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San Francisco Bay Area

February 8 - 9, 2017

Stay tuned

Mark your calendar for two days of unlimited learning and fun at the ManageEngine User Conference in Pleasanton, CA.

  1. Check out new product features and updates, integrations, and product launches, all aimed at keeping you ahead of the curve.
  2. Attend live demos to understand the product and learn about the latest trends through customer case studies.
  3. Participate in one-on-one sessions with our experts and network with peers.

Agenda

07:00 AM - 08:30 AM
Registration and breakfast
08:30 AM - 09:00 AM
Welcome address - Raj Sabhlok, president, ManageEngine
09:00 AM - 10:00 AM
End-to-end IT management using ServiceDesk Plus - Rajesh Ganesan, director of product management
10:00 AM - 10:15 AM
Coffee break
 
Track 1
Track 2
Track 3
10:15 AM - 12:30 PM
ServiceDesk Plus
How to transform your IT help desk into a powerhouse of efficiency. - Kumaravel Ramakrishnan
Is your help desk only about closing tickets? Dive deep into incident management and service catalog functions to go beyond firefighting and deal with tickets in the most efficient way.
  • Explore ticket assignment automation, business rules, SLAs, field and form rules, task dependencies, and user surveys.
  • Learn to set up and optimize a service catalog from scratch  to deliver world-class IT support. 
  • Discover the  tips and tricks about hidden features in ServiceDesk Plus that make your ticketing top notch. 
Learn more
OpManager
#Uncomplicate IT - Solving 2017's major IT complications with OpManager 12.- Bharani Kumar Kulasekaran
  • Hear about the major things that will complicate IT this year.
  • Find out the drawbacks of managing IT using multiple tools.
  • Learn how OpManager 12 simplifies IT management.
  • Discover the road map of OpManager.
Customer success story — 'Boston Properties'.- Matthew Fisher, Network Administrator
  • Boston Properties' network administrator, Matt Fisher, will speak about the company's IT environment and the challenges he faced.
  • How OpManager helped to uncomplicate his IT and simplify network management.
5 benefits of upgrading to OpManager 12.- Suresh Bagavathy
  • Learn how OpManager and its plug-ins are tightly integrated.
  • Discover how troubleshooting is made easier and faster with the new integrated UI.
  • Real use case: Learn how simple it is to troubleshoot router packet dropping issues.
  • Learn how to upgrade OpManager from version 11 to version 12.
Learn more
Password Manager Pro
The strategy for efficient privileged access management.- Vignesh Kannan
Discover a three-pronged strategy to effectively manage privileged access and counter insider threats with ManageEngine's privileged access management suite.
  • Take a deep dive into best practices for managing access to administrator and root account passwords, Windows service account passwords, hard-coded passwords, SSH keys, and SSL certificates.
  • Learn how to deploy multiple controls to manage the launch of privileged account sessions and record all actions performed within.
  • Learn how the real-time monitoring and reporting functions in Password Manager Pro help organizations prepare for and meet regulatory audits around privileged access management.
Learn more
12:30 PM - 01:30 PM
Lunch
01:30 PM - 03:00 PM
ServiceDesk Plus
Building an enterprise-grade ITAM system.- Santhosh Mahiban
Learn all the nuances of IT asset management in ServiceDesk Plus, including: 
  • Asset discovery techniques.
  • Scanning methods.
  • Asset tracking and maintenance.
  • Software asset management. 
  • Optimizing licenses for compliance.
  • Building a comprehensive CMDB.
  • Managing purchases with the newly-released, enhanced purchase module.
Learn more
Applications Manager
What's New and What's Next in Applications Manager.- Arun Balachandran
  • Be the first to hear the latest news about Applications Manager.
  • Explore the trends that have the biggest impact on application performance and end-user experience such as new-age application components and large deployments.
  • Learn how to address these challenges with Applications Manager.
Customer success story - 'ZE PowerGroup Inc.'.- Nader El-Ramly, chief product officer and Ryan Arian, project manager
  • Learn why ZE PowerGroup selected Applications Manager to monitor not just its key application, but its whole ecosystem, including the web servers and databases that support the key application.
