08:00 AM - 09:00 AM
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Registration and refreshments
09:00 AM - 09:15 AM
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ManageEngine overview
09:15 AM - 10:15 AM
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IT service management- Hitting the right balance of process, tools, and people to win business battles.
- Overcoming complex challenges in incident, asset, and change management through ITSM best practices: Lessons from the success stories of other organisations.
10:15 AM - 11:15 AM
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Identity and access managementActive Directory management- Streamlining management of users, Office 365 licenses, and Exchange mailboxes.
- Role-based delegation and help desk business workflow for smooth operations.
- PowerShell-free reporting, efficient accounts, group memberships, and permissions management.
Password self-service for Active Directory and the cloud- Self-service password reset and account unlock for on-premises and cloud applications.
- Granular password policies for Active Directory and cloud applications.
- Active Directory-based single sign-on for cloud applications.
11:15 AM - 11:30 AM
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Coffee break
11:30 AM - 12:15 PM
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Desktop and mobile device management - Implementing effective patch management at your company.
- Automating desktop management routines such as OS and software deployment.
- Embracing enterprise mobility practices such as BYOD and heterogeneous OS.
12:15 PM - 01:00 PM
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IT operations management - Investigating the root causes of poor network performance and preventing downtime.
- Making data center management simple with integrated network monitoring.
01:00 PM - 02:00 PM
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Lunch
02:00 PM - 03:15 PM
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IT securityPrivileged account management- Tackling the risk of insider threats by controlling access to privileged accounts.
- Implementing privileged account management best practices in your company.
- Staying on top of regulatory and compliance requirements for privileged access.
Monitoring, auditing, and alerting- Tracking network intrusions to combat external security threats.
- Preventing unauthorised access and protecting confidential data.
- Reporting and alerting on all critical Active Directory changes.
03:15 PM - 03:30 PM
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Q&A session
03:30 PM - 03:45 PM
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Networking and wrap-up
