ManageEngine - Jordan Workshop 2017

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See you again next year!

ServiceDesk Plus Workshop

Amman, Jordan

Bringing IT together

Wednesday, November 01, 2017

Le Royal Hotels & Resorts
Zahran Street, 3rd Circle
Jabal Amman, Jordan

Maps and directions

Stay tuned

At the workshop, you will:

Check out new product features and updates, integrations, and use cases, all aimed at keeping you ahead of the curve.
Be able to engage in hands-on
exercises.
See interesting product demonstrations and discover new ways to add value to your business.

Agenda

08:00 AM - 09:00 AM

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Welcome and registration.

09:00 AM - 09:15 AM

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ManageEngine overview.

09:15 AM - 10:45 AM

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How to transform your IT help desk into a powerhouse of efficiency.

Is your help desk only about closing tickets? Dive deep into incident management and service catalog functions to go beyond firefighting and deal with tickets in the most efficient way.

Explore ticket assignment automation, business rules, SLAs, field and form rules, task dependencies, and user surveys.
Learn how to set up and optimize a service catalog from scratch to deliver world-class IT support.
Get tips and tricks on lesser-known ServiceDesk Plus features to take your ticketing up a notch.

10:45 AM - 11:00 AM

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Coffee break

11:00 AM - 12:00 PM

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Building an enterprise-grade ITAM system.

Learn all the nuances of IT asset management in ServiceDesk Plus, including:

Asset discovery techniques.
Scanning methods.
Asset tracking and maintenance.
Software asset management.
Optimizing licenses for compliance.
Building a comprehensive CMDB.
Managing purchases with the newly-released, enhanced purchase module.

12:00 PM - 01:00 PM

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Making sense of IT change management: Models, tips, and techniques.

Go beyond theory and see what it takes to deliver IT changes while minimizing risk.
Learn the six-step best practice change workflow in ServiceDesk Plus.
Understand change roles, configure stages and statuses, set up templates and workflows, and implement IT changes with tasks and projects.
Familiarize yourself with field and form rules, a new functionality to transform the way you handle IT changes!

01:00 PM - 02:00 PM

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Lunch

02:00 PM - 03:30 PM

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Extensions, API, integrations, and more.

If you have a penchant for getting IT done your way, this session is a must.
Step into a universe of possibilities and see how you can write your own code to get things done.
Learn all about custom menus and scripts, APIs, integrations with the ManageEngine suite of products and third party apps, and more!

03:30 PM - 03:45 PM

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Coffee break

03:45 PM - 05:00 PM

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Roadmap: Getting the most out of ServiceDesk Plus.

Learn some ServiceDesk Plus tips and tricks.

Discover deployment and maintenance best practices to help you keep ServiceDesk Plus hassle-free.
Take a sneak peek at what's cooking in the development pot and what to expect from us going forward.

05:00 PM - 05:15 PM

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Q & A session.

Note: Agenda is subject to change

Where we'll be

Le Royal Hotels & Resorts

Zahran Street, 3rd Circle

Jabal Amman, Jordan

Featuring an illuminated dome roof, this luxurious tower hotel is 4 km from both the Amman Citadel historical site and King Abdullah I Mosque.
Please book through this link.

Contact us

Zoho Corporation

ManageEngine,

4141 Hacienda Drive

Pleasanton, CA 94588, USA

Phone: +1-408-916-9191 | Ext: 1409

Email : me-pp@manageengine.com

Jabal Amman, Jordan