  • Get an inside look at the company's monitoring environment and how it used Applications Manager to overcome the challenges to achieving a highly available application.
Essentials for the Applications Manager power user.- Gobikrishnan Janarthanam
  • Learn best practices and useful tips on topics ranging from discovery and dependency mapping to grouping of IT resources, alarm management, user management, reporting, and data backup.
  • Discover a few "under the hood" tips for tuning Applications Manager's performance.
  • Learn how to use our REST APIs and mobile apps.
Learn more
ADAudit Plus
Comprehensive reporting for key security monitoring and alerting.- Derek Melber, Group Policy MVP, technical evangelist for ADSolutions
  • Reports for failed logons, logon duration, and account lockout analysis.
  • Change reports to monitor user, group, OU, and object changes.
  • Real-time alerting to notify you of key security-related changes.
Meet the stringent compliance needs.- Derek Melber
  • Comply with regulatory mandates at ease.
  • Build custom reports for new compliance regulations.
  • Modify the existing reports to meet the internal security auditing needs.
Learn more
03:00 PM - 03:15 PM
Coffee break
03:15 PM - 05:00 PM
ServiceDesk Plus
Making sense of IT change management: Models, tips, and techniques.- Rakesh Reddy
  • Go beyond  theory and see what it takes to deliver IT changes while minimizing risk.
  • Learn the six-step best practice change workflow in ServiceDesk Plus.
  • Understand change roles, configure stages and statuses, set up templates and workflows, and implement IT changes with tasks and projects.
  • Familiarize yourself with field and form rules, a new functionality to  transform the way you handle IT changes!
Learn more
Site24x7
Top five secrets to keep your end-user experience smooth- Sushma Ram
  • Is your end user's experience a little rough around the edges? Join this session for more insights on how to monitor your internet services and track your end users' experience from different aspects.
DevOps for Windows Admins.- Rex Antony Peter
  • Help your DevOps and IT teams get greater visibility into the health and performance of your Windows and Linux servers. Learn more about creating customized plug-ins or monitoring your entire app stack with Site24x7 plug-ins.
Customer success story - 'ZE PowerGroup Inc.'.- Nader El-Ramly, chief product officer and Ryan Arian, project manager
  • Learn why ZE PowerGroup selected Site24x7 for end-user experience monitoring.
  • Get an inside look at the company's monitoring environment and how it used Site24x7 for monitoring their websites and synthetic transactions.
Learn more
EventLog Analyzer
Your complete IT security arsenal.- Nitin Devanand
Become a monitoring ninja.
  • Explore ways to collect, monitor, and analyze log data from sources across your network. Learn techniques to analyze log data in any format using EventLog Analyzer's custom log parser.
Audit business-critical applications.
  • Audit critical configuration changes to MS SQL and Oracle databases, IIS and Apache web servers, and more. Learn how to mitigate SQL injection attacks with real-time alerts and the script execution option.
Fight back brute force bandits.
  • Learn how to investigate anomalous user activities and correlate them with other security incidents. Get to know the latest techniques for combatting external security attacks, including brute force attacks.
Lock down your data.
  • Use file integrity monitoring techniques to mitigate data thefts and track critical changes to confidential files and folders.
Channel your inner Sherlock.
  • Backtrack security attack patterns and conduct forensic analysis using powerful search options. Archive log data securely using encryption and hashing techniques.
Meet compliance needs with ease.
  • Discover how to build new compliance reports or modify existing ones to meet ever expanding audit requirements.
Sniff out internal and external security threats.
  • Boost your security intelligence: Detect malicious IP traffic with the new global IP threat database.
  • Learn how to proactively mitigate ransomware and backdoor attacks.
  • Audit critical and anomalous activities instantly with the real-time alert console.
  • Automate and secure your archives for future forensic analysis.
Learn more
05:00 PM - 05:15 PM
Q & A panel
05:15 PM - 06:15 PM
Networking
07:00 AM - 08:30 AM
Registration and breakfast
 
