Help Desk Management

Solutions for managing your IT help desk, customer support, and IT asset lifecycle

ServiceDesk Plus

ITIL-Ready Help Desk

ServiceDesk Plus

  • Web-based, IT help desk software with integrated asset and project management built on an ITIL framework
  • Used by more than 120,000 companies
  • Available in 29 different languages
  • Listed in Gartner Magic Quadrant for ITSSM Tools 2014
ServiceDesk Plus MSP

Complete Help Desk for Managed Serviced Providers

ServiceDesk Plus MSP

  • Web-based, ITIL-ready, IT help desk software with integrated asset management built specifically for MSPs
  • Bill each client effectively and accurately
  • Rebrand each account separately
SupportCenter Plus

Customer Support and Help Desk Management

SupportCenter Plus

  • Web-based customer support software
  • Manage customer tickets, account, and contact information
  • Track and manage customer emails as trouble tickets with a robust email management system
  • Manage multiple service contracts and related support plans to service customers on time and bill accordingly
ServiceDesk Plus MSP

Asset Lifecycle Management


  • Discover and monitor all your IT assets (hardware and software) from one place
  • Make informed decisions on planning and purchases
  • Know the total cost of ownership of an asset
  • Ensure software licence compliance
  • Manage the complete IT asset lifecycle
  • Maximize benefits from assets
Zoho Assist

Support remote customers instantly

Zoho Assist

  • No prior installation required to start a remote session. Supports multiple monitors.
  • On-demand remote support sessions both inside and outside LAN.
  • Transfer files, reboot and reconnect (both normal and safe mode) and UAC compatible.
  • Web-based solution to support remote customers with unique session ID.
  • Firewall-friendly, data transmission secured with SSL and 128-bit AES protocol.

Customer Stories

  • Very happy with the Product. Saved a lot of time. Very easy to use and User Friendly compared to BMC, CA and IBM. It didn't take much time to implement.

    - Shaheed Abdul Cader, Al-Rabie Saudi Foods Co Ltd

  • Ease of use, quick implementation, UI is very different as any other toolsets of Big 4, very well bundled toolset and no additional modules/addons

    -Nitin Siddamsetty, SmartWorld

  • ServiceDesk Plus is an ITIL wizard, makes ITIL easy.It's affordable, fast and flexible, covers every aspect of helpdesk what our businesses need.

    -Aaron Bockelie, Warner Bros Games