Closed

See you again next year!

Closed

See you again next year!

ManageEngine ServiceDesk Plus Training
Muscat, Sultanate of Oman

At the ManageEngine Training, you'll learn:

  1. Get trained by ManageEngine experts
  2. Check out new product features and trends
  3. Listen to customer case studies
  4. Network with peers

Agenda

09.00 AM - 09.15 AM
Welcome & Introduction
09.15 AM - 10.45 AM
Incident Management & Best Practices
In this session, you will learn about:
- Optimizing incident management
- Designing & scoping request catalog
- Tasks & work logs
- Request management with business rules & SLAs
10.45 AM - 11.00 AM
Coffee Break
11.00 AM - 12.00 AM
Self-Service Portal & Knowledge Base
In this session, we'll cover:
- Self-service portal customization
- Knowledge base
- Raising and tracking an incident
- Raising a service request
- Profile update
12.00 PM - 01.00 PM
Change Management & Best Practices
This session will cover:
- Customizing change workflow
- Roles & responsibilities
- Six-step approach to implement change
01:00 PM - 02:00 PM
Lunch
02.00 PM - 03.30 PM
Asset Management & Best Practices
This session offers insight on:
- Scanning methodology
- Distributed asset scan
- Credential library
- Remote control tools
- Software license management
03.30 PM - 03.45 PM
Coffee Break
03.45 PM - 05.00 PM
Tips & Tricks
This session will focus on:
- Fields & forms
- Requesting a custom menu
- Custom triggers
- HTML invocation
- API
- Task dependency
05.00 PM - 05.15 PM
Wrap Up

Venue

Hormuz Grand!

PO Box 128, PC 111 - Seeb,

Muscat, Sultanate of Oman

http://www.hormuzgrand.com/

Contact Us

Zoho Corporation

ManageEngine,

4141 Hacienda Drive

Pleasanton, CA 94588, USA

Phone: +1-408-916-9191 | Ext: 7814

Email : me-pp@manageengine.com


Digital Waves IT Solutions (DWITS)

Postal code 101,

City Center; Muscat, Sultanate of Oman

Phone : +968 22009619

Email: sales@dw-its.com

Hormuz Grand!, PO Box 128, PC 111 - Seeb, Muscat, Sultanate of Oman