# Perbandingan Edisi Temukan solusi help desk yang tepat untuk organisasi Anda. Menampilkan untuk on-premises, [lihat untuk cloud](https://www.manageengine.com/products/service-desk/cloud/online-helpdesk-comparison.html) ## Perbandingan Fitur | Fitur | Standard Edition (software IT help desk) | Professional Edition (help desk + asset management) | Enterprise Edition (help desk + change + asset + project) | |---|---|---|---| | Help Desk | ✓ | ✓ | ✓ | | Dashboard Manajer | ✓ | ✓ | ✓ | | Konversi email ke ticket secara otomatis | ✓ | ✓ | ✓ | | Integrasi Active Directory | ✓ | ✓ | ✓ | | Integrasi LDAP | ✓ | ✓ | ✓ | | Impor dari file CSV | ✓ | ✓ | ✓ | | Survei Pengguna | ✓ | ✓ | ✓ | | Riwayat Request Lengkap | ✓ | ✓ | ✓ | | Dukungan Multi-site | ✓ | ✓ | ✓ | | Scheduler | ✓ | ✓ | ✓ | | WebRemote | | ✓ | ✓ | | Remote control menggunakan unified agent | | Add-on | Add-on | | Laporan IT Help Desk | ✓ | ✓ | ✓ | | - Laporan siap pakai | ✓ | ✓ | ✓ | | - Laporan yang dapat dikustomisasi | ✓ | ✓ | ✓ | | - Query Builder | ✓ | ✓ | ✓ | | - Laporan terjadwal | ✓ | ✓ | ✓ | | - Ekspor sebagai CSV, XLS & PDF | ✓ | ✓ | ✓ | | Dispatch otomatis | ✓ | ✓ | ✓ | | Manajemen SLA | ✓ | ✓ | ✓ | | Priority Matrix | ✓ | ✓ | ✓ | | Load Balancing | ✓ | ✓ | ✓ | | Auto discovery perangkat | | ✓ | ✓ | | Scanning berbasis agent | | ✓ | ✓ | | Asset scan terdistribusi | | ✓ | ✓ | | Notifikasi untuk teknisi | ✓ | ✓ | ✓ | | Hari libur / jam operasional | ✓ | ✓ | ✓ | | Knowledge Base | ✓ | ✓ | ✓ | | Portal Self-service | ✓ | ✓ | ✓ | | Integrasi API | ✓ | ✓ | ✓ | | Asset Management | | ✓ | ✓ | | IT Project Management | Add-on | Add-on | ✓ | | Manajemen pembelian | | ✓ | ✓ | | Kontrak | | ✓ | ✓ | | CMDB | | Add-on | ✓ | | Service Catalog - Persetujuan service request | Add-on | Add-on | ✓ | | Incident Management | ✓ | ✓ | ✓ | | Template formulir request kustom | ✓ | ✓ | ✓ | | Problem Management - Workflow Problem Management (Analisis problem, Workaround & solusi, Asosiasi incident & problem); Aturan penutupan problem opsional; Dukungan teks bebas dan lampiran untuk pencatatan problem; Laporan problem yang komprehensif | Add-on | Add-on | ✓ | | Change Management - Mendukung berbagai jenis change (Standard Change, Minor Change, Major Change, Significant Change); Change Approval Board; Laporan approved change untuk penjadwalan; Forward Schedule of Changes; Kalender change untuk penjadwalan yang lebih mudah; Riwayat change | Add-on | Add-on | ✓ | | Release Management - Membuat template, peran, dan status release kustom; Membangun workflow release pada canvas drag-and-drop; Mengonfigurasi stage, status, dan transisi untuk setiap workflow; Membuat impact plan, rollout plan, backout plan, dan checklist implementasi; Melakukan pelatihan dan review pascadeployment; Mengumumkan planned downtime langsung dari modul release | Add-on | Add-on | ✓ | | Modul kustom | | | ✓ | | Integrasi computer telephony | Add-on | Add-on | ✓ | | Tool reset password | Add-on | Add-on | Add-on | | Failover service | Add-on | Add-on | Add-on | | **Dukungan sistem operasi - Windows** | ✓ | ✓ | ✓ | | **Dukungan sistem operasi - Linux** | ✓ | ✓ | ✓ | | **Dukungan database - Postgre SQL** | ✓ | ✓ | ✓ | | **Dukungan database - MS SQL** | ✓ | ✓ | ✓ | | Gratis hingga | 5 teknisi | NA | NA | | **Versi berbayar mulai dari** | **US$ 1,195 per tahun** (10 teknisi) | **US$ 495 per tahun** (2 teknisi & 250 node) | **US$ 1,195 per tahun** (2 teknisi & 250 node) | ## Paket & harga Temukan pilihan yang paling sesuai untuk help desk Anda ### Cloud #### Standard Software IT help desk Mulai dari **$10/teknisi/bulan** Fitur: - [Incident management](https://www.manageengine.com/products/service-desk/itil-incident-management/) - [Portal self-service](https://www.manageengine.com/id/service-desk/self-service/it-helpdesk-self-service-portal.html) - [Knowledge base](https://www.manageengine.com/products/service-desk/self-service/it-knowledge-base-software.html) - [Dukungan multi-site](https://www.manageengine.com/products/service-desk/customizations/multi-site-location-support.html) - [Manajemen SLA](https://www.manageengine.com/products/service-desk/automation/sla-management.html) - [Laporan help