Pine Labs achieves uninterrupted compliance auditing and AD management with AD360

Business challenges

• Rigorous regulatory audits: Pine Labs must produce detailed reports on user creation, permission changes, account disablement, and more for Reserve Bank of India (RBI), SOX, IT general controls (ITGCs), and banking audits.
• The need for enhanced change visibility: The organization requires reliable visibility into Active Directory (AD) events during infrastructure disruptions to trace who changed what and when.
• Achieving secure, seamless IT operations: Due to Pine Labs' large infrastructure and frequent audits, preventing downtime or misconfigurations that could impact compliance or service delivery is vital.

The problem

As a FinTech solutions provider, Pine Labs must maintain compliance with multiple regulations including RBI mandates, SOX requirements, ITGCs, and bank audit requirements. The organization needed evidence logs documenting all AD-related activities such as user creation, account disablement, and permission changes during audits. With responsibility for maintaining a large IT infrastructure, Pine Labs required centralized monitoring of AD activities comprehensively, even during infrastructure downtime.

The solution

Adopting ManageEngine AD360 proved to be highly beneficial for Pine Labs' security posture and compliance management program. AD360’s real-time, granular AD auditing and reporting capabilities delivered instant access to critical logs, showing which user changed what, when, and how. This empowered the IT team to expedite providing evidence during regulatory audits and to track AD security posture proactively, even during infrastructure issues.

Its intuitive interface and deep audit trails have made audit preparation faster, more reliable, and far less manual.

Cherishing his decade-long association with ManageEngine, Kumar noted that his interactions with the support team have always been beneficial.

With AD360 being a critical component of Pine Labs' IT ecosystem, Kumar said ManageEngine's support team ensures that the solution encounters minimal downtime and that technical issues are resolved on a timely basis.

About AD360

ManageEngine AD360 is a unified identity platform that seamlessly connects people, technology, and experiences while giving enterprises full visibility and control over their identity infrastructure. It offers automated life cycle management; secure SSO; adaptive MFA; and risk-based governance, auditing, compliance, and identity analytics—all from a single, intuitive console. With extensive out-of-the-box integrations and support for custom connectors, AD360 easily integrates into existing IT ecosystems to enhance security and streamline identity operations. Trusted by leading enterprises across healthcare, finance, education, and government, AD360 simplifies identity management, fortifies security, and ensures compliance with evolving regulatory standards. For more information, please visit https://www.manageengine.com/active-directory-360/.