Help Desk Roles
This section allows you to create custom technician roles to fit your organization's needs.
To create your own technician role,
- Navigate to Delegation tab → Help Desk Roles.
- Click the Create New Role button.
- In the create help desk role page, enter an appropriate name and description for the new role.
- From the list of modules, select the operations that you wish to include in this role.
- Click Save to create the new role.