Hocking Athens Perry County Community Action reduces administrative burden with ADManager Plus

Business challenges

• Delegation of administrative work: HAPCAP’s IT team faced challenges in managing constant administrative tasks that comes with the frequent staff changes within their organization. The administrative teams were unable to offload the increasing workload to other members of the organization, causing potential burnout.

The problem

HAPCAP’s IT team struggled with balancing security and efficiency when handling frequent staff changes.

Before implementing ADManager Plus, their IT ecosystem lacked the necessary provisions to delegate administrative tasks to non-admin staff.

Additionally, common tasks like password resets consumed significant IT resources, and there was no efficient way to automate user creation while integrating email accounts. The IT team needed a solution that could enable secure delegation, automate reports, and streamline AD processes without compromising security.

The solution

HAPCAP implemented ManageEngine ADManager Plus, which significantly improved AD delegation, automation, and reporting. ADManager Plus' role-based delegation capabilities, allowed the IT administrative team at HAPCAP to delegate their tasks (such as password resets, for instance) to non-admin staff, reducing the burden on IT administrators.

Additionally, ADManager Plus' centralized user management also enabled Squires' IT team to create and manage user accounts across their organizational IT environment from a single console.

The expansive reporting capabilities of ADManager Plus provided valuable insights on user accounts and their credentials. HAPCAP set up weekly reports on expiring and expired passwords, as well as automated alerts when users were created, suspended, or deleted. The audit reports also helped IT staff track user management activities, ensuring accountability.

About ADManager Plus

ADManager Plus is an identity governance and administration (IGA) solution that simplifies identity management, ensures security, and improves compliance. With ADManager Plus, manage the user life cycle from provisioning to deprovisioning, run access certification campaigns, orchestrate identity management across enterprise applications, and protect data on your enterprise platforms with regular backups. Use over 200 reports to gain valuable insights into identities and their access rights. Improve the efficiency of your IGA operations with workflows, automations, and role-based access control policies. ADManager Plus' Android and iOS applications help with on-the-go AD and Azure AD management. For more information about ADManager Plus, visit https://www.manageengine.com/products/ad-manager/.