Morgan County R-II School District centralizes user access and password management with ADSelfService Plus

Business challenges

• Password management complexity: The faculty and staff faced difficulties updating their passwords across multiple systems, leading to confusion and increased support requests.
• Password policy enforcement: Existing Microsoft Server password policies did not meet the organization's specific security requirements. The school's IT team faced an overwhelming amount of support requests for password resets.

The problem

Morgan County R-II Schools District struggled with managing password updates across various systems, leading to inefficiencies and confusion among staff. Aaron Whitfield, the Technology Coordinator of the organization also stated that the limitations of Microsoft Server password policies left gaps in security enforcement. The high volume of support requests for password resets further strained the IT department, impeding their ability to address other critical tasks.

The solution

ADSelfService Plus provided Morgan County R-II Schools District with a centralized platform for password management, allowing faculty and staff to update their passwords in one location. This streamlined process reduced the complexity and confusion previously experienced.

The self-service password reset function significantly decreased the number of support requests, with most users independently managing their resets.

The Single Sign-On (SSO) feature seamlessly integrated with the institution's enterprise applications, facilitating smoother access and operations as many software packages transitioned to the cloud. The prompt and knowledgeable support from ManageEngine ensured any issues were swiftly resolved, contributing to a positive overall experience.

About ADSelfService Plus

ADSelfService Plus is an identity security solution to ensure secure and seamless access to enterprise resources and establish a Zero Trust environment. With capabilities such as adaptive multi-factor authentication, single sign-on, self-service password management, a password policy enhancer, remote work enablement and workforce self-service, ADSelfService Plus provides your employees with secure, simple access to the resources they need. ADSelfService Plus helps keep identity-based threats out, fast-tracks application onboarding, improves password security, reduces help desk tickets and empowers remote workforces. For more information about ADSelfService Plus, visit https://www.manageengine.com/products/self-service-password/.