ADSelfService Plus restores work-life balance and IT efficiency for Davis Express

Business challenges

• After-hours Support Burden: Davis Express' understaffed IT administrative team was inundated with after-hours support calls—particularly for password-related issues—disrupting work-life balance.
• Password management gaps: Davis Express faced difficulties enforcing password policies while maintaining user-friendliness. The organization was also looking to simplify and accelerate the resolution to account unlocks, as it plays an integral part in maintaining end-user productivity and security posture.

The problem

Davis Express grappled with myriad challenges stemming from inadequate password management systems.

With Davis Express' IT desk flooded with password reset calls, Hansen sought after a solution that would enable him to scale up and streamline the process. This necessity prompted Hansen to deploy ADSelfService Plus, ManageEngine's Active Directory (AD) password reset and identity security offering.

The solution

Dubbing ADSelfService Plus as an "ingenious solution," Hansen witnessed a visible reduction of after-hours support demands after deploying the solution. ADSelfService Plus' self-service password reset function empowered end users to resolve their own issues swiftly, and its intuitive functioning ensured that end users can perform critical actions without the need for an external intervention.

With password unlocks becoming decentralized, Davis Express also leverages the tool to enforce organizational password policies to its end users. When inquired about the technical support received during his nine-year journey of using ManageEngine's solutions.

With ADSelfService Plus playing a crucial role in improving the workflow of Davis Express' IT administration, this change was reflected in Hansen's satisfaction score: a perfect ten out of ten.

About ADSelfService Plus

ADSelfService Plus is an identity security solution to ensure secure and seamless access to enterprise resources and establish a Zero Trust environment. With capabilities such as adaptive multi-factor authentication, single sign-on, self-service password management, a password policy enhancer, remote work enablement and workforce self-service, ADSelfService Plus provides your employees with secure, simple access to the resources they need. ADSelfService Plus helps keep identity-based threats out, fast-tracks application onboarding, improves password security, reduces help desk tickets and empowers remote workforces. For more information about ADSelfService Plus, visit https://www.manageengine.com/products/self-service-password/.