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Manhattan   |   NYC   |   September 12-13, 2017

Register now

Mark your calendar for two days of learning and fun at the ManageEngine User Conference in Manhattan, New York.

  1. Get a first look at product launches, new features, updates, and integrations, all aimed at keeping you ahead of the curve.
  2. Attend live demos to better understand our products and learn about the latest trends through customer case studies.
  3. Participate in one-on-one sessions with our experts and network with peers.


See what others say after attending our events:

  • It was just amazing to have the developers hands on . . . . [Y]ou could just ask a simple question that may have been plaguing you for so long and just get that answered right out of the gate.

    - Leia Powell, Listerhill Credit Union

  • [The conference] was a really good opportunity — a rare opportunity — for the end users to meet each other and also meet the product experts.

    - Ryan Arian, ZE PowerGroup

  • All my questions were answered and I appreciate all the support I received. Top notch service!!!

    - Becky Abrams, Heritage Bank

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Register now


07:00 AM - 08:30 AM
Registration and breakfast
Registration and breakfast
08:30 AM - 08:40 AM
08:40 AM - 09:20 AM
Welcome address - Raj Sabhlok, president, ManageEngine
09:20 AM - 10:00 AM
End-to-end IT management using ServiceDesk Plus - Rajesh Ganesan, director of product management
10:00 AM - 10:15 AM
Coffee break
10:15 AM - 12:30 PM

#track 1

ServiceDesk Plus
Transforming your help desk into a powerhouse of efficiency. agenda Kumaravel Ramakrishnan
Is your help desk only about closing tickets? Dive deep into incident management and service catalog functions to go beyond firefighting and deal with tickets in the most efficient way.
  • Explore ticket assignment automation, business rules, SLAs, field and form rules, task dependencies, and user surveys.
  • Learn to set up and optimize a service catalog from scratch to deliver world-class IT support.
  • Discover the tips and tricks about hidden features in ServiceDesk Plus that make your ticketing top notch.

#track 2

OpManager Plus
End blame games. #Uncomplicate your IT.agendaSuresh Bagavathy
  • Understand end user-centric IT monitoring.
  • Learn how to end the application vs network fight.
  • Learn how to abolish misconfigurations.
OpManager Plus
Five reasons to adopt an integrated IT management tool.agendaBharani Kumar
OpManager Plus
OpManager: A lifesaver for network admins.agendaCustomer presentation

#track 3

Password Manager Pro
The strategy for efficient privileged access management.agendaGanesh Chellappa
Discover a three-pronged strategy to effectively manage privileged access and counter insider threats with ManageEngine's privileged access management suite.
  • Take a deep dive into best practices for managing access to administrator and root account passwords, Windows service account passwords, hard-coded passwords, SSH keys, and SSL certificates.
  • Learn how to deploy multiple controls to manage the launch of privileged account sessions and record all actions performed within.
  • Learn how the real-time monitoring and reporting functions in Password Manager Pro help organizations prepare for and meet regulatory audits around privileged access management.
Key Manager Plus
Gain complete visibility over SSL and SSH environments.agendaGanesh Chellappa
12:30 PM - 01:30 PM
01:30 PM - 03:00 PM

#track 1

ServiceDesk Plus
Building an enterprise-grade ITAM system.agendaSanthosh Mahiban
Learn all the nuances of IT asset management in ServiceDesk Plus, including:
  • Asset discovery techniques.
  • Scanning methods.
  • Asset tracking and maintenance.
  • Software asset management. 
  • Optimizing licenses for compliance.
  • Building a comprehensive CMDB.
  • Managing purchases with the newly-released, enhanced purchase module.

#track 2

Applications Manager
Essentials for the Applications Manager power user.agendaSelvaraj Muthu
  • Learn best practices and useful tips on topics ranging from discovery and dependency mapping, to grouping IT resources and alarm management, to user management, reporting, and data backup.
  • Discover a few "under-the-hood" tips for fine-tuning Applications Manager's performance.
  • Learn how to use our REST APIs and mobile apps.
Applications Manager
Customer success story
  • Learn why a large enterprise based on the east coast chose Applications Manager to monitor not just its key application, but its whole ecosystem, including the web servers and databases that support their key application.
  • Get an inside look at the company's monitoring environment and how it used Applications Manager to overcome the challenges to achieving a highly available application.

