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Weave a seamless service
management fabric using
Enterprise Service Management

15 April, 2021

Presented by


Prem Maheswaran

ITSM evangelist at ManageEngine

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Why attend this webinar?

Integrating two applications raises a lot of challenges; think about integrating multiple departments to deliver a service! Bringing together IT and non-IT teams to deliver a complex service request, like onboarding a new employee, can be a nightmare for any organization. But failing to do so will affect the day-one experience of new employees and might even affect employee retention.

Enterprise Service Management in ManageEngine ServiceDesk Plus is a tried and tested feature that enables multiple teams to use a single application to run their service desks and to perform interoperation between departments to orchestrate complex work orders.

Topics covered

  • Building a unified Enterprise Service Management portal
  • Bringing in non-IT departments as instances in ServiceDesk Plus
  • The architecture of Enterprise Service Management in ServiceDesk Plus
  • How to onboard a new employee using Enterprise Service Management

Speaker details


Prem Maheswaran

ITSM evangelist at ManageEngine

Prem has over 10 years of experience in support and user education. As a product expert, he has helped implement ITSM solutions for many customers around the world. He currently partners with product management and support teams to help customers maximize their ITSM investments.

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