07:00 - 08:30 AM
Registration and breakfast
08:30 - 09:00 AM
Welcome address - Raj Sabhlok, president, ManageEngine
09:00 - 10:00 AM
End-to-End IT management using ServiceDesk Plus - Rajesh Ganesan, director of product management
09:45 - 10:00 AM
Q & A panel
10:00 - 10:15 AM
ManageEngine PitStop - Why community matters to you - by Vidya Vasu, head of ManageEngine community
10:00 - 10:15 AM
Coffee break
10:15 - 12:30 PM
ServiceDesk PlusHow to transform your IT help desk into a powerhouse of efficiency
Is your help desk only about closing tickets? Dive deep into incident management and service catalog functions to go beyond firefighting and deal with tickets in the most efficient way.
- Explore ticket assignment automation, business rules, SLAs, field and form rules, task dependencies, and user surveys.
- Learn to set up and optimize a service catalog from scratch to deliver world-class IT support.
- Discover the tips and tricks about hidden features in ServiceDesk Plus that make your ticketing top notch.
OpManagerOpManager 12: Simplifying network management with an integrated approach
- Learn about recent enhancements and new features in OpManager 12.
- Discover the advantages of integrated modules such as NetFlow monitoring, configuration management, firewall management, and IP address and switch port management.
- Find out how you can achieve unparalleled visibility and control over your entire network.
Customer success story
- Hear how an existing customer is using OpManager to manage his network.
- Find out what day-to-day challenges his team faces and the best practices they adopted.
- Learn which troubleshooting steps they followed and more.
Managing IT using OpManager and a lean operations team
- See the benefits of using integrated network management software with real-world use cases.
- Figure out how to manage operations with a lean IT team.
- Learn how to expand OpManager's scope to manage your entire IT operation.
Password Manager ProThe strategy for efficient privileged access management
Discover a three-pronged strategy to effectively manage privileged access and counter insider threats with ManageEngine's privileged access management suite.
- Take a deep dive into best practices for managing access to administrator and root account passwords, Windows service account passwords, hard-coded passwords, SSH keys, and SSL certificates.
- Learn how to deploy multiple controls to manage the launch of privileged account sessions and record all actions performed within.
- Learn how the real-time monitoring and reporting functions in Password Manager Pro help organizations prepare for and meet regulatory audits around privileged access management.
01:30 - 03:00 PM
ServiceDesk PlusBuilding an enterprise-grade ITAM system
Learn all the nuances of IT asset management in ServiceDesk Plus, including:
- Asset discovery techniques.
- Scanning methods.
- Asset tracking and maintenance.
- Software asset management.
- Optimizing licenses for compliance.
- Building a comprehensive CMDB.
- Managing purchases with the newly-released, enhanced purchase module.
Applications ManagerWhat's new in Applications Manager: Product updates, a look into the future, and more
- Be the first to hear the latest news about Applications Manager.
- Explore the trends that have the biggest impact on application performance and end-user experience such as new-age application components and large deployments.
- Learn how to address these challenges with Applications Manager.
Customer success story
- Learn how one of our customers monitors not just his key application, but his whole ecosystem, including the web servers and databases that support his key application.
- Get an inside look at his environment and find out what he did to accelerate the deployment of Applications Manager throughout his organization.
Visualizing application relationships: From discovery to dependency mapping in minutes
- Get ready to monitor your environment from end to end with Applications Manager, from the end user all the way down to the database. Learn how to:
- Install Applications Manager.
- Discover applications and services.
- Visualize the interdependencies between your application components.
- Drill down to the root cause of performance bottlenecks in minutes.
ADAudit PlusComprehensive reporting for key security monitoring and alerting
by Derek Melber, Group Policy MVP, technical evangelist for ADSolutions
- Reports for failed logons, logon duration, and account lockout analysis.
- Change reports to monitor user, group, OU, and object changes.
- Real-time alerting to notify you of key security-related changes.
Meet the stringent compliance needs
by Derek Melber
- Comply with regulatory mandates at ease.
- Build custom reports for new compliance regulations.
- Modify the existing reports to meet the internal security auditing needs.
03:00 - 03:15 PM
Coffee break
03:15 - 05:00 PM
ServiceDesk PlusMaking sense of IT change management: Models, tips, and techniques.
- Go beyond theory and see what it takes to deliver IT changes while minimizing risk.
- Learn the six-step best practice change workflow in ServiceDesk Plus.
- Understand change roles, configure stages and statuses, set up templates and workflows, and implement IT changes with tasks and projects.
- Familiarize yourself with field and form rules, a new functionality to transform the way you handle IT changes!
Site24x7- How Site24x7 complements your on-premises solutions.
- Customer success story.
- Site24x7 tips and tricks for DevOps and IT administrators.
- Product demo.
EventLog AnalyzerLog and compliance management made easy
Universal log collection and analysis:
- Explore how to collect and process log data in any format using custom log parser.
Meeting compliance needs:
- Discover how to build new compliance reports or modify existing ones to meet expanding auditing needs.
A complete SIEM tool to combat security threats
- Find out how to view security data across network from a single console.
- Learn how to prevent network intrusions at end point devices level.
05:00 - 06:00 PM
Networking
07:00 - 08:30 AM
Registration and breakfast
08:30 - 10:00 AM
ServiceDesk PlusBeyond data: Advanced analytics for insight and easy decisions.
As an IT service desk manager, you need intelligent reporting from your service desk to help you make accurate decisions.
- Learn how to create intuitive reports and view live dashboards easily and flexibly, without writing lengthy database queries.
- Explore how to model ServiceDesk Plus data to generate high-level reports on your IT service desk and drill down to the last detail.
