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San Francisco Bay Area

February 8 - 9, 2017

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Mark your calendar for two days of unlimited learning and fun at the ManageEngine User Conference in Pleasanton, CA.

  1. Check out new product features and updates, integrations, and product launches, all aimed at keeping you ahead of the curve.
  2. Attend live demos to understand the product and learn about the latest trends through customer case studies.
  3. Participate in one-on-one sessions with our experts and network with peers.


07:00 AM - 08:30 AM
Registration and breakfast
08:30 AM - 09:00 AM
Welcome address - Raj Sabhlok, president, ManageEngine
09:00 AM - 09:45 AM
End-to-end IT management using ServiceDesk Plus - Rajesh Ganesan, director of product management
09:45 AM - 10:00 AM
Q & A panel
10:00 AM - 10:15 AM
Coffee break
Track 1
Track 2
Track 3
10:15 AM - 12:30 PM
ServiceDesk Plus
How to transform your IT help desk into a powerhouse of efficiency.
Is your help desk only about closing tickets? Dive deep into incident management and service catalog functions to go beyond firefighting and deal with tickets in the most efficient way.
  • Explore ticket assignment automation, business rules, SLAs, field and form rules, task dependencies, and user surveys.
  • Learn to set up and optimize a service catalog from scratch  to deliver world-class IT support. 
  • Discover the  tips and tricks about hidden features in ServiceDesk Plus that make your ticketing top notch. 
Learn more
Solving 2017's major IT complications with OpManager 12
  • Hear about the major things that will complicate IT this year.
  • Find out the drawbacks of managing IT using multiple tools.
  • Learn how OpManager 12 simplifies IT management.
  • Discover the road map of OpManager.
Customer success story.
  • Hear how an existing customer is using OpManager to manage his network.
  • Find out what day-to-day challenges his team faces and the best practices they have adopted.
  • Learn which troubleshooting steps they followed and more.
5 benefits of upgrading to OpManager 12
  • Learn how OpManager and its plug-ins are tightly integrated.
  • Discover how troubleshooting is made easier and faster with the new integrated UI.
  • Real use case: Learn how simple it is to troubleshoot router packet dropping issues.
  • Learn how to upgrade OpManager from version 11 to version 12.
Learn more
Password Manager Pro
The strategy for efficient privileged access management .
Discover a three-pronged strategy to effectively manage privileged access and counter insider threats with ManageEngine's privileged access management suite.
  • Take a deep dive into best practices for managing access to administrator and root account passwords, Windows service account passwords, hard-coded passwords, SSH keys, and SSL certificates.
  • Learn how to deploy multiple controls to manage the launch of privileged account sessions and record all actions performed within.
  • Learn how the real-time monitoring and reporting functions in Password Manager Pro help organizations prepare for and meet regulatory audits around privileged access management.
Learn more
12:30 PM - 01:30 PM
01:30 PM - 03:00 PM
ServiceDesk Plus
Building an enterprise-grade ITAM system.
Learn all the nuances of IT asset management in ServiceDesk Plus, including: 
  • Asset discovery techniques.
  • Scanning methods.
  • Asset tracking and maintenance.
  • Software asset management. 
  • Optimizing licenses for compliance.
  • Building a comprehensive CMDB.
  • Managing purchases with the newly-released, enhanced purchase module.
Learn more
Applications Manager
What's new in Applications Manager: Product updates, a look into the future, and more.
  • Be the first to hear the latest news about Applications Manager.
  • Explore the trends that have the biggest impact on application performance and end-user experience such as new-age application components and large deployments.
  • Learn how to address these challenges with Applications Manager.
Customer success story.
  • Learn how one of our customers monitors not just his key application, but his whole ecosystem, including the web servers and databases that support his key application.
  • Get an inside look at his environment and find out what he did to accelerate the deployment of Applications Manager throughout his organization.
Visualizing application relationships: From discovery to dependency mapping in minutes.
  • Get ready to monitor your environment from end to end with Applications Manager, from the end user all the way down to the database. Learn how to:
  • Install Applications Manager.
  • Discover applications and services.
  • Visualize the interdependencies between your application components.
  • Drill down to the root cause of performance bottlenecks in minutes.
Learn more
ADAudit Plus
