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Business challenges

• Onboarding delays: The IT team at Toyota Financial Services (TFS) were spending copious amounts of time onboarding new employees. The team was looking to make the process efficient and reduce onboarding time.
• Scaling existing process: After acquiring an organization, the IT team at Toyota Financial Services (TFS) were responsible for onboarding employees belonging to the acquisition into their IT environment. This requirement prompted the team to scale their existing onboarding processes, thereby ensuring a seamless transition for the new batch of employees.

The problem

The IT department at TFS was faced by a major challenge—reducing onboarding time.

He added that the time-intensive process didn't have a major impact on his company's operations owing to their reduced churn rate. However, TFS' IT department had to make their user management processes more agile and scalable after the organization acquired an established company.

Post acquisition, TFS' IT team had to onboard more employees, which also included contractual staff. Therefore, Wiseman's team was looking for a solution that helps his team shorten onboarding cycles while also being able to manage JML lifecycles of all its employees, including contractual workers.

The solution

The IT team at TFS deployed ADManager Plus, ManageEngine's identity governance and administration solution, and they were able a massive turnaround in their onboarding processes.

Indicating a 99% reduction in onboarding time for TFS' IT team. ADManager Plus offers repeatable, drag-and-drop orchestration workflows for administrators to create user accounts (and perform user management actions such as provisioning, modification, and deprovisioning) in bulk across on-premises AD, Exchange server, Microsoft 365, Google Workspace environments.

ADManager Plus' role-based delegation capabilities ensured that the helpdesk teams at TFS were able to perform administrative tasks without having the need to elevate their existing privileges.

Wiseman added that ADManager Plus' intuitive user interface and the reduced dependence on code-based processes meant that the margin of errors were low, and remarked.

TFS' team utilized ADManager Plus' canned reports to meet compliance requirements, and are currently working with ManageEngine's support team to integrate the solution with ServiceDesk Plus, ManageEngine's unified service management platform, to further streamline their identity management process. Wiseman felt that his interactions with the technical assistance team have been ''very helpful'' in bringing their requests into fruition.

After experiencing the palpable changes brought by ADManager Plus, particularly in increasing onboarding efficiency, Wiseman has nothing but plaudits for the solution.

About ADManager Plus

ADManager Plus is an identity governance and administration (IGA) solution that simplifies identity management, ensures security, and improves compliance. With ADManager Plus, manage the user life cycle from provisioning to deprovisioning, run access certification campaigns, orchestrate identity management across enterprise applications, and protect data on your enterprise platforms with regular backups. Use over 200 reports to gain valuable insights into identities and their access rights. Improve the efficiency of your IGA operations with workflows, automations, and role-based access control policies. ADManager Plus' Android and iOS applications help with on-the-go AD and Azure AD management. For more information about ADManager Plus, visit https://www.manageengine.com/products/ad-manager/.

About Onboard Pro

OnboardPro is a ManageEngine service that provides solution implementation to clients upon request. This service includes the installation and customized configuration of ManageEngine solutions. It enables clients to seamlessly begin work without worrying about the complexities of product installation, deployment, and use. Every client environment is unique and requires additional support beyond the basic installation and standard features. With custom onboarding, clients have the option to engage a team of product experts to manage the installation, implementation, customization, and training based on their business needs. For more information, visit manageengine.com/onboarding/manageengine-onboardpro-iam-and-siem-professional-service.html.