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See you again next year!

ManageEngine ServiceDesk Plus Training
Kuwait

  1. Get trained by ManageEngine experts
  2. Check out new product features and trends
  3. Listen to customer case studies
  4. Network with peers

Agenda

09.00 AM - 09.15 AM
Welcome & Introduction
09.15 AM - 10.45 AM
Incident Management & Best Practices
In this session, you will learn about:
- Optimizing incident management
- Designing & scoping request catalog
- Tasks & work logs
- Request management with business rules & SLAs
10.45 AM - 11.00 AM
Coffee Break
11.00 AM - 12.00 PM
Self-Service Portal & Knowledge Base
In this session, we'll cover:
- Self-service portal customization
- Knowledge base
- Raising and tracking an incident
- Raising a service request
- Profile update
12.00 PM - 01.00 PM
Change Management & Best Practices
This session will cover:
- Customizing change workflow
- Roles & responsibilities
- Six-step approach to implement change
01:00 PM - 02:00 PM
Lunch
02.00 PM - 03.30 PM
Asset Management & Best Practices
This session offers insight on:
- Scanning methodology
- Distributed asset scan
- Credential library
- Remote control tools
- Software license management
03.30 PM - 03.45 PM
Coffee Break
03.45 PM - 05.00 PM
Tips & Tricks
This session will focus on:
- Fields & forms
- Requesting a custom menu
- Custom triggers
- HTML invocation
- API
- Task dependency
05.00 PM - 05.15 PM
Wrap Up

Venue

Hotel Crowne Plaza

PO Box - 18544

Airport Road 55, 81006 Kuwait City, Kuwait

http://kuwait.crowneplaza.com/

Contact Us

Zoho Corporation

ManageEngine,

4141 Hacienda Drive

Pleasanton, CA 94588, USA

Phone: +1-408-916-9191 | Ext: 7814

Email : me-pp@manageengine.com


Hotel Crowne Plaza PO Box - 18544 Airport Road 55, 81006 Kuwait City, Kuwait