See you again next year!

ServiceDesk Plus Training and
Certification Seminar
Midrand, South Africa

Mark your calendar for two days of unlimited learning and fun at the ManageEngine seminar in South Africa.

  1. Check out new product features & updates, integration, tips and tricks - all aimed at keeping you ahead of the curve.
  2. Attend live demos - Understand the product and learn about the latest trends through customer case studies.
  3. Participate in 1-on-1 sessions with our experts and network with peers.


7:30 - 8:00
Registration & Welcome
8:00 - 09:30
Incident Management, Service Catalog and Self Service Modules
How to transform and grow your IT help desk into a powerhouse of efficiency
Santhosh Mahiban
09:30 - 11:00
Asset management and CMDB
Building an enterprise grade ITAM system with ServiceDesk Plus
Santhosh Mahiban
11:00 - 11:15
11:15 - 12:30
Change Management and Project Management
The move to mature IT Management
Santhosh Mahiban
12:30 - 13:00
13:00 - 14:15
The power of ServiceDesk Plus Extensions
Santhosh Mahiban
14:15 - 15:00
How to get the most out of ServiceDesk Plus General Tips and Tricks
Santhosh Mahiban
15:00 - 15:15
15:15 - 16:00
ServiceDesk Plus Cloud: The IT service desk of tomorrow
Santhosh Mahiban
16:00 - 17:00
Analytics for IT and beyond
Informed decision making using advanced analytics for ServiceDesk Plus
Rakesh Jayaprakash
7:30 - 8:00
8:00 - 10:15
Rajesh Ganesan
10:15 - 10:30
10:30 - 12:30
Rajesh Ganesan

Note: Agenda is subject to change


Midrand Conference Centre

661 Pendulum Road, Halfway House Ext 12,

Midrand, 2010, South Africa

Contact Us

If you wish to get in touch with us for
further information,

please email us at :

Midrand Conference Centre, 661 Pendulum Road, Halfway House Ext 12, Midrand, 2010, South Africa.