7:30am - 8:20am
Registration & conference breakfast
8:20am - 8:50am
Welcome note
8:50am - 9:10am
The role of IT in the era of digital transformationShailesh Kumar Davey, Vice President and Co-founder, Zoho Corp.
9:10am - 9:55am
Riding the digital transformation wave with ManageEngineRajesh Ganesan, Vice President of Product Management
9:55am - 10:15am
Transforming Business Operations with Intelligent IT PlatformsAmit Srivastava, AVP & Global Head - Practices, Solutions & NextGen Cloud Services, Birlasoft
10:15am - 10:30am
Networking break
10:30am - 12:15pm
IT Operations Management
OpManager
Demystifying your complex network infrastructure
Discovery and classification
- Understanding network infrastructure
- Device discovery and its methods
- Virtualization and Storage Discovery
- Important steps to simplify the discovery
Monitoring Server and Network performance
- Monitoring device/interface availability.
- Monitoring server performance - storage, processes, services,eventlogs,scripts, etc.
- Monitoirng Virtual server and storage performance.
- Monitoring network performance - devices, bandwidth, hardware.
- IP SLA monitoring.
Fault management, IT Automation and Maps
- Effective fault monitoring with threshold-based alarms and notifications.
- Events - VMware, Syslogs, SNMP traps.
- Using IT Workflows to remediate problems.
- Business views, Dashboards, Widgets & NOC Views.
- Integration and Roadmap
Discovery and classification
Learn the best methods for quick discovery
- Understanding network infrastructure
- Device discovery and its methods
- Virtualization and Storage Discovery
- Important steps to simplify the discovery
Monitoring Server and Network performance
Get to know the complete set of monitoring options for your organization
- Monitoring device/interface availability.
- Monitoring server performance - storage, processes, services,eventlogs,scripts, etc.
- Monitoirng Virtual server and storage performance.
- Monitoring network performance - devices, bandwidth, hardware.
- IP SLA monitoring.
Fault management, IT Automation and Maps
Arrest major faults by proactive monitoring and effective fault management
- Effective fault monitoring with threshold-based alarms and notifications.
- Events - VMware, Syslogs, SNMP traps.
- Using IT Workflows to remediate problems.
- Business views, Dashboards, Widgets & NOC Views.
- Integration and Roadmap
Identity and Access Management
ADManager Plus
Managing Hybrid Active Directory environments from a security standpoint
- How to simplify user provisioning for on-prem and in the cloud.
- Which reports and settings can help you manage licenses.
- How password management can be setup to reduce help desk calls.
- What is available to help you improve storage allocation and performance.
ServiceDesk Plus - Active Directory products integration
- Enabling your help desk to manage Active Directory users.
- Improving help desk efficiency with end user self-service.
IT Service Management
ServiceDesk Plus
Transforming your service desk into a powerhouse of efficiency - Part 1
- Service Request Management
- Incident Management
IT Security
Password Manager Pro
Privileged Accounts - Great power and the Greater responsibility
Discover the strategies of identifying and managing privileged accounts to counter insider threats with ManageEngine's privileged account governance solution.
- Learn about the techniques of identifying privileged accounts that are scattered across your IT Infrastructure and how to manage them effectively.
- Best practices on managing Windows service accounts and eliminating hard-coded credentials.
- Learn how the real-time monitoring and reporting functions can help organizations prepare for and meet regulatory audits around privileged account usage.
Key Manager Plus
Gain complete visibility of SSL and SSH environments.
Fortifying your environment by managing the end-to-end lifecycle of SSL Certificates and SSH Keys.
- Learn how to set up a central system to manage the entire life cycle of SSL certificates including discovery, certificate signing process, deployment, and expiration.
- See the native integration with third party CA's such as GoDaddy, Verisign, Let's Encrypt and how to perform all certificate management tasks from within Key Manager Plus.
- Take control of the SSH key sprawl by learning how to set up a central repository to manage the complete life cycle of SSH keys including discovery, user mapping, deployment, and periodic rotation.
PAM360
Beyond conventional Privileged Access Management.
Find out how you can increase the efficiency of your PAM solution by leveraging contextual integrations and how to gain intelligent threat insights with ManageEngine's unified PAM solution.
- Learn how User behavior analytics and Context-aware event correlations are a must for bolstering privileged access governance.
- Enhancing enterprise security with just-in-time privilege elevation and least privilege principles.
