Health Water Bottling Company improves password management and policy enforcement with ADSelfService Plus

About Health Water Bottling Company

Founded in 1973, the Saudi Arabia-based Health Water Bottling Company is known for manufacturing bottled water named Nova Water, its sole and primary product. With their factory located in the Se'ed area, the organization aims to adopt the latest of production technologies, such as the automated bottling process, to manufacture its products.

Company

Health Water Bottling Company

Industry

Healthcare

Location

United States

Employee

1,000+

Business challenges

  • Manual processes: The IT service desk at Health Water Bottling Co. was burdened with a high volume of password reset and account unlock requests, leading to inefficiencies and increased workload for IT staff.

The Problem

Before implementing ManageEngine ADSelfService Plus, Health Water Bottling Co. struggled with inefficiencies in password management. According to Mustafa Arrabi, the IT and Digital director at Health Water Bottling Co., the IT team was evaluating a solution that can automate routine, yet crucial, credential management tasks, such as password resets and account unlocks.

The Solution

Health Water Bottling Co. implemented ADSelfService Plus, ManageEngine's identity security solution, to automate password management and enhance self-service capabilities for users. With ADSelfService Plus' self-service capabilities, the employees at Health Water Bottling Co. are now able to reset their passwords and unlock their accounts independently, eliminating the need for IT intervention.

Besides empowering users to manage their own passwords, ADSelfService Plus also minimized the learning curve for the organization's employees in areas like password policy adoption. ADSelfService Plus' password policy enforcer features allows IT teams to configure and implement NIST-compliant password rules to end-users, thereby helping organizations improve and maintain optimal credential hygiene.

"The adoption of the password policy was flawless. empowering the user to carry on his password resets allows higher and faster adoption of the policy."

Mustafa Arrabi, IT and Digital Director, Health Water Bottling Company

Employees were able to comply with security protocols effortlessly, improving overall IT governance.

"ADSelfService Plus is one of the best solution due to its simplicity and high user adoption. The mobile app of the solution made it easy to use as well."

Mustafa Arrabi, IT and Digital Director, Health Water Bottling Company

"ADSelfService Plus is very stable with well documented implementation instruction. Till now, we did not have any issue to contact support."

Mustafa Arrabi, IT and Digital Director, Health Water Bottling Company

About ADSelfService Plus

ADSelfService Plus is an identity security solution to ensure secure and seamless access to enterprise resources and establish a Zero Trust environment. With capabilities such as adaptive multi-factor authentication, single sign-on, self-service password management, a password policy enhancer, remote work enablement and workforce self-service, ADSelfService Plus provides your employees with secure, simple access to the resources they need. ADSelfService Plus helps keep identity-based threats out, fast-tracks application onboarding, improves password security, reduces help desk tickets and empowers remote workforces. For more information about ADSelfService Plus, visit https://www.manageengine.com/products/self-service-password/.

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