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See you again next year!

ManageEngine User Conference on
IT Service Management

November 5-6, 2015

San Francisco Bay Area

Maps & Directions

Stay tuned

Mark your calendar for two days of unlimited learning and fun at the ManageEngine User Conference.

  1. Check out new features, product developments, integrations, customer case studies, and trends - all aimed at keeping you ahead of the curve.
  2. Participate in 1-on-1 sessions with our experts.
  3. Take the certification exam at no cost and become a ManageEngine Certified Product Associate.

UserConf
ITSM UserConf - 2014

Closed

See you again next year!

Agenda

9:00 - 9:15 AM
 
ServiceDesk Plus Track
AD Solutions Track
Desktop and Mobile Device Management Track
9.15 - 10.45 AM

The underpinning of a successful help desk - Learn all the powerful capabilities of ServiceDesk Plus's incident management, service catalog and self service modules and the nuances of knitting them together to deliver an awesome help desk to your users.

ADManager Plus: Schedule 1:1 session with our product experts and get answers to all your queries.

Desktop Management: Open House: Brainstorm the best practices in Desktop Management with peers.

10:45 - 11:00 AM
Break
11.00 - 12.15 PM

The move to mature IT service management - A look at how project management can drive more control and efficiency into change management, helping you in your quest of mature IT service management.

12.15 - 01.00 PM

What gets measured, gets improved - Pave your path to continual improvement by learning how to set up a continual measurement engine, to monitor and track all components of your IT.

ADManager Plus: Get a first-hand experience of all the new ADManager Plus features in a live demo.

Desktop Central: Schedule 1:1 session with our product experts and get answers to all your queries.

01:00 - 02:00 PM
Lunch
02.00 - 03.00 PM

Make IT a profit center for your business - Explore ways of running a tight IT ship with ServiceDesk Plus asset management and establish IT can be a profit center.

03.00 - 04.00 PM

The power of ServiceDesk Plus extensions - Expert guide to unlocking the powers of ServiceDesk Plus extensions and make it a perfect fit in your IT infrastructure.

ADSelfService Plus: Schedule 1:1 session with our product experts and get answers to all your queries.

Mobile Device Management: Discuss the challenges in adopting enterprise mobility.

04:00 - 04:15 PM
Break
04.15 - 05.00 PM

Zoho Creator: Custom Application Development For Enterprise Workflows: Zoho Creator is a flexible and powerful platform to easily build custom apps to manage and automate any business process. Find out how it can be used to streamline your organization.

ADSelfService Plus: Get a first-hand experience of all the new ADSelfService Plus features in a live demo

Mobile Device Manager Plus: Schedule 1:1 session with our product experts and get answers to all your queries.

05:00 - 06:30 PM
Reception
9:00 - 9:15 AM
 
ServiceDesk Plus Track
AD Solutions Track
Desktop and Mobile Device Management Track
9.15 - 10.30 AM

Get the best out of ServiceDesk Plus - A deep dive into all the advanced, geeky and hidden features of ServiceDesk Plus along with the ServiceDesk Plus team!

ADManager Plus: Schedule 1:1 sessions and live demos with our product experts and get answers to all your queries.

Automating Patch Management: Gain deep insight into setting up automated patch deployment for Microsoft and third-party applications

10.30 - 11.15 AM

What's new in ServiceDesk Plus, and the Roadmap: Learn the exciting new features that made it to ServiceDesk Plus in the last twelve months and putting them to best use. Also, take a quick look at what is cooking in ServiceDesk Plus.

ADSelfService Plus: Schedule 1:1 sessions and live demos with our product experts and get answers to all your queries.

Effective IT Asset Management: See how accurate and effective your asset data is and gain insights on software usage stats and licensing

11:15 - 11:30 AM
Break
11.30 - 12.00 AM

Empowering IT Help Desk: Integrate with ServiceDesk Plus to empower your help desk perform desktop operation activities.

12.00 - 12.30 PM

ServiceDesk Plus Open House, 1:1 Sessions; Breakout Sessions; Hands-on demos; Pro-tips; Expert Help

ADManager Plus: Derek Melber, AD MVP, teaches how to leverage ADManager Plus?s powerful workflow, automation and compliance reporting features to simplify Active Directory management.

Software Distribution Made Simple: Learn how Desktop Central eases your software distribution challenges with pre-defined templates and more

12:30 - 01:30 PM
Lunch
01.30 - 02.15 PM

Standardize System Configurations: Learn how to make best use of configurations to make desktop management simpler

02.15 - 03.00 PM

ServiceDesk Plus Open House, 1:1 Sessions; Breakout Sessions; Hands-on demos; Pro-tips; Expert Help

ADManager Plus: Learn from Derek Melber, AD MVP, how to efficiently provision users in Active Directory and securely delegate AD tasks to help desk.

