 
Track 1 ServiceDesk Plus
Track 2 Desktop Central
10:00 - 10:45 AM
Change Management for Complex IT Operations Learn how ServiceDesk Plus workflows can tame even the most complex, constantly changing environments.
The First Step in Mobile Device ManagementSee what we have in store for managing your mobile devices and the various ways to get your devices enrolled for management.
10:45 - 11:00 AM
Break
 
Track 1 ServiceDesk Plus
Track 2 Desktop Central
11:00 - 11:45 AM
Asset Management Made EasyThis session offers a comprehensive look into the asset management and CMDB modules of ServiceDesk Plus.
Mobile Device Management - Policy and App Management Take a deep dive into policy/ profile management and App management functions of Desktop Central.
11:45 - 12:30 PM
Effective Change Management with SDPHear how one customer is mastering change management with ServiceDesk Plus.
Tips and Tricks for Effective Device Management Learn 'when to use what' and the recommended methods to follow in managing your devices effectively.
12:30 - 1:30 PM
Lunch
 
Track 1 ServiceDesk Plus
Track 2 Desktop Central
1:30 - 2:15 PM
Stop to Smell the ServiceDesk Plus Roses: Hidden Features That Unlock Huge Value Discover the tips, tricks, and favorite features that power users employ to take full advantage of ServiceDesk Plus.
Desktop Provisioning and OS Deployment Techniques Learn the fundamentals of imaging and deployment of operating system using OS Deployer.
2:15 - 3:00 PM
ServiceDesk Plus Product RoadmapFind out what's cooking and what's coming in ServiceDesk Plus and get some face time with the product management team.
Desktop Central Roadmap & New FeaturesMeet the product management team to know the latest in Desktop Central and what is currently in the works.
3:00 - 3:30 PM
Q & A Session
3:30 - 3:45 PM
Break
3:45 - 4:45 PM
Certification: ManageEngine Certified Product Associate
4:45 - 5:00 PM
Wrap-Up - Raj Sabhlok, president, ManageEngine
Raj Sabhlok, President, Zoho Corporation

Raj Sabhlok

President, Zoho Corporation

Raj Sabhlok is the president of ManageEngine and Zoho.com, both divisions of Zoho Corp. Raj has a particular interest in IT management software and its power to change the fortunes of a business when implemented effectively.

Prior to Zoho, Raj spent nearly 20 years working with some of the world?s most innovative technology companies, including Embarcadero Technologies, BMC Software and The Santa Cruz Operation (SCO). In his career, he has held technical, marketing, sales, and executive management positions within the enterprise software industry.

Rajesh Ganesen, Director of Product Management, ManageEngine

Rajesh Ganesen

Director of Product Management, ManageEngine

Rajesh has been with Zoho Corp. for over 17 years developing software products in various domains, including telecommunications, network management, and IT security. He has built many successful products at ManageEngine and is currently focused on delivering enterprise IT management solutions as SaaS.

Venue

4141 Hacienda Drive, Pleasanton, CA 94588

United States


Getting There »

CONFERENCE HELP

If you wish to get in touch with us for
further information, please email us at
userconf@manageengine.com

Or call us at +1 800 443 6694

4141 Hacienda Dr, Pleasanton, CA 94588, USA