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See you again next year!

ServiceDesk PlusWorkshop

Kuala Lumpur, Malaysia

Join us for a day of learning and interaction

Thursday, November 16, 2017

PARKROYAL Kuala Lumpur
Jalan Sultan Ismail
50250 Kuala Lumpur
Malaysia

Maps and directions

Stay tuned

Why attend?

Check out new product features and updates, integrations, and use cases, all aimed at keeping you ahead of the curve.
Engage in hands-on3?4exercises and get expert help.
See interesting product demonstrations and discover new ways to add value to your business.

Agenda

08:00 AM - 09:00 AM

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Welcome and registration

09:00 AM - 09:15 AM

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ManageEngine overview

09:15 AM - 10:45 AM

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Transforming your help desk into a powerhouse of efficiency

Is your help desk only about closing tickets? Dive deep into incident management and service catalog functions to go beyond firefighting and deal with tickets in the most efficient way.

Explore ticket assignment automation, business rules, SLAs, field and form rules, task dependencies, and user surveys.
Learn how to set up and optimize a service catalog from scratch to deliver world-class IT support.
Get tips and tricks on lesser-known ServiceDesk Plus features to take your ticketing up a notch.

10:45 AM - 11:00 AM

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Coffee break

11:00 AM - 12:00 PM

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Building an enterprise-grade ITAM system

Learn all the nuances of IT asset management in ServiceDesk Plus, including:

Asset discovery techniques.
Scanning methods.
Asset tracking and maintenance.
Software asset management.
Optimizing licenses for compliance.
Building a comprehensive CMDB.
Managing purchases with the newly-released, enhanced purchase module.

12:00 PM - 01:00 PM

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Making sense of IT change management: Models, tips, and techniques

Go beyond theory and see what it takes to deliver IT changes while minimizing risk.
Learn the six-step best practice change workflow in ServiceDesk Plus.
Understand change roles, configure stages and statuses, set up templates and workflows, and implement IT changes with tasks and projects.
Familiarize yourself with field and form rules, a new functionality to transform the way you handle IT changes!

01:00 PM - 02:00 PM

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Lunch

02:00 PM - 03:30 PM

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Getting the most out of ServiceDesk Plus

Learn some ServiceDesk Plus tips and tricks.

Discover deployment and maintenance best practices to help you keep ServiceDesk Plus hassle-free.
Take a sneak peek at what’s cooking in the development pot and what to expect from us going forward.

03:30 PM - 03:45 PM

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Coffee break

03:45 PM - 04:30 PM

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Extensions, API, integrations, and more

If you have a penchant for getting IT done your way, this session is a must.
Step into a universe of possibilities and see how you can write your own code to get things done.
Learn all about custom menus and scripts, APIs, integrations with the ManageEngine suite of products and third party apps, and more!

04:30 PM - 04:45 PM

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Q & A session

Note: Agenda is subject to change

Where we'll be

PARKROYAL Kuala Lumpur

Jalan Sultan Ismail

50250 Kuala Lumpur

Malaysia

https://www.parkroyalhotels.com/en/hotels-resorts/malaysia/kuala-lumpur.html

Contact us

If you wish to get in touch with us for further information, please email us at3?4
apac-events@manageengine.com

(A division of Zoho Corporation)

4141 Hacienda Drive

Pleasanton, CA 94588, USA

Phone: +1-408-916-9191 | Ext: 5119

PARKROYAL Kuala Lumpur, Jalan Sultan Ismail, 50250 Kuala Lumpur, Malaysia