#track 3

ADAudit Plus
Comprehensive reporting for key security monitoring and alerting.agendaDerek Melber, Group Policy MVP, technical evangelist for ADSolutions
  • Reports for failed logons, logon duration, and account lockout analysis.
  • Change reports to monitor user, group, OU, and object changes.
  • Real-time alerting to notify you of key security-related changes.
ADAudit Plus
Meet stringent compliance needs.agendaDerek Melber, Group Policy MVP, technical evangelist for ADSolutions
  • Comply with regulatory mandates with ease.
  • Build custom reports for new compliance regulations.
  • Modify the existing reports to meet the internal security auditing needs.
03:00 PM - 03:15 PM
Coffee break
03:15 PM - 05:00 PM

#track 1

ServiceDesk Plus
Making sense of IT change management: Models, tips, and techniques.agendaPrem Maheswaran
  • Go beyond  theory and see what it takes to deliver IT changes while minimizing risk.
  • Learn the six-step best practice change workflow in ServiceDesk Plus.
  • Understand change roles, configure stages and statuses, set up templates and workflows, and implement IT changes with tasks and projects.
  • Familiarize yourself with field and form rules, a new functionality to  transform the way you handle IT changes!

#track 2

Applications Manager
What's new in Applications Manager: Product updates and a look into the future. agendaArun Balachandran
  • Be the first to hear the latest news about Applications Manager.
  • Explore the trends that have the biggest impact on application performance and end-user experience, such as new-age application components and large deployments.
  • Learn how to address these challenges with Applications Manager.
Windows Server & Application monitoring made easy agendaRex Antony Peter
End user experience monitoring.agendaSrinivasa Raghavan
  • Importance of end user monitoring.
  • DevOps for Windows administrators.
  • Complement your on-premises solutions with Site24x7.

#track 3

SIEM stories - Part I
Be audit and compliance-ready: The benefits of an integrated compliance management system.agendaHarish Sekar
  • Continuous monitoring is the key.
  • Guarding perimeter devices: Detecting and preventing network intrusions.
  • Containing SQLi: Auditing database activities.
  • Securing business-critical applications: Auditing Apache and IIS web servers.
  • Integrated compliance management system: Meeting the stringent requirements of regulatory mandates.
SIEM stories - Part I
The rise of cyber crime: Decrypting security mysteries.agendaHarish Sekar
  • Recent trends in security attacks and data breaches.
  • Sealing security loopholes: Discovering vulnerable ports and devices.
  • Lessons from the top security attacks that affected UAE.
    1. Security attacks targeting financial sectors.
    2. Fighting battles: Mitigating internal attacks vs. external hacks.
FileAudit Plus
Ultimate protection for Windows file serversagendaHarish Sekar
  • Secure Windows file servers with real-time change auditing.
  • Use "file access analysis to proactively detect potential threats".
  • Configure threshold-based access alerts.
  • Establish file access accountability and demonstrate compliance.
Change auditing for file servers
  • Stay informed about every change to all file server components.
  • Monitor who accesses which files, when, and from where in real time.
  • Track all actions on files, folders, and their security permissions.
  • Get real-time alerts the instant an anomaly occurs.
Access analysis for threat detection
  • Analyze file access patterns and frequency to spot suspicious activity.
  • Identify which file/folder is being accessed the most.
  • Generate alerts when a process accesses files at an alarming rate.
Protection against ransomware
  • Detect ransomware with real-time access analysis.
  • Spot ransomware-type file access (excessive access) using threshold-based access alerts.
Compliance demonstration
  • Fetch detailed file access trails for every user.
  • Establish access accountability.
The unified security solution for your network.agendaAndy
05:00 PM - 05:30 PM
Q & A panel
05:30 PM - 06:30 PM
Networking reception
08:00 AM - 09:00 AM
Registration and breakfast
Registration and breakfast
09:00 AM - 10:00 AM

#track 1

Analytics Plus
Beyond data: Advanced analytics for insight and easy decisions.agendaRakesh Jayaprakash
As an IT service desk manager, you need intelligent reporting from your service desk to help you make accurate decisions.
  • Learn how to create intuitive reports and view live dashboards easily and flexibly, without writing lengthy database queries.
  • Explore how to model ServiceDesk Plus data to generate high-level reports on your IT service desk and drill down to the last detail.
  • Discover how Analytics Plus provides the advanced, self-service analytics that can drive deeper insight into your ServiceDesk Plus environment.

