# Advanced analytics for ServiceDesk Plus MSP (Cloud and On-premises) | Analytics Plus ## Analytics Plus for ServiceDesk Plus MSP Deliver exceptional IT service with more than 300 pre-built reports and over 100 KPIs that help you view important help desk performance metrics and optimize service delivery to increase customer satisfaction. ![Advanced analytics for ServiceDesk Plus MSP](https://www.manageengine.com/analytics-plus/images/sdp-pages/sdp-msp-bannr.svg) ## MSP dashboards ### MSP Dashboard ![MSP Dashboard](https://www.manageengine.com/analytics-plus/images/sdp-pages/sdp-msp-dash1.svg) ### SLA Analysis ![SLA Analysis](https://www.manageengine.com/analytics-plus/images/sdp-pages/sdp-msp-dash2.svg) ### Technician 360 View ![Technician 360 View](https://www.manageengine.com/analytics-plus/images/sdp-pages/sdp-msp-dash3.svg) ## Benefits of Analytics Plus' integration with ServiceDesk Plus MSP ### Keep better track of revenue streams ![Keep better track of revenue streams](https://www.manageengine.com/analytics-plus/images/sdp-pages/sdp-msp-img1.svg) Get a clear picture of your revenue sources. Use analytics to identify the most and least profitable customers, service groups, and services, and make educated decisions on how to minimize loss and increase or diversify revenue. ### Deliver on SLAs to ensure customer satisfaction ![Deliver on SLAs to ensure customer satisfaction](https://www.manageengine.com/analytics-plus/images/sdp-pages/sdp-msp-img2.svg) Correlate service delivery times with customer satisfaction ratings. Build customer profiles by studying customers' request patterns and usage trends, and create resolution models for each account focused on providing timely resolutions. ### Implement continual service improvement ![Implement continual service improvement](https://www.manageengine.com/analytics-plus/images/sdp-pages/sdp-msp-img3.svg) Periodically monitor promised delivery times against actual service delivery times. Use advanced analytics to identify vulnerabilities and take steps to continuously improve service time and quality. ### Trim costs while keeping customers happy ![Trim costs while keeping customers happy](https://www.manageengine.com/analytics-plus/images/sdp-pages/sdp-msp-img4.svg) Review service costs to spot and cut down on ghost projects that are seldom used but consume big IT budgets. Leverage your assets to come up with innovative service offerings that lower operational costs while delivering the best value to customers. ## Supported modules ### Incidents Improve incident responses, and plan to minimize recurring incidents. [Learn more](https://www.manageengine.com/analytics-plus/analytics-for-servicedesk-plus-incidents.html) ### Request history Visualize request timeline, and get clues into what's causing hold-ups. [Learn more](https://www.manageengine.com/analytics-plus/analytics-for-servicedesk-plus-ticket-history.html) ### Projects Plan, monitor, audit, and control IT projects from a single console. [Learn more](https://www.manageengine.com/analytics-plus/analytics-for-servicedesk-plus-project-management.html) ### Change Improve incident responses, and plan to minimize recurring incidents. [Learn more](https://www.manageengine.com/analytics-plus/analytics-for-change-management-in-itsm.html) ### Service catalog Design and manage a diverse portfolio of services and products. [Learn more](https://www.manageengine.com/analytics-plus/analytics-for-servicedesk-plus-service-catalog.html) ### Tasks Optimize task workflow and implement continual service improvement. [Learn more](https://www.manageengine.com/analytics-plus/analytics-for-servicedesk-plus-tasks.html) ### Solutions Gain real-time insight into the effectiveness of knowledge base solutions. [Learn more](https://www.manageengine.com/analytics-plus/analytics-for-servicedesk-plus-knowledge-base-management.html) ### Assets Gain deeper insight into your enterprise's infrastructure assets. [Learn more](https://www.manageengine.com/analytics-plus/analytics-for-servicedesk-plus-asset-management.html) ### User surveys Leverage enduser feedback to propel growth. [Learn more](https://www.manageengine.com/analytics-plus/analytics-for-servicedesk-plus-survey.html) ## Here's what you get with Analytics Plus - Seamless integration - Augmented analytics - Layout-free dashboard builder - Out-of-the-box reporting - AI-driven analytics assistant - Custom formula builder - Customizable reports - Trend forecasting - Unified ITOps analytics - Role-based dashboards - Scenario planning - Real-time collaboration ## Analytics Plus integrates with over 200 applications ### IT operation management | | | | |---|---|---| | ![](https://www.manageengine.com/analytics-plus/images/dashboards/logos/itop-manage1.svg) | ![](https://www.manageengine.com/analytics-plus/images/dashboards/logos/itop-manage2.svg) | ![](https://www.manageengine.com/analytics-plus/images/dashboards/logos/itop-manage3.svg) | | ![](https://www.manageengine.com/analytics-plus/images/dashboards/logos/itop-manage4.svg) | ![](https://www.manageengine.com/analytics-plus/images/dashboards/logos/itop-manage5.svg) | ![](https://www.manageengine.com/analytics-plus/images/dashboards/logos/itop-manage6.png) | | ![](https://www.manageengine.com/analytics-plus/images/dashboards/logos/itop-manage7.svg) | ![](https://www.manageengine.com/analytics-plus/images/dashboards/logos/itop-manage8.png) | ![](https://www.manageengine.com/analytics-plus/images/dashboards/logos/itop-manage9.svg) | | ![](https://www.manageengine.com/analytics-plus/images/dashboards/logos/itop-manage10.svg) | ![](https://www.manageengine.com/analytics-plus/images/dashboards/logos/itop-manage11.svg) | ![](https://www.manageengine.com/analytics-plus/images/dashboards/logos/itop-manage12.svg) | ### Service