Track 1
Track 2
Track 3
08:30 AM - 10:00 AM
ServiceDesk Plus
Beyond data:  Advanced analytics for insight and easy decisions.- Rakesh Jeyaprakash
As an IT service desk manager, you need intelligent reporting from your service desk to help you make accurate decisions.
  • Learn how to create intuitive reports and view live dashboards easily and flexibly, without writing lengthy database queries.
  • Explore how to model ServiceDesk Plus data to generate high-level reports on your IT service desk and drill down to the last detail.
  • Discover how Analytics Plus provides the advanced, self-service analytics that can drive deeper insight into your ServiceDesk Plus environment.
Learn more
Desktop Central
Automating patch management. - Romanus Prabhu Raymond
In this session, learn how to: 
  • Secure your computers from vulnerabilities.
  • Maintain system health.
  • Manage third-party applications.
  • Disable automatic updates.
  • Decline patching legacy applications.
  • Push anti-virus and definition updates.
  • SCCM Plug-in for 3rd party patch management.
Software distribution made simple. - Saranraj Kumar
Join us for session on exploring tips and tricks, including: 
  • Creating software packages from templates.
  • Publishing software using the self-service portal.
  • Performing pre- and post-distribution activities.
  • Installing software for specific users.
  • Deploying business apps.
Learn more
ADManager Plus
7 tips to simplify Active Directory management.- Vivin Sathyan
  • Investigate nested group memberships and manage appropriate group permissions.
  • Identify and manage available server shares and user permissions for confidential files and folders.
  • Learn more about Office 365 license management and reporting; identify inactive, licensed, and unlicensed Office 365 users.
  • Learn how to use ADManager Plus's 200+ reports to retrieve essential data from Active Directory, Exchange, Office 365, and Google Apps.
  • Practice effective account provisioning techniques that incorporate AD accounts, mailboxes, Office 365 mailboxes, Lync settings, profile paths, and home folders.
  • Automatically trace, quarantine, and clean up stale accounts from Active Directory.
  • Create a user management console for HR or branch heads to create and manage their teams' accounts.
Learn more
10:00 AM - 10:15 AM
Coffee break
10:15 AM - 12:30 PM
ServiceDesk Plus
Extensions.- Santhosh Mahiban
Extensions, API, integrations, and more
  • If you have a penchant for getting IT done your way, this session is a must. 
  • Step into a universe of possibilities and see how you can write your own code to get things done.
  • Learn all about custom menus and scripts,  APIs,  integrations with the ManageEngine suite of products and third party apps, and more!
Learn more
Desktop Central
Remote control and advanced tools. - Romanus Prabhu Raymond
In this session, discover how to: 
  • Measure the time technicians spend resolving help desk tickets.
  • Monitor students without their knowledge.
  • Record remote sessions for documentation.
  • Enforce IT policies on desktops.
  • Notify users when MS Exchange server is down.
Mobile Device Manager Plus
Explore enterprise mobility management.- Ananthakrishnan Vaidyanathan
  • Categorizing profiles based on hierarchy.
  • Imposing restrictions.
  • Securing mobiles with stringent passcodes. 
  • Geo-tracking.
  • Performing remote locks and wipes.
  • Managing email with Office 365 and Exchange ActiveSync.
Learn more
ADSelfService Plus
Tips for effective self-service password management.- Derek Melber
Discover how to:
  • Strengthen password self-service using the latest multi-factor authentication techniques.
  • Automatically enroll users with a CSV file or using an external data source.
  • Remind users about their password and account expiration via SMS and email.
Streamline access to SaaS apps.
Learn how to:
  • Provide one-click access to SaaS apps using single sign-on.
  • Sync passwords from AD to SaaS apps in real-time.
Exchange Reporter Plus
Experience new age Exchange monitoring. Do it like the experts do.- Harish Sekar
  • Learn how to monitor key essentials components of your Exchange server - in real time.
  • Storage monitoring - disk space monitoring, mailbox size monitoring, database monitoring, server space monitoring
  • Queue monitoring.
Emails happen to be a company's secret weapon and the fastest vehicle to generate revenue.

Doesn't that mean you should be measuring them effectively?