- Limiting attack surface with DevOps integration and pipeline security.
- Securing application credentials with A-to-A and A-to-DB integration.
- Extending privileged access management capabilities to SaaS/IaaS platforms.
12:15pm - 1:15pm
Lunch and networking
1:15pm - 3pm
IT Operations Management
Applications Manager
How IT Ops teams can resolve application performance issues in complex business infrastructures.
- Identifying the performance problems.
- Fault management with Root Cause Analysis (RCA).
- Business service management and application interdependencies.
- Application analytics, Dashboards and user management.
How DevOps can use Applications Manager to optimize application performance.
- Leveraging synthetic transactions to capture end user interactions.
- Monitoring the complete end user journey, from log in to log off.
- Rest APIs, SOAP, and SSL certificates.
- Troubleshooting common application performance issues such as CPU spikes and memory leaks.
- Debugging transaction performance problems (including slow database calls).
How IT Ops teams can resolve application performance issues in complex business infrastructures.
- Identifying the performance problems.
- Fault management with Root Cause Analysis (RCA).
- Business service management and application interdependencies.
- Application analytics, Dashboards and user management.
How DevOps can use Applications Manager to optimize application performance.
- Leveraging synthetic transactions to capture end user interactions.
- Monitoring the complete end user journey, from log in to log off.
- Rest APIs, SOAP, and SSL certificates.
- Troubleshooting common application performance issues such as CPU spikes and memory leaks.
- Debugging transaction performance problems (including slow database calls).
Identity and Access Management
ADSelfService Plus
Prioritize password security to manage your hybrid identities better.
- The true state of our passwords and where they are weak.
- How attackers break into passwords and hashes.
- What can be done to increase password security.
- Where MFA can be used to increase identify management security.
O365 Manager Plus
Gain real insights into Office 365.
- Office 365 auditing and compliance management.
- Office 365 management and help desk delegation made easy.
- Password expiry notifier to alert users about their password status.
- One-stop shop for Azure AD, Exchange Online, OneDrive & Skype for Business, Sway, Microsoft Teams, and more.
Exchange Reporter Plus
Hybrid exchange monitoring made simple.
- Monitor the essential components of your Exchange server - in real time.
- Monitor database availability group, replication health & database copy status.
- Report and audit on hybrid exchange activities(Onpremise, O365,Exchange online).
- Monitor Azure AD, Exchange Online, OneDrive & Skype for Business, Sway, Microsoft Teams, and more
IT Service Management
ServiceDesk Plus
Transforming your service desk into a powerhouse of efficiency - Part 2
- Request Life Cycle
- Major Incident Management
IT Security
DataSecurity Plus
Your data is leaking. - know, protect, and prevent it from happening.
- Data discovery.
- Real-time auditing for Windows file servers.
- Detecting and mitigating ransomware.
- Latest features and road map for DataSecurity Plus.
3pm - 3:15pm
Networking break
3:15pm - 5pm
IT Operations Management
Netflow Analyzer
Bandwidth management made easy
- Getting visibility into bandwidth consumption
- Identify top bandwidth consumers
- Prioritize bandwidth for business critical apps via traffic shaping
- Solve bandwidth issues with NetFlow Analyzer
Network Configuration Manager
How to track network configuration changes, trigger backups and audit compliance?
- Configuration backups and upload
- Disaster recovery
- Realtime change detection
- CLI configlets
- Compliance
Firewall Analyzer
Firewall log and network security management
- Managing internal and external threats
- Identifying security loop holes
- Achieving compliance
- Rule management
Identity and Access Management
RecoveryManager Plus
Enterprise backup and restore strategy: best practices.
- Which objects RecoveryManager Plus can recover and restore.
- What level of detail you can recover user objects from changes.
- How to see historical group changes and restore to any point in time.
- The power that RecoveryManager Plus has over recovering from GPO changes.
AD360
Simplify identity management, govern accesses, and empower users
- Tips to simplify Active Directory management.
- Auditing On-prem and Azure AD to identify possible IOCs.
- Tips for effective self-service password management, Prevent attacks by implementing Multi factor authentication and put password woes to rest.
- Hybrid Exchange Monitoring , Reporting & Auditing made easy..
IT Service Management
ServiceDesk Plus
Making sense of IT change management: Models, tips, and techniques.
IT Security
Endpoint security
Approaching endpoint security in the current threat landscape
- Understanding why a multi-layered approach is the way forward for IT security in 2020.