Comprehensive reporting for key security monitoring and alerting.
by Derek Melber, Group Policy MVP, technical evangelist for ADSolutions
  • Reports for failed logons, logon duration, and account lockout analysis.
  • Change reports to monitor user, group, OU, and object changes.
  • Real-time alerting to notify you of key security-related changes.
Meet the stringent compliance needs.
by Derek Melber
  • Comply with regulatory mandates at ease.
  • Build custom reports for new compliance regulations.
  • Modify the existing reports to meet the internal security auditing needs.
Learn more
03:00 PM - 03:15 PM
Coffee break
03:15 PM - 05:00 PM
ServiceDesk Plus
Making sense of IT change management: Models, tips, and techniques.
  • Go beyond  theory and see what it takes to deliver IT changes while minimizing risk.
  • Learn the six-step best practice change workflow in ServiceDesk Plus.
  • Understand change roles, configure stages and statuses, set up templates and workflows, and implement IT changes with tasks and projects.
  • Familiarize yourself with field and form rules, a new functionality to  transform the way you handle IT changes!
Learn more
Monitoring Availability and End User Experience Made Simple.
  • Complement your on-premises solutions with Site24x7.
  • Site24x7 tips and tricks for DevOps.
  • Site24x7 tips and tricks for IT administrators.
  • Customer success stories.
Learn more
EventLog Analyzer
Log and compliance management made easy.
Universal log collection and analysis:
  • Explore how to collect and process log data in any format using custom log parser.
Meeting compliance needs:
  • Discover how to build new compliance reports or modify existing ones to meet expanding auditing needs.
A complete SIEM tool to combat security threats.
  • Find out how to view security data across network from a single console.
  • Learn how to prevent network intrusions at end point devices level.
Learn more
05:00 PM - 06:00 PM
07:00 AM - 08:30 AM
Registration and breakfast
Track 1
Track 2
Track 3
08:30 AM - 10:00 AM
ServiceDesk Plus
Beyond data:  Advanced analytics for insight and easy decisions.
As an IT service desk manager, you need intelligent reporting from your service desk to help you make accurate decisions.
  • Learn how to create intuitive reports and view live dashboards easily and flexibly, without writing lengthy database queries.
  • Explore how to model ServiceDesk Plus data to generate high-level reports on your IT service desk and drill down to the last detail.
  • Discover how Analytics Plus provides the advanced, self-service analytics that can drive deeper insight into your ServiceDesk Plus environment.
Learn more
Desktop Central
Automating patch management. 
In this session, learn how to: 
  • Secure your computers from vulnerabilities.
  • Maintain system health.
  • Manage third-party applications.
  • Disable automatic updates.
  • Decline patching legacy applications.
  • Push anti-virus and definition updates.
  • SCCM Plug-in for 3rd party patch management.
Software distribution made simple. 
Join us for session on exploring tips and tricks, including: 
  • Creating software packages from templates.
  • Publishing software using the self-service portal.
  • Performing pre- and post-distribution activities.
  • Installing software for specific users.
  • Deploying business apps.
Learn more
ADManager Plus
Active Directory tool for help desk.
  • Learn about setting up a ticket-based AD management system.
  • Create and assign customized roles to technicians, without elevating their privileges in AD.
  • Know how to securely delegate OU-specific AD tasks to help desk technicians and even non-IT staff.
  • Track every action of help desk technicians using prepackaged audit reports.
  • Enforce an approval-based workflow to monitor help desk actions.
  • Learn how to use ADManager Plus iOS and Android mobile apps to resolve AD tickets for on the go. 
Simplify AD and Office 365 user creation; automate crucial AD tasks. 
  • Learn to create AD users, with O365 accounts and Exchange mailboxes, in a single click; bulk manage O365 licenses; and automate AD cleanup. 
  • Extract reports and manage AD on the fly
  • Learn how to use the predefined reports to extract vital data from AD and execute management tasks from the reports.
  • Learn to use ADManager Plus' iOS and Android apps, to manage AD on the go.
Learn more
10:00 AM - 10:15 AM
Coffee break
10:15 AM - 12:30 PM
ServiceDesk Plus
Extensions, API, integrations, and more
  • If you have a penchant for getting IT done your way, this session is a must. 
  • Step into a universe of possibilities and see how you can write your own code to get things done.
  • Learn all about custom menus and scripts,  APIs,  integrations with the ManageEngine suite of products and third party apps, and more!
Learn more
Desktop Central
Remote control and advanced tools. 