  • Thorough email traffic analysis.
  • E-mail response time.
  • Time delay for emails.
  • Email queue.
Reasons and tips to monitor user mailbox activity, the need of the hour!
  • Visualize and analyze user mailbox activity.
  • Track mailbox quota consumption.
  • Server vs store size reporting.
  • Non-owner mailbox activity.
How the transparent roadmap works.
Cloud Security Plus
How important is cloud security?- Harish Sekar

Is the cloud less secure than on-premises IT? Not anymore. Log analysis and auditing solution for multi-cloud environments." Comprehensive log management for data analysis.

Native auditing vs cloud security plus.
  • Out-of-the-box access logs reports for deeper analysis about each access event for Amazon S3 buckets and Elastic Load Balancers
  • Login failures and unauthorized activities.
Track changes happening to critical services and - identifies which user triggered the change.,
  • User-specific changes on AWS and Amazon cloud services.
  • Users who changed organization resource configurations.
  • Users who have been granted administrator privileges.
  • Security group changes
How secure is your Virtual Private Cloud?
How the transparent roadmap works
Learn more
12:30 PM - 01:30 PM
Lunch
01:30 PM - 03:00 PM
ServiceDesk Plus
Learn some ServiceDesk Plus tips and tricks- Priya Kumaresh
  • Discover deployment and maintenance best practices to help you keep ServiceDesk Plus hassle-free.
  • Take a sneak peek at  what’s cooking in the development pot and what to expect going forward.
Roadmap: Getting the most out of ServiceDesk Plus.- Santhosh Mahiban
Learn more
Desktop Central
Effective IT asset management. - Saranraj Kumar
Learn how to completely manage your IT assets, including:
  • Manage MS Office licenses.
  • Control bandwidth spikes.
  • Restrict non-standard applications.
  • Proactively resolve hard disk space issues.
  • Identify computers with local admin accounts.
OS Deployer
Desktop provisioning and OS deployment. - Romanus Prabhu Raymond
In this session, learn more about automating OS imaging and deployment with processes including:
  • Centralized image capturing.
  • Online and offline imaging.
  • Deployment capabilities such as scheduled and manual deployment for bare-metal provisioning.
Learn more
RecoveryManager Plus
Comprehensively backup, restore, and recycle AD objects.- Derek Melber
  • Backup and restore Active Directory, either partially or completely.
  • Manage changes at the attribute level with version management.
  • Quickly recycle objects that have been deleted
FileAudit Plus
Get real visibility on your file server environment.- Harish Sekar

Having trouble monitoring your file server in real time? Zero visibility on file and folder sizes affecting your file server storage? Take a deep breath folks, here's File Audit Plus.

Join the following sessions to learn more about File Audit Plus.

Access Audit Reports.
  • Track every access.
  • Track any file's rename and move activity, including source and destination.
Access Analysis Reports.
  • Identity which users and processes most frequently access or try to access files.
  • Identity which file or folder is being accessed most.
  • Identity which files are being accessed or modified after a long period of inactivity.
Storage Analysis Reports.
  • How to identify stale files, non-business files, large files, and hidden files to make sure storage is used efficiently
  • Monitor disk and usage trends for better storage planning.
How the transparent roadmap works.
Learn more
03:00 PM - 03:15 PM
Coffee break
3:15 PM - 5:00 PM
ServiceDesk Plus
ServiceDesk Plus Cloud: The IT service desk of tomorrow.- Rakesh Reddy
Get acquainted with the cloud version of ServiceDesk Plus and gear up to deliver next-gen IT service. Learn how to set up your IT service desk in just a few easy steps, including:
  • Integrating mail servers.
  • Setting up custom domains.
  • Integrating with Active Directory.
  • Migrating from the installed version of ServiceDesk Plus to the cloud.
Learn more
Desktop Central
Configuration, USB, agent, and server management.- Romanus Prabhu Raymond
This session is devoted to:
  • Managing computers across different remote offices.
  • Managing roaming users.
  • Automatically managing all newly added computers.
  • Setting baseline configurations.
  • Managing USB devices.
  • Restricting technicians so they can only access asset data.
Integration with ServiceDesk Plus.- Saranraj Kumar
This session will help you to:
  • Log help desk tickets from managed computers.
  • Deploy software to resolve help desk tickets.
  • Integrate asset data to CMDB.
  • Establish advanced remote connection from ServiceDesk Plus.
Learn more
Office365 Manager Plus
Gain real insights into Office 365.- Vivin Sathyan
  • Monitor mailbox size, mailbox content and inactive mailboxes.
  • Identify top senders and receivers as well as top spam and malware recipients.
  • Get a complete inventory of Office 365 users, groups and license usage.
  • Learn to customize, export, schedule and embed Office 365 reports.
SharePoint Manager Plus:
Sharepoint Management made easy.- Vivin Sathyan
  • Ease out SharePoint management, monitoring, and auditing with out of the box reports and real-time alerts.
  • Find out how to archive audit log data for a flexible time period and comply with regulatory mandates.
Learn more
05:00 PM - 05:15 PM
Wrap-up

