Shanghai Fuchuang Industrial Development streamlines user lifecycle management with ADManager Plus

Business challenges

• Manual user lifecycle management: The cumbersome process of manually creating accounts for new hires and managing account terminations and permissions for departing employees negatively affected Fuchuang's IT team, resulting in slow response times and increased workload.
• Permission and access management: Fuchuang was posed with the challenge of integrating all permissions into one streamlined system for business system accounts.

The problem

Before implementing ADManager Plus, Fuchuang faced significant challenges in managing their IT operations, particularly with employee onboarding and offboarding processes.

Each new hire required the manual creation of accounts and allocation of permissions, which involved multiple layers of verification and approval. This not only slowed down the onboarding process but also led to delays in account terminations and permission revocations for departing employees.

Moreover, the lack of a centralized system for managing permissions and access for business system accounts added to the complexity, often resulting in inconsistencies and security risks. These manual processes strained the IT team and hampered overall efficiency, impacting Fuchuang's operational effectiveness. Fuchuang's need to automate user management from a single console led them to ADManager Plus, ManageEngine's identity governance and administration (IGA) solution.

The solution

With the adoption of ADManager Plus, Fuchuang experienced transformative improvements in its IT operations.

The ability to quickly create user accounts in bulk using CSV files and perform batch deprovisioning significantly reduced workload and improved efficiency. As an icing on top, Fuchuang's IT team integrated ADManager Plus with ServiceDesk Plus, ManageEngine's IT service management solution, to implement a structured, ticketing-based delegation and resolution of identity management tasks.

Wang also noted how ADManager Plus' pre-built reports enabled swift identification and resolution of identity-based issues like account lockouts and permission conflicts. Furthermore, the solution's fine-grained access controls helped the IT team enforce delegation policies that enabled specific roles to perform designated operations. Wang underscores how ADManager Plus' comprehensive set of features streamlined the end-to-end management of Fuchuang's AD objects which include users, OUs, and computers to printers, while also highlighting how the tool ability to perform bulk user management actions proved to be beneficial for the service provider's operational effectiveness.

About ADManager Plus

ADManager Plus is an identity governance and administration (IGA) solution that simplifies identity management, ensures security, and improves compliance. With ADManager Plus, manage the user life cycle from provisioning to deprovisioning, run access certification campaigns, orchestrate identity management across enterprise applications, and protect data on your enterprise platforms with regular backups. Use over 200 reports to gain valuable insights into identities and their access rights. Improve the efficiency of your IGA operations with workflows, automations, and role-based access control policies. ADManager Plus' Android and iOS applications help with on-the-go AD and Azure AD management. For more information about ADManager Plus, visit https://www.manageengine.com/products/ad-manager/.