In this session, discover how to: 
  • Measure the time technicians spend resolving help desk tickets.
  • Monitor students without their knowledge.
  • Record remote sessions for documentation.
  • Enforce IT policies on desktops.
  • Notify users when MS Exchange server is down.
Mobile Device Manager Plus
Explore enterprise mobility management.
  • Categorizing profiles based on hierarchy.
  • Imposing restrictions.
  • Securing mobiles with stringent passcodes. 
  • Geo-tracking.
  • Performing remote locks and wipes.
  • Managing email with Office 365 and Exchange ActiveSync.
Learn more
ADSelfService Plus
Tips for effective self-service password management.
Discover how to:
  • Strengthen password self-service using the latest multi-factor authentication techniques.
  • Automatically enroll users with a CSV file or using an external data source.
  • Remind users about their password and account expiration via SMS and email.
Streamline access to SaaS apps.
Learn how to:
  • Provide one-click access to SaaS apps using single sign-on.
  • Sync passwords from AD to SaaS apps in real-time.
Exchange Reporter Plus
Exchange Monitoring.
  • Exchange Server, Database, and DAG Monitoring.
  • Mail Flow, ECP Connectivity and Exchange Service Health Monitoring.
Exchange Reporting & Auditing.
  • Mailbox Size, OWA and Mail Traffic Monitoring.
  • Mailbox Properties, Permission and Logon Auditing.
Learn more
12:30 PM - 01:30 PM
01:30 PM - 03:00 PM
ServiceDesk Plus
Roadmap: Getting the most out of ServiceDesk Plus.
Learn some ServiceDesk Plus tips and tricks 
  • Discover deployment and maintenance best practices to help you keep ServiceDesk Plus hassle-free.
  • Take a sneak peek at  what’s cooking in the development pot and what to expect going forward.
Learn more
Desktop Central
Effective IT asset management. 
Learn how to completely manage your IT assets, including:
  • Manage MS Office licenses.
  • Control bandwidth spikes.
  • Restrict non-standard applications.
  • Proactively resolve hard disk space issues.
  • Identify computers with local admin accounts.
OS Deployer
Desktop provisioning and OS deployment. 
In this session, learn more about automating OS imaging and deployment with processes including:
  • Centralized image capturing.
  • Online and offline imaging.
  • Deployment capabilities such as scheduled and manual deployment for bare-metal provisioning.
Learn more
RecoveryManager Plus
Comprehensively backup, restore, and recycle AD objects.
by Derek Melber
  • Backup and restore Active Directory, either partially or completely.
  • Manage changes at the attribute level with version management.
  • Quickly recycle objects that have been deleted
FileAudit Plus
Change alerting & compliance assurance for NTFS
  • Tracking file/ folder changes through built-in reports.
  • Report scheduling: File audit data in your inbox.
  • Report customization and alerting.
  • Detecting anomalies and threats using email alerts.
  • Demonstrating PCI (11.5), SOX, & FISMA compliance in Windows file server environments.
Learn more
03:00 PM - 03:15 PM
Coffee break
3:15 PM - 5:00 PM
ServiceDesk Plus
ServiceDesk Plus Cloud: The IT service desk of tomorrow.
Get acquainted with the cloud version of ServiceDesk Plus and gear up to deliver next-gen IT service. Learn how to set up your IT service desk in just a few easy steps, including:
  • Integrating mail servers.
  • Setting up custom domains.
  • Integrating with Active Directory.
  • Migrating from the installed version of ServiceDesk Plus to the cloud.
Learn more
Desktop Central
Configuration, USB, agent, and server management.
This session is devoted to:
  • Managing computers across different remote offices.
  • Managing roaming users.
  • Automatically managing all newly added computers.
  • Setting baseline configurations.
  • Managing USB devices.
  • Restricting technicians so they can only access asset data.
Integration with ServiceDesk Plus.
This session will help you to:
  • Log help desk tickets from managed computers.
  • Deploy software to resolve help desk tickets.
  • Integrate asset data to CMDB.
  • Establish advanced remote connection from ServiceDesk Plus.
Learn more
Office365 Manager Plus
Gain real insights into Office 365.
  • Monitor mailbox size, mailbox content and inactive mailboxes.
  • Identify top senders and receivers as well as top spam and malware recipients.
  • Get a complete inventory of Office 365 users, groups and license usage.
  • Learn to customize, export, schedule and embed Office 365 reports.
SharePoint Manager Plus:
SharePoint on-premise and Office 365 server monitoring and auditing.
  • Ease out SharePoint management, monitoring, and auditing with out of the box reports and real-time alerts.
  • Find out how to archive audit log data for a flexible time period and comply with regulatory mandates.
Learn more
05:00 PM - 06:00 PM
Networking & wrap-up