Note: Agenda is subject to change

Register

Venue

Zoho Corporation

4141 Hacienda Drive,

Pleasanton, CA 94588

United States


Getting there

CONFERENCE HELP

Toll free : US: +1 888 720 9500 (or) US: +1-888 791 1189
Intl: +1 925 924 9500
Fax : +1 201 507 2825

FAQ

X

General

What is ManageEngine UserConf?

ManageEngine UserConf is the two-day IT management event from ManageEngine. Our event will focus on various IT management solutions ranging from IT service management (ITSM), IT operations management (ITOM), IT security management, and Active Directory for managing your IT infrastructure.

Can I have my questions answered at the event?

Yes, you can get all your questions answered. We have arranged one-on-one sessions as well.

Will there be opportunities to get hands-on answers to core product questions?

Yes, you can get answers to all your questions during product training sessions.

Is there a hashtag I can follow for all ManageEngine UserConf-related updates?

Yes, please make all UserConf updates with the #MEUserConf tag.

What time should I show up?

The event begins at 08:30 AM. Registration & Breakfast starts at 07:00 AM

Registration & logistics

How do I register for the event?

Register now »
USD 199 / seat

When does the registration end?

Whenever the tickets are sold out. That's why we encourage you to register now!

What should I bring to the conference?

To get the most out of the event, bring your laptop or mobile device or both. Several sessions are highly interactive.

Is there a dress code for the event?

The dress code is very relaxed. Casual or casual business attire is suggested.

Do you have on-the-spot registrations?

Yes, we do. After you arrive at the event, we'll check you in the registration desk.

I won't know until the last minute if I will be able to attend. Will you have enough seats if I decide to come at the last minute?

We have a limited number of seats. However, if tickets are available, you can register at any time - as long as the conference is still in session!

I will not be able to attend. Can I transfer my ticket to a colleague or a friend?

Of course you can. To transfer a ticket, simply send an email userconf@manageengine.com with the details of your colleague or friend.

Will there be Wi-Fi at the event?

Yes. There will be Wi-Fi available throughout the entire event space.

Will you provide food at the event?

We will provide breakfast, lunch. We will also provide tea and coffee during the breaks.

Will you have vegetarian and vegan food options at the event?

Yes, we will have vegetarian, vegan, and gluten-free options. If you have any special food requirements, please email us at userconf@manageengine.com

What is your cancellation policy?

We offer a full refund if you cancel two weeks before the event start date.
We offer 50-percent refund if you cancel one week before the event start date.

Do you plan to record the sessions at the event?

Yes, we plan to record all the sessions.

Do you plan to live stream the event?

Currently, we don't have plans to live stream the event.

I am traveling from another country and will need an invitation letter for a visa. How can I get one?

After you register for the event, please send us an email at userconf@manageengine.com with all your pertinent details, and we will provide you an invitation letter.

Location

Where is ManageEngine UserConf being held?

We are hosting the event at the Zoho Corp. headquarters and event center in Pleasanton, CA. Pleasanton is in the East Bay, which takes about 45 minutes to reach by train from San Francisco. Pleasanton is a picturesque city nestled in between the rolling hills of the East Bay where high-tech and grapes have found a home. Zoho Corp. has been in Pleasanton for 14 years now, and we are proud to host our customers at our brand new, state-of-the-art event space.

