See you again next year!


See you again next year!

ManageEngine User Conference
Dubai, UAE

March 7-8, 2016

The Address Dubai Marina

Maps & Directions

Stay tuned »

Mark your calendar for two days of unlimited learning and fun at the ManageEngine User Conference in Dubai.

  1. Check out new features, product developments, integrations, customer case studies, and trends - all aimed at keeping you ahead of the curve.
  2. Participate in 1-on-1 sessions with our experts.
  3. Take the certification exam at no cost and become a ManageEngine Certified Product Associate.

ManageEngine User Conference - 2015


8:00 - 9:00 AM
Registration and welcome coffee
9:00 - 9:15 AM
Welcome address - Raj Sabhlok, president, ManageEngine
9:15 - 10:00 AM
Guest keynote
10:00 - 10:15 AM
Q & A panel
10:15 - 10:30 AM
Coffee break
10:30 - 12:30 PM

ServiceDesk Plus:
The underpinning of a successful help desk

  • Learn to deliver an awesome help desk by knitting together the incident management, service catalog, and self service modules of ServiceDesk Plus.
  • ServiceDesk Plus incident and request management tips and tricks

Real-time Integrated network monitoring

  • What's new in OpManager 12.0?
  • Packaging vs. Integrating
  • Combined user management
  • Common configuration
  • Discovery across modules
  • Use of RuleEngine to reduce configuration time

Password Manager Pro:
Privileged access management strategies to prevent security breaches

  • Real-world scenarios: Hacking of privileged accounts by hackers and insiders
  • Security risks in the software supply chain
  • Issues associated with third-party access to internal systems
  • Vulnerabilities associated with mismanagement of SSH keys
  • Strategies for managing and monitoring privileged access
  • Importance of real-time monitoring, session management, and essential security controls

12:30 - 1:30 PM
1:30 - 3:00 PM

ServiceDesk Plus:
The move to mature IT service management

  • See how IT change and project management in ServiceDesk Plus can ensure increased control and efficiency.
  • ServiceDesk Plus change management tips and tricks.
  • Exploring the new Advanced Analytics module for ServiceDesk Plus.

Infrastructure monitoring and management

  • Virtualization monitoring
  • Script monitoring and custom SNMP monitoring
  • IP address management
  • Firewall log monitoring
  • Alerting and workflow automation
  • Report builder
  • Best practices

EventLog Analyzer:

Universal log collection and analysis
  • Collecting logs from 700+ devices
  • Auditing custom application logs with ULPI

Meeting stringent compliance requirements
  • Complying with regulatory mandates easily
  • Building custom reports for new compliance regulations
  • Modifying the existing reports to meet internal security auditing needs

Combating external security threats
  • Viewing all security data from a single console
  • Preventing network intrusions at end-point devices level
  • Mitigating vulnerability and security attacks
3:00 - 3:15 PM
Coffee break
3:15 - 5:00 PM

ServiceDesk Plus:
Make IT a profit Center for your business

  • Explore how to run a tight IT ship with ServiceDesk Plus asset management and establish a profitable IT center.
  • ServiceDesk Plus asset management tips and tricks.

The power of ServiceDesk Plus extensions
  • Learn to unlock the hidden powers of ServiceDesk Plus extensions and use them in your IT infrastructure.

ServiceDesk Plus RoadMap

NetFlow analysis and configuration management

  • NetFlow basics
  • Bandwidth analysis using built-in reports
  • Application visibility control (AVC)
  • Traffic shaping
  • Configuration management (versions and backups)
  • Compliance

Firewall Analyzer:
Strengthen network periphery security

  • Cloud control reports
  • Firewall policy management
    1. Policy overview
    2. Used and unused rules or policies
    3. Policy anomalies
    4. Policy optimization
    5. Policy reorder
  • Policy change monitoring and alerting
  • Firewall security audit and configuration analysis
  • Industry standard compliance audit reports: PCI DSS, SANS, ISO 27001, NERC-CIP, and NIST
  • Forensic analysis: search and archiving

05:00 - 06:00 PM

Note: Agenda is subject to change

8:00 - 9:00 AM
Registration and welcome coffee
9:00 - 10:15 AM

Endpoint Central:
Automating patch management:

  • Learn how to set up automated patch deployment for Microsoft and third-party applications.

Effective IT asset management:
  • See how accurate and effective your asset data is and gain insight on software usage statistics and licensing.

Applications Manager:
Application performance monitoring, part 1

  • Effective application discovery and dependency mapping
  • In-depth component monitoring for a heterogeneous IT environment
  • Manage business services
  • Increase scalability using Applications Manager Enterprise edition.