management | | | | | |---|---|---|---| | ![](https://www.manageengine.com/analytics-plus/images/dashboards/logos/service-manage1.svg) | ![](https://www.manageengine.com/analytics-plus/images/dashboards/logos/service-manage2.svg) | | ![](https://www.manageengine.com/analytics-plus/images/dashboards/logos/service-manage8.svg) | | ![](https://www.manageengine.com/analytics-plus/images/dashboards/logos/service-manage5.svg) | ![](https://www.manageengine.com/analytics-plus/images/dashboards/logos/service-manage3.svg) | | ![](https://www.manageengine.com/analytics-plus/images/dashboards/logos/service-manage6.svg) | | ![](https://www.manageengine.com/analytics-plus/images/dashboards/logos/service-manage4.svg) | ![](https://www.manageengine.com/analytics-plus/images/dashboards/logos/service-manage9.svg) | ![](https://www.manageengine.com/analytics-plus/images/dashboards/logos/service-manage7.svg) | ![](https://www.manageengine.com/analytics-plus/images/dashboards/logos/itop-manage13.svg) | ### IT security | | | |---|---| | ![](https://www.manageengine.com/analytics-plus/images/dashboards/logos/it-security1.svg) | ![](https://www.manageengine.com/analytics-plus/images/dashboards/logos/it-security2.svg) | | ![](https://www.manageengine.com/analytics-plus/images/dashboards/logos/it-security3.svg) | ![](https://www.manageengine.com/analytics-plus/images/dashboards/logos/it-security4.svg) | ### Endpoint management | | | | |---|---|---| | ![](https://www.manageengine.com/analytics-plus/images/dashboards/logos/ep-manage1.svg) | | ![](https://www.manageengine.com/analytics-plus/images/dashboards/logos/ep-manage6.svg) | | ![](https://www.manageengine.com/analytics-plus/images/dashboards/logos/rmmc.svg) | ![](https://www.manageengine.com/analytics-plus/images/dashboards/logos/ep-manage2.svg) | ![](https://www.manageengine.com/analytics-plus/images/dashboards/logos/ep-manage3.svg) | | | | | ### Project management | | | | |---|---|---| | ![](https://www.manageengine.com/analytics-plus/images/dashboards/logos/p-manage1.svg) | ![](https://www.manageengine.com/analytics-plus/images/dashboards/logos/p-manage2.svg) | ![](https://www.manageengine.com/analytics-plus/images/dashboards/logos/p-manage3.svg) | ### IT financial management | | | |---|---| | ![](https://www.manageengine.com/analytics-plus/images/dashboards/logos/itf-manage1.svg) | ![](https://www.manageengine.com/analytics-plus/images/dashboards/logos/itf-manage2.svg) | | ![](https://www.manageengine.com/analytics-plus/images/dashboards/logos/itf-manage3.svg) | ![](https://www.manageengine.com/analytics-plus/images/dashboards/logos/itf-manage4.svg) | ### Business applications | | | | | |---|---|---|---| | ![](https://www.manageengine.com/analytics-plus/images/dashboards/logos/b-applications1.svg) Zoho CRM | ![](https://www.manageengine.com/analytics-plus/images/dashboards/logos/b-applications2.svg) Zoho Creator | ![](https://www.manageengine.com/analytics-plus/images/dashboards/logos/b-applications3.svg) Google Ads | ![](https://www.manageengine.com/analytics-plus/images/dashboards/logos/b-applications4.svg) | | ![](https://www.manageengine.com/analytics-plus/images/dashboards/logos/b-applications5.png) Ads + Pages | ![](https://www.manageengine.com/analytics-plus/images/dashboards/logos/b-applications6.png) Instagram | ![](https://www.manageengine.com/analytics-plus/images/dashboards/logos/b-applications7.png) Youtube | ![](https://www.manageengine.com/analytics-plus/images/dashboards/logos/b-applications8.svg) | | ![](https://www.manageengine.com/analytics-plus/images/dashboards/logos/b-applications9.svg) | ![](https://www.manageengine.com/analytics-plus/images/dashboards/logos/b-applications10.svg) | ![](https://www.manageengine.com/analytics-plus/images/dashboards/logos/b-applications11.png) | ![](https://www.manageengine.com/analytics-plus/images/dashboards/logos/b-applications12.svg) | | ![](https://www.manageengine.com/analytics-plus/images/dashboards/logos/b-applications13.svg) | ![](https://www.manageengine.com/analytics-plus/images/dashboards/logos/b-applications14.svg) | | ![](https://www.manageengine.com/analytics-plus/images/dashboards/logos/b-applications15.svg) | ## Analytics Plus for ServiceDesk Plus MSP is available for ### Banking [Learn more](https://www.manageengine.com/analytics-plus/it-analytics-for-banking.html) ### Government [Learn more](https://www.manageengine.com/analytics-plus/data-analytics-in-government.html) ### MSP [Learn more](https://www.manageengine.com/analytics-plus/data-analytics-for-msp.html) ### Healthcare [Learn more](https://www.manageengine.com/analytics-plus/data-analytics-in-healthcare.html) ### Education [Learn more](https://www.manageengine.com/analytics-plus/data-analytics-in-education.html) ### E-commerce [Learn more](https://www.manageengine.com/analytics-plus/data-analytics-in-ecommerce.html) ### Manufacturing [Learn more](https://www.manageengine.com/analytics-plus/data-analytics-in-manufacturing.html)