ManageEngine - Oman Workshop 2017

Closed

See you again next year!

ServiceDesk Plus Workshop

Muscat, Sultanate of Oman

Bringing IT together

Wednesday, October 18, 2017

InterContinental Muscat
Al Kharjiya Street, Al Shati Area
Muscat 114, Oman

Maps and directions

Stay tuned

At the workshop, you will:

Check out new product features and updates, integrations, and use cases, all aimed at keeping you ahead of the curve.
Be able to engage in hands-on
exercises.
See interesting product demonstrations and discover new ways to add value to your business.

Agenda

08:00 AM - 09:00 AM

Agenda icon

Registration and welcome coffee.

09:00 AM - 09:15 AM

Agenda icon

ManageEngine overview.

09:15 AM - 10:45 AM

Agenda icon

How to transform your IT help desk into a powerhouse of efficiency.

Is your help desk only about closing tickets? Dive deep into incident management and service catalog functions to go beyond firefighting and deal with tickets in the most efficient way.

Explore ticket assignment automation, business rules, SLAs, field and form rules, task dependencies, and user surveys.
Learn how to set up and optimize a service catalog from scratch to deliver world-class IT support.
Get tips and tricks on lesser-known ServiceDesk Plus features to take your ticketing up a notch.

10:45 AM - 11:00 AM

Agenda icon

Coffee break

11:00 AM - 12:00 PM

Agenda icon

Building an enterprise-grade ITAM system.

Learn all the nuances of IT asset management in ServiceDesk Plus, including:

Asset discovery techniques.
Scanning methods.
Asset tracking and maintenance.
Software asset management.
Optimizing licenses for compliance.
Building a comprehensive CMDB.
Managing purchases with the newly-released, enhanced purchase module.

12:00 PM - 01:00 PM

Agenda icon

Making sense of IT change management: Models, tips, and techniques.

Go beyond theory and see what it takes to deliver IT changes while minimizing risk.
Learn the six-step best practice change workflow in ServiceDesk Plus.
Understand change roles, configure stages and statuses, set up templates and workflows, and implement IT changes with tasks and projects.
Familiarize yourself with field and form rules, a new functionality to transform the way you handle IT changes!

01:00 PM - 02:00 PM

Agenda icon

Lunch

02:00 PM - 03:30 PM

Agenda icon

Extensions, API, integrations, and more.

If you have a penchant for getting IT done your way, this session is a must.
Step into a universe of possibilities and see how you can write your own code to get things done.
Learn all about custom menus and scripts, APIs, integrations with the ManageEngine suite of products and third party apps, and more!

03:30 PM - 03:45 PM

Agenda icon

Coffee break

03:45 PM - 05:00 PM

Agenda icon

Roadmap: Getting the most out of ServiceDesk Plus.

Learn some ServiceDesk Plus tips and tricks.

Discover deployment and maintenance best practices to help you keep ServiceDesk Plus hassle-free.
Take a sneak peek at what's cooking in the development pot and what to expect from us going forward.

05:00 PM - 05:15 PM

Agenda icon

Q & A session.

Note: Agenda is subject to change

Where we'll be

InterContinental Muscat

Al Kharjiya Street, Al Shati Area

Muscat 114, Oman

A 14-minute walk from the Royal Opera House Muscat, this upscale hotel is also a minute walk from the beach and 12 km from the Sultan Qaboos Grand Mosque. Please book through this link.

Contact us

Zoho Corporation

ManageEngine,

4141 Hacienda Drive

Pleasanton, CA 94588, USA

Phone: +1-408-916-9191 | Ext: 1409

Email : me-pp@manageengine.com

Muscat, Sultanate of Oman