08:00 AM - 09:00 AM
Registration and refreshments
09:00 AM - 09:15 AM
09:15 AM - 10:15 AM
IT service management
- Hitting the right balance of tools, processes, and people to win business battles.
- Lessons from other organisations' success stories: Overcoming complex challenges in incident, asset, and change management through ITIL best practices.
10:15 AM - 11:15 AM
Active Directory management
- Active Directory and Exchange Server made efficient.
- Active Directory auditing and monitoring.
11:15 AM - 11:30 AM
11:30 AM - 12:15 PM
Desktop and mobile device management
- Implementing effective patch management at your company.
- Automating desktop management routines such as OS and software deployment.
- Embracing enterprise mobility practices such as BYOD and heterogeneous OS.
12:15 PM - 01:00 PM
IT operations management
- Preventing downtime and investigating the root causes of poor network performance.
- Making data center management simple with integrated network monitoring.
02:00 PM - 03:15 PM
ServiceDesk Plus tips and tricks
03:15 PM - 03:30 PM
03:30 PM - 05:00 PM
Best practices for successful IT using ServiceDesk Plus
05:00 PM - 05:15 PM