#track 2

Desktop Central
Automating patch management.agendaRomanus Prabhu Raymond
In this session, learn how to:
  • Secure your computers from vulnerabilities.
  • Maintain system health.
  • Manage third-party applications.
  • Disable automatic updates.
  • Decline patches for legacy applications.
  • Push anti-virus and definition updates.
  • Use our SCCM plug-in for third-party patch management.

#track 3

ADManager Plus
Seven tips to simplify Active Directory management.agendaJayavignesh
  • Investigate nested group memberships and manage group permissions appropriately.
  • Identify and manage available server shares and user permissions for confidential files and folders.
10:00 AM - 10:15 AM
Coffee break
10:15 AM - 12:30 PM

#track 1

ServiceDesk Plus
Extensions, API, integrations, and more.agendaPrem Maheswaran
  • If you have a penchant for getting IT done your way, this session is a must. 
  • Step into a universe of possibilities and see how you can write your own code to get things done.
  • Learn all about custom menus and scripts,  APIs,  integrations with the ManageEngine suite of products and third-party apps, and more!

#track 2

Desktop Central
Software distribution made simple.agendaLeonard Sathishkumar
  • Creating software packages from templates.
  • Publishing software using the self-service portal.
  • Performing pre- and post-distribution activities.
  • Installing software for specific users.
  • Deploying business apps.
Desktop Central
Remote control and advanced tools. agendaRomanus Prabhu Raymond
  • Measure the time technicians spend resolving help desk tickets.
  • Monitor students without their knowledge” sounds creepy. I recommend removing this point.
  • Record remote sessions for documentation.
  • Enforce IT policies on desktops.
  • Notify users when MS Exchange Server is down.
Mobile Device Manager Plus
Explore enterprise mobility management.agendaLeonard Sathishkumar
  • Categorize profiles based on hierarchy
  • Impose restrictions
  • Secure mobile devices with stringent passcode
  • Perform geotracking
  • Lock and wipe devices remotely
  • Manage email with Office 365 and Exchange ActiveSync.

#track 3

ServiceDesk Plus - Active Directory products integration.
Enabling your help desk to manage Active Directory users. agendaJayavignesh
  • Integrate ADManager Plus with ServiceDesk Plus.
  • Create, delete, disable, and enable AD users—and reset users' passwords— from ServiceDesk Plus.
  • Let your help desk provision users in AD, Exchange, Office 365, Google Apps, and Skype for Business all at once using ADManager Plus templates.
  • Grant access permissions to authorized technicians by associating ADManager Plus roles with ServiceDesk Plus roles.
ServiceDesk Plus - Active Directory products integration.
Improve help desk efficiency with end user self-service.agendaJayavignesh
  • Integrate ADSelfService Plus with ServiceDesk Plus.
  • Empower users with self-service password management for on-premises and cloud applications.
  • Automatically create tickets for users’ self-service actions in ServiceDesk Plus.
  • Simplify access to ServiceDesk Plus with single sign-on (SSO).
ADSelfService Plus
Tips for effective self-service password management.agendaDerek Melber
  • Strengthen password self-service using the latest multi-factor authentication techniques.
  • Automatically enroll users with a CSV file or using an external data source.
  • Remind users about their password and account expiration via SMS and email.
ADSelfService Plus
Streamline access to SaaS apps.agendaDerek Melber
  • Provide one-click access to SaaS apps using single sign-on.
  • Sync passwords from AD to SaaS apps in real time.
RecoveryManager Plus
Comprehensively back up, restore, and recycle AD objects.agendaDerek Melber
  • Back up and restore Active Directory, either partially or completely.
  • Manage changes at the attribute level with version management.
  • Quickly recycle objects that have been deleted.
RecoveryManager Plus Virtual backup
agendaHarish Sekar
12:30 PM - 01:30 PM
01:30 PM - 03:00 PM

#track 1

ServiceDesk Plus
Roadmap: Getting the most out of ServiceDesk Plus.agendaSanthosh Mahiban
Learn some ServiceDesk Plus tips and tricks.
  • Discover deployment and maintenance best practices to help you keep ServiceDesk Plus hassle-free.
  • Take a sneak peek at what’s cooking in development and what to expect going forward.

#track 2

Desktop Central
Effective IT asset management.agendaLeonard Sathishkumar
Learn how to completely manage your IT assets.
  • Manage MS Office licenses.
  • Control bandwidth spikes.
  • Restrict non-standard applications.
  • Proactively resolve hard disk space issues.
  • Identify computers with local admin accounts.
OS Deployer
Desktop provisioning and OS deployment.agendaRomanus Prabhu Raymond
Learn more about automating OS imaging and deployment, including:
  • Centralized image capturing.
  • Online and offline imaging.
  • Deployment capabilities such as scheduled and manual deployment for bare-metal provisioning.