Mobile Device Management: Enrollment & Profile Management: Learn effective device provisioning techniques and to automate enforcement of policies and restrictions

03:00 - 03:15 PM
Break
03.15 - 04.00 PM

Mobile Device Management: App Management & Security Management: See how to distribute in-house and store apps, App Whitelisting and to minimize data leak prevention from mobile devices

04.00 - 04.30 PM

ServiceDesk Plus Open House, 1:1 Sessions; Breakout Sessions; Hands-on demos; Pro-tips; Expert Help

ADSelfService Plus: Learn how to maximize its benefits from our product expert.

Desktop Provisioning and OS Deployment: Learn the fundamentals of imaging and deployment of operating system using OS Deployer

04.30 - 04.50 PM

New Additions & the Road Ahead: Meet the product management team to know the latest in Desktop Central and what is currently in the works

04:50 - 06:00 PM
Certification
Raj Sabhlok, President, Zoho Corporation

Raj Sabhlok

President, Zoho Corporation

Raj Sabhlok is the president of ManageEngine and Zoho.com, both divisions of Zoho Corp. Raj has a particular interest in IT management software and its power to change the fortunes of a business when implemented effectively.

Prior to Zoho, Raj spent nearly 20 years working with some of the world?s most innovative technology companies, including Embarcadero Technologies, BMC Software and The Santa Cruz Operation (SCO). In his career, he has held technical, marketing, sales, and executive management positions within the enterprise software industry.

Venue

4141 Hacienda Drive, Pleasanton, CA 94588

United States


Getting There »

CONFERENCE HELP

If you wish to get in touch with us for
further information, please email us at
userconf@manageengine.com

Or call us at +1 800 443 6694

4141 Hacienda Dr, Pleasanton, CA 94588, USA

FAQ

X

General

What is ManageEngine ITSM UserConf?

It is the two-day IT Service Management event from ManageEngine. The event will focus on various ITSM solutions for managing your IT help desk, customer support, and IT asset lifecycle as well as the solutions for managing mobile devices and desktop computers.

Can I have my questions answered at the event?

Yes, you can also participate in one-on-one sessions have all doubts cleared.

Will there be opportunities to get hands-on answers to core product questions?

Yes, our lab setup will answer all your questions hands-on.

Is there a hashtag I can follow for all ManageEngine ITSM UserConf-related updates?

Yes, follow the #ITSM UserConf tag to get all ITSM UserConf updates.

What time should I show up?

The event begins at 9:00 AM; registration and breakfast will start at 7:00 AM.

Registration & Logistics

How do I register for the event?

Register now

Can I take certification exam at the ManageEngine UserConf?

Yes, you may take the ManageEngine certification exam at no extra cost.

Is it mandatory to take the certification exam?

No, it's not. But it's a great way for you to save up to $600 per product!

When does the registration end?

Whenever the tickets are sold out. That's why we encourage you to register now!

What should I bring to the conference?

To get the most out of the event, bring your laptop, mobile device, or both. Many sessions are quite interactive.

Is there a dress code for the event?

The dress code is very relaxed. We suggest casual to business casual attire.

Do you have on-the-spot registrations?

Yes, we do. After you arrive at the venue, you can register.

I won't know until the last minute if I will be able to attend. Will you have enough seats if I decide to come at the last minute?

We have limited number of seats. However, if tickets are available, you can register at any time - as long as the conference is still in session!

I will not be able to attend. Can I transfer my ticket to a colleague or a friend?

Of course, you can. To do that, simply send an email to userconf@manageengine.com with the details of your colleague or friend.

Will there be Wi-Fi at the event?

Yes. There will be Wi-Fi available throughout the entire event space.

Will you provide food at the event?

We will provide breakfast and lunch. We will also provide tea and coffee during the breaks.

Will you have vegetarian and vegan food options at the event?

Yes, we will have vegetarian, vegan, and gluten-free options. If you have any special food requirements, please email us at userconf@manageengine.com

Will you have a reception after hours?

Yes! We will have an evening reception at the end of the first day.

What is your cancellation policy?

We offer a full refund if you cancel two weeks before the event.
We offer 50-percent refund if you cancel one week before the event start date.

How do I get to the event from the hotels?

We will arrange a free shuttle to and from the hotels identified on our website.

Do you plan to record the sessions at the event?

Yes, we plan to record all the sessions.

Do you plan to live stream the event?

Currently, we don't have plans to live stream the event.

I am traveling from another country and will need an invitation letter for a visa. How can I get one?