Endpoint security
Prophecies on insider and outsider threats
- Formulate strategies to effectively protect endpoints in your enterprise from both insider and outsider threats.
Endpoint security
Known and unknown vulnerabilities
- Understand how to protect your endpoints from vulnerabilities proactively - be it known or unknown.
Endpoint security
Inheriting top 5 CIS security controls
- Understanding CIS security controls and applying it to attain compliance.
5pm - 7pm
ManageEngine conference bash
7:30am - 8:20am
Registration & conference breakfast
8:20am - 9:30am
Keynote sessions
9:30am - 9:45am
Talk to the experts: Q&A with ManageEngine product management team
9:45am - 10am
Networking break
10am - 12pm
*Exclusive Site24x7 product sessions will be held from 10:00am to 12:00pm.
- Full stack monitoring solution for your multi cloud and hybrid cloud applications.
- Surprised with your AWS Bills ? No more. Visualize and Optimize with better control with Site24x7 CloudSpend.
- Transparently communicate incidents and reduce call to your helpdesk with Site24x7 StatusPage.
Endpoint Management
Endpoint management solutions
Transition to unified management and security
- Learn how to manage multiple device types across multiple platforms with unified management.
Endpoint management solutions
Keeping vulnerabilities at bay using patch management
- Understand how to protect your endpoints from vulnerabilities proactively - be it known or unknown.
- Add-on(s) for unified security.
Endpoint management solutions
Application Control for modern & traditional software distribution
- Silent, unattended and interactive software installation/removal.
- Prohibit or allow an application in endpoints.
- Privileged access for an application.
Endpoint management solutions
New endpoints, newer management challenges
- Leveraging modern management capabilities to keep your Windows 10 and Mac management on point.
IT Service Management
ServiceDesk Plus
Building an enterprise-grade ITAM system
ADSolutions integration
Empower your service desk with user management capabilities
- Manage Active Directory user accounts from ServiceDesk Plus
- Tie Active Directory operations to ITSM processes
- Keep your Active Directory clean, secure, and optimized
IT Security
ADAudit Plus
Understanding the indicators of compromise via security log events.
Crucial events that will help you flag suspicious activities in the following categories:
- Logon auditing.
- Policy Change.
- User Account Management.
- Security Group Management.
12pm - 1pm
Lunch and networking
1pm - 2:45pm
Endpoint Management
Endpoint management solutions
Comprehensive mobile device management
- Manage the entire life-cycle of the device - from on-boarding to retirement across all major platforms.
Endpoint management solutions
Easing endpoint management
- Managing inventory and remotely troubleshooting devices - do it all hassle-free.
IT Service Management
Analytics Plus
Save big with advanced analytics for asset management.
In this session, you will learn:
- How to investigate areas where your IT budget is being spent.
- Tips to cut down IT spend at different stages of an asset life-cycle.
- How to maximize ROI on IT asset purchases.
ServiceDesk Plus
Extensions, API, integrations, and more.
- Building integrations to complement ServiceDesk Plus capabilities.
- Extending ServiceDesk Plus capabilities with custom scripts.
IT Security
Advanced security monitoring
AI, threat intelligence and the cloud
2:45pm - 3pm
Networking break
3pm - 4:30pm
Endpoint Management
Endpoint management solutions
Handling OS Deployment
- Learn how to do Bare-metal provisioning.
- Ease the process of Window 7 to 10 Upgrade.
Endpoint management solutions
Better together: Leveraging UEM capabilities
- Learn how to better utilize UEM features by integrating it with other applications.
- Understanding security controls and applying it to attain compliance.
Endpoint management solutions
Architected to ease your management woes
- Understanding Architecture of UEM.
- Managing devices outside the network.
- Built-in Diagnostic tool.
IT Service Management
ServiceDesk Plus
Expert tips and tricks for getting the most out of ServiceDesk Plus.
ServiceDesk Plus Roadmap
A walk through of what is cooking - short, medium and long term roadmap of ServiceDesk Plus
IT Security
Log360
Cyber security cookbook: The need for a SIEM to ensure end - end security.
- Dealing with attacks: Auditing, compliance, and continuous monitoring are critical.
- Setting up critical security alerts to detect potential threats in your network through Log360.
- Understanding the modules within Log360.
4:30pm - 5:45pm
Certification and wrap up.