Note: Agenda is subject to change



Zoho Corporation

4141 Hacienda Drive,

Pleasanton, CA 94588

United States

Getting there


Toll free : US: +1 888 720 9500 (or) US: +1-888 791 1189
Intl: +1 925 924 9500
Fax : +1 201 507 2825




What is ManageEngine UserConf?

ManageEngine UserConf is the two-day IT management event from ManageEngine. Our event will focus on various IT management solutions ranging from IT service management (ITSM), IT operations management (ITOM), IT security management, and Active Directory for managing your IT infrastructure.

Can I have my questions answered at the event?

Yes, you can get all your questions answered. We have arranged one-on-one sessions as well.

Will there be opportunities to get hands-on answers to core product questions?

Yes, you can get answers to all your questions during product training sessions.

Is there a hashtag I can follow for all ManageEngine UserConf-related updates?

Yes, please make all UserConf updates with the #MEUserConf tag.

What time should I show up?

The event begins at 08:30 AM. Registration & Breakfast starts at 07:00 AM

Registration & logistics

How do I register for the event?

Register now »
USD 199 / seat

When does the registration end?

Whenever the tickets are sold out. That's why we encourage you to register now!

What should I bring to the conference?

To get the most out of the event, bring your laptop or mobile device or both. Several sessions are highly interactive.

Is there a dress code for the event?

The dress code is very relaxed. Casual or casual business attire is suggested.

Do you have on-the-spot registrations?

Yes, we do. After you arrive at the event, we'll check you in the registration desk.

I won't know until the last minute if I will be able to attend. Will you have enough seats if I decide to come at the last minute?

We have a limited number of seats. However, if tickets are available, you can register at any time - as long as the conference is still in session!

I will not be able to attend. Can I transfer my ticket to a colleague or a friend?

Of course you can. To transfer a ticket, simply send an email with the details of your colleague or friend.

Will there be Wi-Fi at the event?

Yes. There will be Wi-Fi available throughout the entire event space.

Will you provide food at the event?

We will provide breakfast, lunch. We will also provide tea and coffee during the breaks.

Will you have vegetarian and vegan food options at the event?

Yes, we will have vegetarian, vegan, and gluten-free options. If you have any special food requirements, please email us at

What is your cancellation policy?

We offer a full refund if you cancel two weeks before the event start date.
We offer 50-percent refund if you cancel one week before the event start date.

Do you plan to record the sessions at the event?

Yes, we plan to record all the sessions.

Do you plan to live stream the event?

Currently, we don't have plans to live stream the event.

I am traveling from another country and will need an invitation letter for a visa. How can I get one?

After you register for the event, please send us an email at with all your pertinent details, and we will provide you an invitation letter.


Where is ManageEngine UserConf being held?