After you register for the event, please send us an email at userconf@manageengine.com with all your pertinent details; we will provide you an invitation letter.

Location

Where is the ManageEngine ITSM UserConf being held?

We are hosting the event at the Zoho Corp. headquarters and event center in Pleasanton, CA. Pleasanton is in the East Bay, which takes about 45 minutes to reach by train from San Francisco. Pleasanton is a picturesque city nestled in between the rolling hills of the East Bay where high-tech and grapes have found a home. Zoho Corp. has been in Pleasanton for 14 years now, and we are proud to host our customers at our brand new, state-of-the-art event space.

Are there any good places to eat nearby?

There are several good restaurants in downtown Pleasanton. We will be happy to guide you based on your preferences.

Getting There

FROM SJC AIRPORT (SAN JOSE):

Driving: 28.5 miles (35 min++), traffic is EXTREMELY bad on this route from 3:30pm-8pm on weekdays. Take highway 880 north for 25 miles, then exit Stoneridge Drive, take a right and continue for 1.2 miles, turn right onto Hacienda Drive, continue for 0.3 miles.Then, Zoho Corp HQ will be on your left.

Shuttles: (40-80 minutes) SuperShuttle from airport to Zoho Corp/nearby hotels. Shared Ride Van Service: $65 for first passenger, $10 each additional passenger. Exclusive Non-Stop Van Service: $105 for a van, max 9 passengers. Private sedans, $120-$145. To book any of these options, go to: http://www.supershuttle.com/, your destination zip code is 94588.

Public Transport: (2.5+ hours, $7.85) From the airport, walk to Metro Airport Station (0.7 mi, 16 min), take Light Rail Train to Alum Rock - Santa Teresa (2 stops, 5 min), Walk to 1st & Mission Civic Center Station (1 min), take Bus 181 to Fremont BART Station, take Fremont BART towards Richmond, stop at Bay Fair station (4 stops, 18 min). Then switch trains to take the Doublin/Pleasanton train (3 stops, 18 min). Walk to Zoho Corp HQ, (26 minutes, 1.3mi).

FROM SFO AIRPORT (SAN FRANCISCO):

Driving: 40.1 miles (43 min++), traffic is bad on this route from 4:30pm-6:30pm on weekdays. Get on highway 101 south for 7 miles and then take highway CA-92 East for 12.3 miles. (Please be adviced, on the return trip, there is a cash toll for $5.) Take highway 880 north toward Oakland for 1.3 miles, then take highway I-238 South towards 580 east, continue on 580 east for 11.2 miles. Exit Hacienda Drive, turn right on Hacienda Drive and stay on it for 1 mile.Then, Zoho Corp HQ will be on your left!

Shuttles: (40-80 min) SuperShuttle from airport to Zoho Corp/nearby hotels. No shared van service available. Exclusive Non-Stop Van Service: $125 for a van, max 9 passengers. Private sedans, $125-$150. To book any of these options, go to: http://www.supershuttle.com/, your destination zip code is 94588.

Public Transport: (2+ hours, $11.25) Take the BART train at the airport. Take the route heading towards Pittsburg/Bay Point to Balboa Park station (5 stops, 18 min). Switch to the Dublin/Pleasanton train (16 stops, 58 min). Walk to Zoho Corp HQ for 1.3 miles, 26 minutes.

FROM OAK AIRPORT (OAKLAND):

Driving: 20.8 miles (23 min), take highway 880 south for 1.8 miles, then take highway 580 east for 17.9 mile, exit Hacienda Drive, make a right onto Hacienda Drive (0.9 mi) , turn right to stay on Hacienda Drive (0.2 mi).Then, Zoho Corp HQ will be on your left!

Shuttles: (25-60 min) SuperShuttle from airport to Zoho Corp/nearby hotels. Shared Ride Van Service: $55 for first passenger, $10 each additional passenger. Exclusive Non-Stop Van Service: $115 for a van, max 9 passengers. Private sedans, $100-$125. To book any of these options, go to: http://www.supershuttle.com/, your destination zip code is 94588.

Public Transport: (1.5+ hours, $6.80) From the airport, take the AC Transit bus #73 ($2.10 one way) to the Oakland Coliseum/Oakland Airport BART train station, then take the BART train to the Dublin/Pleasanton station ($3.80 one way). Then you can taxi/walk for 26 minutes for the 1.3 miles to the Zoho Corp office.

HOTELS NEARBY

  • Four Points by Sheraton
  • Hilton Pleasanton at the Club
  • Hyatt Place Dublin Pleasanton
  • Hyatt House Pleasanton

Who should I contact if I have more questions?

userconf@manageengine.com