See you again next year!


See you again next year!

ManageEngine Middle East User Conference
& Training - Dubai, UAE

March 18-19, 2015

The Address Dubai Marina

Maps & Directions

Stay tuned$199

Mark your calendar for two days of unlimited learning and fun at the ManageEngine User Conference in Dubai.

  1. Check out new features, product developments, integrations, customer case studies, and trends - all aimed at keeping you ahead of the curve.
  2. Participate in 1-on-1 sessions with our experts.
  3. Take the certification exam at no cost and become a ManageEngine Certified Product Associate.

Middle East UserConf - 2014


8:00 - 9:00 AM
Registration and Breakfast
9:00 - 9:15 AM
Welcome address - Raj Sabhlok, president, ManageEngine
9:15 - 10:00 AM
Guest Keynote - Technology Monitoring and Service
10:00 - 10:15 AM
ME Certification - An Overview
10:15 - 10:30 AM
Q & A Panel
10:30 - 10:45 AM
Coffee Break
Track 1
Track 2
Track 3
10:45 - 12:30 PM
ServiceDesk Plus
Incident Requests & Service Requests
In this session, you'll learn:
  • Designing and scoping request catalog
  • Tasks and worklogs
  • Request management with business rules and SLAs
  • Self-service portal customization
Applications Manager
Application Performance Monitoring, Part 1
In this session, we'll cover:
  • Effective application discovery and dependency mapping
  • Deep-dive component monitoring for a heterogeneous IT environment
  • Increasing performance visibility into your business-critical web applications
  • End-user experience monitoring
EventLog Analyzer
IT Security Gets Simplified
In this session, you learn about:
  • 800+ out-of-the-box reports
  • Correlation + session activity monitoring
  • Log search and Universal Log Parsing & Indexing
  • File integrity management
  • Advance alerts, notification, and remedial action
  • EventLog Analyzer as OpManager Plug-in
12:30 - 1:30 PM
1:30 - 3:00 PM
ServiceDesk Plus
Asset Management, Software Licensing & CMDB
This session offers insight on:
  • Asset management made easy
  • Scanning methodologies
  • Software licensing - audit all softwares
  • CMDB - make IT decisions with more visiblity
  • Bird's eye view of critical assets and their relationships
  • Building asset relationships through API
Applications Manager
Application Performance Monitoring, Part 2 This session will focus on:
  • Managing business services
  • Increasing the scalability using the Applications Manager enterprise edition.
  • Fault management tips & tricks
  • SLA Management
  • How to get more out of Applications Manager using REST APIs.
Firewall Analyzer
Strengthen Network Periphery Security
Spend 90 minutes on a deep dive that will cover:
  • Firewall Policy Management
    1. Policy Overview
    2. Used and UnUsed Rules/Policies
    3. Policy Anomalies
  • Policy/Rule Change Monitoring and Alerting
  • Industry Standard Compliance Audit reports - PCI DSS, SANS, ISO 27001, NERC-CIP, NIST
  • Firewall Configuration Analysis and Security Audit
  • Forensics analysis - Search
  • Alerts and Reports
3:00 - 3:15 PM
Coffee Break
3:15 - 5:30 PM
ServiceDesk Plus
Change & Project Management
Join us to discover how you can:
  • Designing a change workflow
  • Change roles, involve more resources in a change implementation
  • Project management - achieve milestones with organized tasks
  • Project overview map and Gantt chart
Site 24x7
How Innovative Cloud Companies Run IT Operations at Scale
Join our Site24x7 team members to learn:
  • Monitor cloud and IT services from a global perspective
  • Understand real user experience from end user's browser
  • Monitor Mobile Sites and Applications
How to Reduce Calls to Your Help Desk
In this session, you will learn how to:
  • Monitor corporate services and applications effectively
  • Setup monitoring systems exactly the way you would imagine
  • Publish the status of your corporate IT services with Site24x7
Password Manager Pro
Securing privileged identities for IT security
In this session, you will learn how to:
  • Overcome privileged account management challenges
  • Control privileged access & eliminate password fatigue
  • Improve IT productivity by automating frequent password changes
  • Establish preventive & detective security controls
  • Fully control & closely monitor remote access
  • Record privileged sessions
  • Meet security audits and regulatory compliance
8:00 - 9:00 AM
Registration and Breakfast
Track 1
Track 2
Track 3
9:00 - 10:30 AM
Endpoint Central
Desktop Management - Part 1
In this session, you'll learn about:
  • Integration with ServiceDesk Plus
  • Patch management
  • Software deployment to users and computers
Getting Visibility of Your IT infrastructure in OpManager
This session will give you insight on:
  • Effective Network Discovery
  • Use of RuleEngine to reduce configuration time
  • Visualizing the environment using Layer 2/Layer 3 Network Mapping
  • Adding a new vendor/model for monitoring
  • Adding custom metrics for monitoring
  • Virtualization monitoring
ADManager Plus
Active Directory Management & Maintenance
This 90-minute training session will cover:
  • Multi-dimensional AD user creation model
  • ServiceDesk Plus - ADManager Plus workflow integration
  • Help desk-ready AD management features
  • Maintain, manage AD security proactively
10:30 - 10:45 AM
Coffee Break
10:45 - 12:30 PM
Endpoint Central
Desktop Management - Part 2
This session covers:
  • Managing IT assets
  • USB security audit
  • Remote control
  • Best practices for getting the most from Endpoint Central
Workflow Automation and Other Plug-ins and Add-ons
Join us for an introduction to:
  • Workflow automation
  • IP address management
  • Report Builder and APIs
  • UCS monitoring and Rack Builder
  • Large Enterprise Edition
  • Best Practices
ADAudit Plus and RecoveryManager Plus
Active Directory Security Audit & Recovery
Join our AD experts for training in:
  • Real-time IT audit and compliance
  • File auditing (file server, NetApp, EMC)
  • 200+ audit reports, custom reports, and alerts
  • AD backup and change management
12:30 - 1:30 PM
Lunch Breakfast
1:30 - 3:00 PM
Endpoint Central
Mobile Device Management
Join us to learn about:
  • MDM architecture
  • Enrolling devices
  • Distributing profiles and apps
  • Enforcing device restrictions
  • Securing mobile devices
NetFlow Analyzer
Bandwidth Analysis and Traffic Shaping
In this product session, you'll learn about:
  • NetFlow Basics
  • Bandwidth Analysis using inbuilt reports
  • Application visibility Control(AVC)
  • Traffic shaping
ADSelfService Plus and AD360
Password Self-service & IAM
In this self-service training session, you'll learn about:
  • Password self service: Effective deployment and maximizing enrollment
  • Integration with ServiceDesk Plus and ADManager Plus
  • Real-time password synchronization (between Google Apps, O365, AD, and more
  • A unified solution for AD and Exchange management (AD360)
3:00 - 3:15 PM
3:15 - 4:15 PM
OS Deployer
OS Deployment
Join OS Deployer team members to learn:
  • The fundamentals of imaging and deployment of operating system using OS Deployer
  • Online and offline imaging
  • Various deployment modes like manual deployment, scheduled deployment, etc.
  • Pre- and post-deployment activities like linking to a domain, installing software, etc.
  • Deploying OS to dissimilar hardware using Universal Deploy
Network Change, Configuration and Compliance Management
This session will give you an overview of:
  • Managing Configurations
  • Real time change detection and user cases
  • PCI compliance
  • Automation and Auditing
Exchange Reporter Plus
MS Exchange Auditing & Reporting
Spend an hour with us, training in the areas of:
  • Exchange Server auditing
  • Mail traffic management
  • Mailbox content management
  • Mailbox capacity planning
4:15 - 5:15 PM
5:15 - 5:30 PM
Raj Sabhlok, President, Zoho Corporation

