See you again next year!
Note: Agenda is subject to change.
Santhosh Mahiban has over eight years of experience in ITSM. He specializes in worldwide service desk implementation and consulting, where he strategizes and oversees the complete implementation life cycle in various environments. He also takes part in ManageEngine's user conferences, tradeshows, and conducts training workshops.
Santhosh is currently a member of the product management team for ServiceDesk Plus and is responsible for expanding the product, as well as solving any new problems and potential setbacks IT admins may face.
Glenard O'Moore has over six years of experience in ITSM consulting and over 30 years of experience in business management. He recently returned from a two-and-a-half year engagement with the Government of the Republic of Namibia as an IT consultant. He has a passion for ensuring that ICT within public services is equipped with the perquisite knowledge, capacity, and resources to achieve effective governance, compliance, and management and reporting, namely; benefits realization, resource optimization, and risk optimization.
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