#track 3

Exchange Reporter Plus
Do as the experts do: Experience new-age Exchange monitoring capabilities.agendaHarish Sekar
  • Monitor the essential components of your Exchange server - in real time.
  • Track key storage domains' -disk space, mailbox size, server space, and database size.
  • Keep tabs on queues.
Emails happen to be a company's secret weapon and the fastest vehicle for revenue generation. Stay on course by measuring these aspects:
  • Email traffic and queues.
  • Email response times.
  • Time delays for emails.
Learn how to properly monitor your Exchange mailboxes.
  • Visualize and analyze user mailbox activity.
  • Gauge mailbox quota consumption.
  • Report on server size versus available storage.
  • Track non-owner mailbox activity.
See how the transparent roadmap works.
O365 Manager Plus
Simplifying Office 365 management.agendaHarish Sekar

Office 365 auditing and compliance management. Gain real insight into Office 365.

SharePoint Manager Plus
Sharepoint management made easy.agendaHarish Sekar
  • Simplify SharePoint management, monitoring, and auditing with out-of-the-box reports and real-time alerts.
  • Find out how to archive audit log data for a flexible time period and comply with regulatory mandates.
03:00 PM - 03:15 PM
Coffee break
3:15 PM - 5:00 PM

#track 1

ServiceDesk Plus
ServiceDesk Plus Cloud: The IT service desk of tomorrow.agendaPradyut Roy
Get acquainted with the cloud version of ServiceDesk Plus and gear up to deliver next-gen IT service. Learn how to set up your IT service desk in just a few easy steps, including:
  • Integrating mail servers.
  • Setting up custom domains.
  • Integrating with Active Directory.
  • Migrating from the installed version of ServiceDesk Plus to the cloud.

#track 2

Desktop Central
Configuration, USB, agent, and server management.agendaRomanus Prabhu Raymond
  • Managing computers across different remote offices.
  • Managing roaming users.
  • Automatically managing all newly added computers.
  • Setting baseline configurations.
  • Managing USB devices.
  • Restricting technicians so they can only access asset data.
Desktop Central
Integration with ServiceDesk Plus.agendaLeonard Sathishkumar
  • Log help desk tickets from managed computers.
  • Deploy software to resolve help desk tickets.
  • Integrate asset data to CMDB.
  • Establish advanced remote connection from ServiceDesk Plus.

#track 3

AD360 & Industry specific use cases
SIEM stories - Part II
The 360-degree view of ADSolutions integrationsagendaHarish Sekar
SIEM stories - Part II
Watch out for what's above: Auditing AWS and Azure public clouds.agendaHarish Sekar
05:00 PM - 05:15 PM

Note: Agenda is subject to change


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Where we'll be


117 W 46th Street

New York, NY 10036

Convene is a full-service, high-tech conference center (with killer craft coffee) located just outside of Times Square. While it's not a hotel, we've partnered with the nearby Park Central to give our attendees a special discount on rooms. Please book through this link.

Contact us

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What is ManageEngine UserConf?

ManageEngine UserConf is the two-day IT management event from ManageEngine. Our event will focus on various IT management solutions ranging from IT service management (ITSM), IT operations management (ITOM), IT security management, and Active Directory for managing your IT infrastructure.

Can I have my questions answered at the event?

Yes, you can get all your questions answered. We have arranged one-on-one sessions as well.

Will there be opportunities to get hands-on answers to core product questions?

Yes, you can get answers to all your questions during product training sessions.

Is there a hashtag I can follow for all ManageEngine UserConf-related updates?

Yes, please make all UserConf updates with the #MEUserConf tag.

What time should I show up?

The event begins at 08:30 AM. Registration & Breakfast starts at 07:00 AM

Registration & logistics

How do I register for the event?

Register now
USD 199 / seat

When does the registration end?

Once all tickets are sold out. That's why we encourage you to register now!

What should I bring to the conference?

To get the most out of the event, bring your laptop or mobile device or both. Several sessions are highly interactive.

Is there a dress code for the event?

The dress code is very relaxed. Casual or casual business attire is suggested.

Do you have walk-in registrations?

Yes, we do. When you arrive at the event, we'll check you in at the registration desk.

