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Web-based, enterprise help desk software for IT and business teams, with integrated asset and project management built on an ITIL framework.Learn more
An easy-to-use Windows Active Directory management and reporting solution that helps AD administrators and help desk technicians with their day-to-day activities.Learn more
Integrated desktop and mobile device management software that helps with managing servers, laptops, desktops, smartphones, and tablets all from a central location.Learn more
ITSM Evangelist, ManageEngine
Whether it’s happening at a support ‘pitstop’ or far away in your network operations centre, incident management is the mainstay of support operations. While the ultimate goal of incident management is service restoration, the means and mechanisms to get there can vastly vary between the different IT functions in an organisation. With practical use cases and scenarios, this session takes a look at how incident management can take many forms and flavours and how to manage the growing diversity of service management processes in any organisation
Director of Marketing, ManageEngine (Zoho Corp)
Digital Transformation (DX) has been talked about a while now and where do our service desks stand in harnessing the benefits of this disruption? This session is a primer on how service desks across the enterprise can evaluate their digital strengths and weaknesses based on seven key parameters and see how they stack up on their digital capability. We take a look at what a digital strategy means for service desks and what it takes to build your ‘digital quotient’ to meet the DX challenge.
London, W14 8UX