desk](https://www.manageengine.com/products/service-desk/reports/help-desk-reports.html) #### Professional Help desk + asset Mulai dari **$21/teknisi/bulan** Fitur: - [Help desk management](https://www.manageengine.com/products/service-desk/help-desk-software/help-desk-management.html) - [IT asset discovery](https://www.manageengine.com/id/service-desk/it-asset-management/it-asset-discovery-software.html) - [Software asset management](https://www.manageengine.com/id/service-desk/it-asset-management/software-asset-management.html) - [Laporan inventaris asset](https://www.manageengine.com/products/service-desk/reports/asset-inventory-reports.html) - [Manajemen pembelian & kontrak](https://www.manageengine.com/id/service-desk/it-asset-management/purchase-order-software.html) #### Enterprise Help desk + change + asset + project Mulai dari **$50/teknisi/bulan** Fitur: - [Incident management](https://www.manageengine.com/products/service-desk/itil-incident-management/) - [Problem management](https://www.manageengine.com/products/service-desk/itil/it-problem-management-software.html) - [Change management](https://www.manageengine.com/products/service-desk/itil-change-management/change-management-software.html) - [Release management](https://www.manageengine.com/products/service-desk/itil-release-management/it-release-management-software.html) - [IT project management](https://www.manageengine.com/products/service-desk/itil/it-project-management-tracking-software.html) - [Service catalog](https://www.manageengine.com/products/service-desk/itil/itil-service-catalog-software.html) - [Asset management](https://www.manageengine.com/products/service-desk/it-asset-management/inventory-management-software.html) - [CMDB](https://www.manageengine.com/products/service-desk/itil/itil-cmdb-software.html) ### On-premises Hanya langganan tahunan yang tersedia untuk deployment on-premises. #### Standard Software IT help desk Mulai dari **$120/teknisi/bulan** Fitur: - [Incident management](https://www.manageengine.com/products/service-desk/itil-incident-management/) - [Portal self-service](https://www.manageengine.com/id/service-desk/self-service/it-helpdesk-self-service-portal.html) - [Knowledge base](https://www.manageengine.com/products/service-desk/self-service/it-knowledge-base-software.html) - [Dukungan multi-site](https://www.manageengine.com/products/service-desk/customizations/multi-site-location-support.html) - [Manajemen SLA](https://www.manageengine.com/products/service-desk/automation/sla-management.html) - [Laporan help desk](https://www.manageengine.com/products/service-desk/reports/help-desk-reports.html) #### Professional Help desk + asset management Mulai dari **$248/teknisi/bulan** Fitur: - [Help desk management](https://www.manageengine.com/products/service-desk/help-desk-software/help-desk-management.html) - [IT asset discovery](https://www.manageengine.com/id/service-desk/it-asset-management/it-asset-discovery-software.html) - [Software asset management](https://www.manageengine.com/id/service-desk/it-asset-management/software-asset-management.html) - [Laporan inventaris asset](https://www.manageengine.com/products/service-desk/reports/asset-inventory-reports.html) - [Manajemen pembelian & kontrak](https://www.manageengine.com/id/service-desk/it-asset-management/purchase-order-software.html) #### Enterprise Help desk + IT asset + project Mulai dari **$598/teknisi/bulan** Fitur: - [Incident management](https://www.manageengine.com/products/service-desk/itil-incident-management/) - [Problem management](https://www.manageengine.com/products/service-desk/itil/it-problem-management-software.html) - [Change management](https://www.manageengine.com/products/service-desk/itil-change-management/change-management-software.html) - [IT project management](https://www.manageengine.com/products/service-desk/itil/it-project-management-tracking-software.html) - [Service catalog](https://www.manageengine.com/products/service-desk/itil/itil-service-catalog-software.html) - [Asset management](https://www.manageengine.com/products/service-desk/it-asset-management/inventory-management-software.html) - [CMDB](https://www.manageengine.com/products/service-desk/itil/itil-cmdb-software.html)