We are hosting the event at the Zoho Corp. headquarters and event center in Pleasanton, CA. Pleasanton is in the East Bay, which takes about 45 minutes to reach by train from San Francisco. Pleasanton is a picturesque city nestled in between the rolling hills of the East Bay where high-tech and grapes have found a home. Zoho Corp. has been in Pleasanton for 14 years now, and we are proud to host our customers at our brand new, state-of-the-art event space.

Are there any good places to eat nearby?

There are several good restaurants in downtown Pleasanton. We will be happy to guide you based on your preferences.

Getting There


Driving: 28.5 miles (35 min++), traffic is EXTREMELY bad on this route from 3:30pm-8pm on weekdays. Take highway 880 north for 25 miles, then exit Stoneridge Drive, take a right and continue for 1.2 miles, turn right onto Hacienda Drive, continue for 0.3 miles.Then, Zoho Corp HQ will be on your left.

Shuttles: (40-80 minutes) SuperShuttle from airport to Zoho Corp/nearby hotels. Shared Ride Van Service: $65 for first passenger, $10 each additional passenger. Exclusive Non-Stop Van Service: $105 for a van, max 9 passengers. Private sedans, $120-$145. To book any of these options, go to:, your destination zip code is 94588.

Public Transport: (2.5+ hours, $7.85) From the airport, walk to Metro Airport Station (0.7 mi, 16 min), take Light Rail Train to Alum Rock - Santa Teresa (2 stops, 5 min), Walk to 1st & Mission Civic Center Station (1 min), take Bus 181 to Fremont BART Station, take Fremont BART towards Richmond, stop at Bay Fair station (4 stops, 18 min). Then switch trains to take the Doublin/Pleasanton train (3 stops, 18 min). Walk to Zoho Corp HQ, (26 minutes, 1.3mi).


Driving: 40.1 miles (43 min++), traffic is bad on this route from 4:30pm-6:30pm on weekdays. Get on highway 101 south for 7 miles and then take highway CA-92 East for 12.3 miles. (Please be adviced, on the return trip, there is a cash toll for $5.) Take highway 880 north toward Oakland for 1.3 miles, then take highway I-238 South towards 580 east, continue on 580 east for 11.2 miles. Exit Hacienda Drive, turn right on Hacienda Drive and stay on it for 1 mile.Then, Zoho Corp HQ will be on your left!

Shuttles: (40-80 min) SuperShuttle from airport to Zoho Corp/nearby hotels. No shared van service available. Exclusive Non-Stop Van Service: $125 for a van, max 9 passengers. Private sedans, $125-$150. To book any of these options, go to:, your destination zip code is 94588.

Public Transport: (2+ hours, $11.25) Take the BART train at the airport. Take the route heading towards Pittsburg/Bay Point to Balboa Park station (5 stops, 18 min). Switch to the Dublin/Pleasanton train (16 stops, 58 min). Walk to Zoho Corp HQ for 1.3 miles, 26 minutes.


Driving: 20.8 miles (23 min), take highway 880 south for 1.8 miles, then take highway 580 east for 17.9 mile, exit Hacienda Drive, make a right onto Hacienda Drive (0.9 mi) , turn right to stay on Hacienda Drive (0.2 mi).Then, Zoho Corp HQ will be on your left!

Shuttles: (25-60 min) SuperShuttle from airport to Zoho Corp/nearby hotels. Shared Ride Van Service: $55 for first passenger, $10 each additional passenger. Exclusive Non-Stop Van Service: $115 for a van, max 9 passengers. Private sedans, $100-$125. To book any of these options, go to:, your destination zip code is 94588.

Public Transport: (1.5+ hours, $6.80) From the airport, take the AC Transit bus #73 ($2.10 one way) to the Oakland Coliseum/Oakland Airport BART train station, then take the BART train to the Dublin/Pleasanton station ($3.80 one way). Then you can taxi/walk for 26 minutes for the 1.3 miles to the Zoho Corp office.


  • Four Points by Sheraton
  • Hilton Pleasanton at the Club
  • Hyatt Place Dublin Pleasanton
  • Hyatt House Pleasanton

Who should I contact if I have more questions?