Ireland's Dairygold Co-operative Society delivers ironclad identity security to its employees with ADSelfService Plus

Business challenges

• Need for Multi-Factor Authentication (MFA): Dairygold required a robust MFA solution to secure user logins across all Windows devices, laptops, and servers. Delivering authentication flexibility to employees based on device type was a key requirement for the organization.

The problem

Before implementing ADSelfService Plus, Dairygold's IT team found it challenging to maintain security while minimizing disruptions to user workflows. Martin Cunningham, Support Engineer at Dairygold, explained, "We primarily needed the ability to implement MFA for users at logon." The organization sought a solution that could seamlessly integrate with its existing authentication framework while improving user experience and operational efficiency.

The solution

After evaluating various solutions, Dairygold implemented ADSelfService Plus, ManageEngine's identity security solution, which quickly proved to be the ideal fit for their authentication and password management needs. The solution enabled Dairygold to roll out MFA across all Windows devices, laptops, and servers, ensuring secure access while allowing different authentication policies based on user roles and devices.

Another significant improvement was the self-service password reset and account unlock functionality, which drastically reduced the number of support tickets related to login issues.

With users now able to reset passwords and unlock accounts independently, IT resources could be reallocated to more strategic tasks.

While Dairygold's password policy remained unchanged, ADSelfService Plus enhanced the end-user experience by clearly indicating password requirements during password changes. This visibility helped employees meet security requirements effortlessly, reducing failed attempts and login frustrations.

Cunningham also praised ManageEngine's support team, which played a crucial role in ensuring a smooth implementation.

About ADSelfService Plus

ADSelfService Plus is an identity security solution to ensure secure and seamless access to enterprise resources and establish a Zero Trust environment. With capabilities such as adaptive multi-factor authentication, single sign-on, self-service password management, a password policy enhancer, remote work enablement and workforce self-service, ADSelfService Plus provides your employees with secure, simple access to the resources they need. ADSelfService Plus helps keep identity-based threats out, fast-tracks application onboarding, improves password security, reduces help desk tickets and empowers remote workforces. For more information about ADSelfService Plus, visit https://www.manageengine.com/products/self-service-password/.