Webinar: How to organize your service desk to deliver quality services

Speaker: Ms. Rania Al-Maghraby
Date: Monday, August 31, 2015
Time: 11:00 AM | UAE, Oman
10:00 AM | Saudi Arabia, Kuwait, Bahrain, Qatar
09:00 AM | Egypt

Duration: 60 Minutes

This webinar will discuss how a service desk improves service delivery for customers and end users of an IT services organization. You will learn about the organization structures and roles of a service desk and how they contribute to IT service management (ITSM). The webinar will also highlight the importance of a service desk during your customer interactions. The presentation will be in English.

Webinar Agenda:

  • The service desk function
  • Organizational structures
  • Roles and responsibilities
  • Involvement of ITSM processes
  • Customer relationship management

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About Ms. Rania Al-Maghraby, OPM3, PMP, ITIL, TOGAF, MSc.

Ms. Rania Al-Maghraby is an independent management consultant from Egypt. Rania is the owner and general manager of the OneWayForward Inc., a sole proprietary management consultation firm based in Egypt. She is the founder of the EAITSM Inc. NPO (itSMF Egypt chapter 2008 - 2014). Over the years, Rania has served as a member in a number of committees and professional organizations including PMI, DMTF, itSMF, IPMA, The Open Group, the Association of Enterprise Architects (AEA), and the Egyptian Organization for Standardization (EOS).

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