I won't know until the last minute if I'll be able to attend. Will you have enough seats if I decide to come at the last minute?

We have a limited number of seats. However, if tickets are available, you can register at any time - as long as the conference is still in session!

I will not be able to attend. Can I transfer my ticket to a colleague or a friend?

Of course you can. To transfer a ticket, simply send an email with the details of your colleague or friend.

Will there be wi-fi at the event?

Yes, wi-fi will be available throughout the entire event space.

Will you provide food at the event?

We will provide breakfast, lunch, and tea and coffee during breaks.

Will you have vegetarian and vegan food options at the event?

Yes, we will have vegetarian, vegan, and gluten-free options. If you have any special food requirements, please email us at

What is your cancellation policy?

We offer a full refund if you cancel two weeks prior to the event start date.
We offer a 50 percent refund if you cancel one week before the event start date.

Do you plan to record the sessions at the event?

Yes, we plan to record all the sessions.

Do you plan to live stream the event?

Currently, we don't have plans to live stream the event.

I am traveling from another country and will need an invitation letter for a visa. How can I get one?

After you register for the event, please send us an email at with all your pertinent details, and we will provide you an invitation letter.


Where is ManageEngine UserConf being held?

We are hosting the event at Convene in New York City, just outside of Times Square. Convene is a full-service, high-tech conference center, equiped with phenomenal craft coffee. While it's not a hotel, we've partnered with the nearby Park Central hotel to give our attendees a special discount on rooms. Please book through this link.

Are there any good places to eat nearby?

New York City is known for its amazing cuisine and we will be happy to guide you to the best restaurants based on your preferences.

Getting there

From JFK airport:

Driving:(15.6 miles) (1 hour)

From La Guardia airport:

Driving: (9.8 miles) (45 min)

By subway:

1-2-3: 7th Ave. station
N-Q-R: 49th Street station
B-D-F-M: 47-50 Sts-Rockefeller Ctr Station

Hotels nearby

There are many hotels near the event space, but we've partnered with Park Central to get our attendees the best deal. Please book with Park Central through this link.

Who should I contact if I have more questions?

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Convince your boss

Hi [Recipient name],

I am writing to request your approval to attend the ManageEngine User Conference on September 12-13, 2017 in New York City. This conference will help us understand ManageEngine products better, thereby improving our productivity.

The event promises two days of in-depth and intensive technical training on some of the products we use every day. We will also learn about other ManageEngine products that could further increase our efficiency. Right now, the conference tickets are available at a discounted price of $199.

As an attendee, I'll get to:

  • Attend two days of intensive training on various ManageEngine products.
  • Brush up on product basics to understand features, use cases, and best practices from the experts.
  • Clear any implementation doubts, learn new implementation methods, and hear about new ways to use ManageEngine products in our IT environment.
  • Clarify any product-related questions or issues in one-on-one sessions.
  • Learn about the latest IT trends and future ManageEngine roadmaps from industry experts.

For more details on the conference, please visit the ManageEngine user conference website.

I strongly believe that the information I can learn at this conference will make me more efficient and save our company money in the long run. It will provide me a platform to learn new and improved ways to manage our IT, straight from the experts. After the conference, I can share what I learn with others, multiplying the return for our company. Therefore, I would like to request your approval to attend this conference. I would be more than happy to answer any questions you may have or discuss this further. Thank you so much for your time and consideration.


{Your name}

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Refer a friend

Hey [friend's name],

We've been referred to you by [your name], who thought you might be interested in attending our annual ManageEngine User Conference in New York City on September 12-13, 2017. We'll be offering you two days of in-depth product presentations, tips and tricks, one-on-ones, and (of course) delicious food and beverages—all in the heart of the city that never sleeps.

Learn innovative ways to manage, integrate, and use ManageEngine tools to optimize your IT and still have some fun.

Join us in...
New York City
September 12-13, 2017

Register now

User Conference 2017 highlights:

  • Get a first look at product launches, new features, updates, and integrations—all aimed at keeping you ahead of the curve.
  • Attend live demos to better understand our products and learn about the latest trends through customer case studies.
  • Participate in one-on-one sessions with ManageEngine product experts and network with peers.

Register now

Event information:

Where: Convene, Times Square, New York City

Date: September 12-13, 2017.

Cost: $199 (food, drinks, and games included)

Check out the agenda.

Seats are limited, so please register ASAP. If you have any questions, please respond to this email or call us at 925-924-9500.

Hope to see you in NYC!