Are there any good places to eat nearby?

There are several good restaurants in downtown Pleasanton. We will be happy to guide you based on your preferences.

Getting There

FROM SJC AIRPORT (SAN JOSE):

Driving: 28.5 miles (35 min++), traffic is EXTREMELY bad on this route from 3:30pm-8pm on weekdays. Take highway 880 north for 25 miles, then exit Stoneridge Drive, take a right and continue for 1.2 miles, turn right onto Hacienda Drive, continue for 0.3 miles.Then, Zoho Corp HQ will be on your left.

Shuttles: (40-80 minutes) SuperShuttle from airport to Zoho Corp/nearby hotels. Shared Ride Van Service: $65 for first passenger, $10 each additional passenger. Exclusive Non-Stop Van Service: $105 for a van, max 9 passengers. Private sedans, $120-$145. To book any of these options, go to: http://www.supershuttle.com/, your destination zip code is 94588.

Public Transport: (2.5+ hours, $7.85) From the airport, walk to Metro Airport Station (0.7 mi, 16 min), take Light Rail Train to Alum Rock - Santa Teresa (2 stops, 5 min), Walk to 1st & Mission Civic Center Station (1 min), take Bus 181 to Fremont BART Station, take Fremont BART towards Richmond, stop at Bay Fair station (4 stops, 18 min). Then switch trains to take the Doublin/Pleasanton train (3 stops, 18 min). Walk to Zoho Corp HQ, (26 minutes, 1.3mi).

FROM SFO AIRPORT (SAN FRANCISCO):

Driving: 40.1 miles (43 min++), traffic is bad on this route from 4:30pm-6:30pm on weekdays. Get on highway 101 south for 7 miles and then take highway CA-92 East for 12.3 miles. (Please be adviced, on the return trip, there is a cash toll for $5.) Take highway 880 north toward Oakland for 1.3 miles, then take highway I-238 South towards 580 east, continue on 580 east for 11.2 miles. Exit Hacienda Drive, turn right on Hacienda Drive and stay on it for 1 mile.Then, Zoho Corp HQ will be on your left!

Shuttles: (40-80 min) SuperShuttle from airport to Zoho Corp/nearby hotels. No shared van service available. Exclusive Non-Stop Van Service: $125 for a van, max 9 passengers. Private sedans, $125-$150. To book any of these options, go to: http://www.supershuttle.com/, your destination zip code is 94588.

Public Transport: (2+ hours, $11.25) Take the BART train at the airport. Take the route heading towards Pittsburg/Bay Point to Balboa Park station (5 stops, 18 min). Switch to the Dublin/Pleasanton train (16 stops, 58 min). Walk to Zoho Corp HQ for 1.3 miles, 26 minutes.

FROM OAK AIRPORT (OAKLAND):

Driving: 20.8 miles (23 min), take highway 880 south for 1.8 miles, then take highway 580 east for 17.9 mile, exit Hacienda Drive, make a right onto Hacienda Drive (0.9 mi), turn right to stay on Hacienda Drive (0.2 mi).Then, Zoho Corp HQ will be on your left!

Shuttles: (25-60 min) SuperShuttle from airport to Zoho Corp/nearby hotels. Shared Ride Van Service: $55 for first passenger, $10 each additional passenger. Exclusive Non-Stop Van Service: $115 for a van, max 9 passengers. Private sedans, $100-$125. To book any of these options, go to: http://www.supershuttle.com/, your destination zip code is 94588.

Public Transport: (1.5+ hours, $6.80) From the airport, take the AC Transit bus #73 ($2.10 one way) to the Oakland Coliseum/Oakland Airport BART train station, then take the BART train to the Dublin/Pleasanton station ($3.80 one way). Then you can taxi/walk for 26 minutes for the 1.3 miles to the Zoho Corp office.

HOTELS NEARBY

  • Four Points by Sheraton
  • Hilton Pleasanton at the Club
  • Hyatt Place Dublin Pleasanton
  • Hyatt House Pleasanton

Who should I contact if I have more questions?

userconf@manageengine.com