ADManager Plus:
Simplified AD and Office 365 account provisioning methods

  • Create users with the help of CSV files (groups, OU, and account expiry)
  • Pass Exchange attributes through CSV files while creating users
  • Create user accounts with custom templates - Office 365 account provisioning procedure
  • Manage Office 365 licenses

Automate and supervise crucial AD tasks
  • Define workflow rules
  • Automated removal of stale accounts (in a sequence defined in the Automation policy) from AD by integrating with workflows

Extract reports and manage AD on the fly
  • Major reports with management actions
  • Non-invasive delegation with audit features

10:15 - 10:30 AM
Coffee break
10:30 - 12:30 PM

Endpoint Central:
Explore Configurations & Hidden Secrets

  • Explore the various configurations that you could do with Endpoint Central and also some of the hidden secrets that helps you to make desktop management simpler.

Software distribution made simple:
  • Learn how Endpoint Central helps mitigate your software distribution challenges with predefined templates and more.

Remote Control & Tools:
  • Learn how Remote Control helps to troubleshoot the systems in the network by fulfilling your audit and regulatory requirements and the other system tools that help you to fix your systems periodically.

Applications Manager:
Application performance monitoring, part 2

  • End-user experience monitoring
  • Improve performance visibility into business-critical web applications
  • Fault management tips and tricks
  • SLA management
  • Get more out of Applications Manager using REST APIs
  • Integrate with the CMDB of ServiceDeskPlus

ADAudit Plus:
Comprehensive reporting for key security monitoring and alerting

  • Reports for failed logons, logon duration, and account lockout analysis
  • Change reports to monitor user, group, OU, and object changes
  • Real-time alerting to notify you of key security-related changes

Meet the stringent compliance needs
  • Comply with regulatory mandates at ease
  • Build custom reports for new compliance regulations
  • Modify the existing reports to meet the internal security auditing needs

RecoveryManager Plus:
Complete backup and monitoring of all Active Directory changes

  • Complete backup of Active Directory
  • Version management at the object level
  • Change management at object attribute level

Comprehensively recycle, restore, and roll back objects and properties
  • Quickly recycle objects that have been deleted
  • Restore attribute-level changes instead of complete objects
  • Rollback any object to a specific time and version
12:30 - 1:30 PM
1:30 - 3:00 PM

Endpoint Central:
Desktop provisioning and OS deployment:

  • Master the fundamentals of operating system imaging and deployment with OS Deployer.

Mobile Device Manager Plus:

  • Learn about the mobile device management capabilities of Endpoint Central.

Site 24x7
How Innovative Cloud Companies Run IT Operations at Scale

  • Monitor cloud and IT services from a global perspective
  • Understand real user experience from end user's browser
  • Monitor Mobile Sites and Applications

How to Reduce Calls to Your Help Desk
  • Monitor corporate services and applications effectively
  • Setup monitoring systems exactly the way you would imagine
  • Publish the status of your corporate IT services with Site24x7

ADSelfService Plus:

Reduce expensive password-related help desk calls:
  • Securely allow users from certain OUs or groups to reset forgotten passwords on their own
  • Enroll users with a CSV file or automatically enroll them using an external data source
  • Automatically synchronize passwords across multiple systems and applications

Keep user records in Active Directory up-to-date
  • Customize self-update layout by mandating certain fields for specific groups or OUs
  • Force users to update their contact information regularly
  • Prevent users from uploading large size profile photos (optional)
  • Review and approve users' self-service actions based on pre-defined workflow rules

Remind users about their password and account expiration
  • Automatically send SMS and email reminders to users about their password expiration
  • Send notifications in a phased manner for maximum effect
  • Let users change their expiring or expired passwords remotely

Exchange Reporter Plus:

Monitor and manage your Exchange servers, database availability groups, and Exchange database.
  • Get instant reports for Exchange Office 365 ActiveSync, as well

SharePoint Manager Plus:

Introducing the new SharePoint auditing tool:
  • Easy on-premise and Office 365 SharePoint server management
  • Audit and report on the SharePoint server
03:00 - 03:15 PM
Coffee break
03:15 - 05:00 PM
End-to-End IT management using ServiceDesk Plus
05:00 - 06:00 PM
Certification & wrap-up

Note: Agenda is subject to change


Hotel The Address Dubai Marina
P.O. Box 32923, Dubai,

United Arab Emirates

Getting There »


If you wish to get in touch with us for
further information, please email us at

Or call us at +1 (408) 916-9191 Ext: 7814

The Address Dubai Marina, Dubai, United Arab Emirates