- Discover how Analytics Plus provides the advanced, self-service analytics that can drive deeper insight into your ServiceDesk Plus environment.
Endpoint CentralAutomating patch management
In this session, learn how to:
- Secure your computers from vulnerabilities.
- Maintain system health.
- Manage third-party applications.
- Disable automatic updates.
- Decline patching legacy applications.
- Push anti-virus and definition updates.
Software distribution made simple
Join us for session on exploring tips and tricks, including:
- Creating software packages from templates.
- Publishing software using the self-service portal.
- Performing pre- and post-distribution activities.
- Installing software for specific users.
- Deploying business apps.
ADManager PlusActive Directory tool for help desk
- Learn about setting up a ticket-based AD management system.
- Create and assign customized roles to technicians, without elevating their privileges in AD.
- Know how to securely delegate OU-specific AD tasks to help desk technicians and even non-IT staff.
- Track every action of help desk technicians using prepackaged audit reports.
- Enforce an approval-based workflow to monitor help desk actions.
- Learn how to use ADManager Plus iOS and Android mobile apps to resolve AD tickets for on the go.
Simplify AD and Office 365 user creation; automate crucial AD tasks
- Learn to create AD users, with O365 accounts and Exchange mailboxes, in a single click; bulk manage O365 licenses; and automate AD cleanup.
- Extract reports and manage AD on the fly
- Learn how to use the predefined reports to extract vital data from AD and execute management tasks from the reports.
- Learn to use ADManager Plus' iOS and Android apps, to manage AD on the go.
10:00 - 10:15 AM
Coffee break
10:15 - 12:30 PM
ServiceDesk PlusExtensions
Extensions, API, integrations, and more
- If you have a penchant for getting IT done your way, this session is a must.
- Step into a universe of possibilities and see how you can write your own code to get things done.
- Learn all about custom menus and scripts, APIs, integrations with the ManageEngine suite of products and third party apps, and more!
Endpoint CentralRemote control and advanced tools
In this session, discover how to:
- Measure the time technicians spend resolving help desk tickets.
- Monitor students without their knowledge.
- Record remote sessions for documentation.
- Enforce IT policies on desktops.
- Notify users when MS Exchange server is down.
Effective IT asset management
Learn how to completely manage your IT assets, including:
- Manage MS Office licenses.
- Control bandwidth spikes.
- Restrict non-standard applications.
- Proactively resolve hard disk space issues.
- Identify computers with local admin accounts.
ADSelfService PlusTips for effective self-service password management
Discover how to:
- Strengthen password self-service using the latest multi-factor authentication techniques.
- Automatically enroll users with a CSV file or using an external data source.
- Remind users about their password and account expiration via SMS and email.
Streamline access to SaaS apps
Learn how to:
- Provide one-click access to SaaS apps using single sign-on.
- Sync passwords from AD to SaaS apps in real-time.
Exchange Reporter Plus
Exchange Monitoring
- Exchange Server, Database, and DAG Monitoring.
- Mail Flow, ECP Connectivity and Exchange Service Health Monitoring.
Exchange Reporting & Auditing
- Mailbox Size, OWA and Mail Traffic Monitoring.
- Mailbox Properties, Permission and Logon Auditing.
01:30 - 03:00 PM
ServiceDesk PlusRoadmap: Getting the most out of ServiceDesk Plus
Learn some ServiceDesk Plus tips and tricks
- Discover deployment and maintenance best practices to help you keep ServiceDesk Plus hassle-free.
- Take a sneak peek at whatÕs cooking in the development pot and what to expect going forward.
Endpoint CentralConfiguration, USB, agent, and server management
This session is devoted to:
- Managing computers across different remote offices.
- Managing roaming users.
- Automatically managing all newly added computers.
- Setting baseline configurations.
- Managing USB devices.
- Restricting technicians so they can only access asset data.
OS Deployer
Desktop provisioning and OS deployment
In this session, learn more about automating OS imaging and deployment with processes including:
- Centralized image capturing.
- Online and offline imaging.
- Deployment capabilities such as scheduled and manual deployment for bare-metal provisioning.
RecoveryManager PlusComprehensively backup, restore, and recycle AD objects
by Derek Melber
- Backup and restore Active Directory, either partially or completely.
- Manage changes at the attribute level with version management.
- Quickly recycle objects that have been deleted
03:00 - 03:15 PM
Coffee Break
03:15 - 05:00 PM
ServiceDesk PlusServiceDesk Plus Cloud: The IT service desk of tomorrow
Get acquainted with the cloud version of ServiceDesk Plus and gear up to deliver next-gen IT service. Learn how to set up your IT service desk in just a few easy steps, including:
- Integrating mail servers.
- Setting up custom domains.
- Integrating with Active Directory.
- Migrating from the installed version of ServiceDesk Plus to the cloud.
Mobile Device Manager Plus Attend this session to explore mobile device management tasks such as:
- Categorizing profiles based on hierarchy.
- Imposing restrictions.
- Securing mobiles with stringent passcodes.
- Geo-tracking.
- Performing remote locks and wipes.
- Managing email with Office 365 and Exchange ActiveSync.
Office365 Manager PlusGain real insights into Office 365
- Monitor mailbox size, mailbox content and inactive mailboxes.
- Identify top senders and receivers as well as top spam and malware recipients.
- Get a complete inventory of Office 365 users, groups and license usage.
- Learn to customize, export, schedule and embed Office 365 reports.
SharePoint Manager Plus:
SharePoint on-premise and Office 365 server monitoring and auditing
- Ease out SharePoint management, monitoring, and auditing with out of the box reports and real-time alerts.
- Find out how to archive audit log data for a flexible time period and comply with regulatory mandates.
05:00 - 06:00 PM
Networking & wrap-up