Raj Sabhlok

President, Zoho Corporation

Raj Sabhlok is the president of ManageEngine and, both divisions of Zoho Corp. Raj has a particular interest in IT management software and its power to change the fortunes of a business when implemented effectively.

Prior to Zoho, Raj spent nearly 20 years working with some of the world?s most innovative technology companies, including Embarcadero Technologies, BMC Software and The Santa Cruz Operation (SCO). In his career, he has held technical, marketing, sales, and executive management positions within the enterprise software industry.


The Address Dubai Marina

United Arab Emirates

Getting There »


If you wish to get in touch with us for
further information, please email us at

Or call us at +1 (408) 916-9191 Ext: 7814

The Address Dubai Marina, Dubai, United Arab Emirates




What is ManageEngine Middle East UserConf?

ManageEngine Middle East UserConf is the two-day IT Management event from ManageEngine. Our March event will focus on various IT Management solutions ranging from IT Service Management (ITSM), IT Operations Management (ITOM), IT Security Management, and Active Directory for managing your IT infrastructure.

Can I have my questions answered at the event?

Yes, you can get all your questions answered. We have arranged one-on-one sessions as well.

Will there be opportunities to get hands-on answers to core product questions?

Yes, you can get answers to all your questions during product training sessions.

Is there a hashtag I can follow for all ManageEngine UserConf-related updates?

Yes, please make all UserConf updates with the #MEUserConf tag.

What time should I show up?

The event begins at 9:00 AM. Registration and breakfast starts at 8:00 AM

Registration & Logistics

How do I register for the event?

Register now$199

Is it mandatory to take the certification exam?

Yes, you may take the ManageEngine certification exam at no extra cost.

Is it mandatory to take the certification exam?

No, it's not. But it's a great way for you to save up to $600 per product!

When does the registration end?

Whenever the tickets are sold out. That's why we encourage you to register now!

What should I bring to the conference?

To get the most out of the event, bring your laptop or mobile device or both. Several sessions are highly interactive.

Is there a dress code for the event?

The dress code is very relaxed. Casual to business casual attire is suggested.

Do you have on-the-spot registrations?

Yes, we do. After you arrive at the event, we'll check you in the registration desk.

I won't know until the last minute if I will be able to attend. Will you have enough seats if I decide to come at the last minute?

We have a limited number of seats. However, if tickets are available, you can register at any time - as long as the conference is still in session!

I will not be able to attend. Can I transfer my ticket to a colleague or a friend?

Of course you can. To transfer a ticket, simply send an email with the details of your colleague or friend.

Will there be Wi-Fi at the event?

Yes. There will be Wi-Fi available throughout the entire event space.

Will you provide food at the event?

We will provide breakfast and lunch. We will also provide tea and coffee during the breaks.

Will you have vegetarian and vegan food options at the event?

Yes, we will have vegetarian, vegan, and gluten-free options. If you have any special food requirements, please email us at

What is your cancellation policy?

We offer a full refund if you cancel two weeks before the event.
We offer 50-percent refund if you cancel one week before the event start date.

Do you plan to record the sessions at the event?

Yes, we plan to record all the sessions.

Do you plan to live stream the event?

Currently, we don't have plans to live stream the event.

I am traveling from another country and will need an invitation letter for a visa. How can I get one?

After you register for the event, please send us an email at with all your pertinent details, and we will provide you an invitation letter.


Where is ManageEngine UserConf being held?

We are hosting the event at The Address Dubai Marina.

Who should I contact if I have more questions?

Contact if you have any questions