Lend a hand to your IT admins by entrusting everyday tasks to technicians.
81% of system administrators agree that they are shouldering many responsibilities with minimal assistance.*
The ideal ratio of employees to help desk technicians, as suggested by Gartner is 70:1.†
Almost 60% of IT administrators feel burned out and believe they are not adequately compensated.‡
Identity360 assists you in achieving delegation of routine management tasks with ease.
Identity360 assists offloading management tasks and common IT issues to non-administrative users, which helps reduce their workload and increase their productivity. These users will be delegated a specific help desk role to manage multiple directories and applications that are assigned to them. From a centralized console, the delegated roles for these technicians can be enabled or disabled, and their delegated roles, directories, and applications can be modified.
Identity360 provides predefined technician roles like Super Admin, Admin, and Operator. Technicians will be granted access to perform management tasks that are tailored to their designated roles, including user and group administration, orchestration management, report generation, application assignment to users, and security functions like MFA and SSO.
Here is how delegation works if you want, for example, to assign permissions to non-administrative users to generate reports,
By delegating management tasks to technicians, the workload for IT admins can be decreased, mitigating burnout, and boosting job satisfaction.
Technicians will address user requests and resolve issues swiftly, leading to reduced response time and improved efficiency compared to administrators.
IT admins can focus on high-priority concerns like fortifying security and improving IT infrastructure, while the technicians handle routine activities.
Handling day-to-day tasks demands more workforce, and since higher compensation is needed for IT admins, delegating these responsibilities to other technicians can be a cost-effective solution.
Delegation ensures that the right people are handling the right tasks at the right time, which promotes better utilization of IT resources.
Delegating management activities to a specialized team of technicians in your organization ensures enhanced user experience as issues are promptly resolved, enabling employees to remain productive. IT admins won't have to worry about delays in resolving critical issues as they can allocate time to address them without being burdened by lower-priority tasks. This promotes streamlined IT management and risk mitigation. Having help desk technicians adhere to standardized procedures to handle common IT issues ensures consistency in issue resolution.
Help desk delegation is the process of assigning specific IT tasks and responsibilities to non-admin users to assist in handling routine IT management activities. Delegating tasks to help desk technicians helps optimize the management of IT resources and increase the productivity of IT admins.
Help desk technicians are non-administrative users who are authorized to carry out the tasks delegated by the IT admin. These technicians aid users to resolve IT issues, provide solutions to common technical challenges, and manage administrative duties to reduce the IT admin's workload.
Identity360 provides established roles like Super Admin, Admin, and Operator. You can select any of these roles based on the tasks and responsibilities you need to delegate to the technicians.
Identity360 enables technicians to handle a range of tasks which are aligned with their delegated roles, such as user and group management, orchestration, application assignment and access management, report generation, license management, and security functions like MFA, SSO and password reset.
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Sources: *Vibrant Technologies; †Gartner; ‡Netwrix