Eliminate blind spots and get 360-degree visibility into your IT with Analytics Plus.
As an IT manager, are you perplexed with the limitations of your IT applications' built-in reporting? Analytics tools often require expert-level customizations or expensive upgrades for in-depth reporting. On the other hand, off-the-shelf BI tools aren't well-suited for IT's specialized reporting needs. This leaves IT managers with tons of data and no way to transform it into information. Analytics Plus is an AI-enabled, IT analytics application that's custom-built to help you explore data and discover answers to problems, and make definitive changes that deliver results.Get in touch with us
With Analytics Plus, you get to visualize the complete movement of tickets through each IT sub-domain. This enables you to troubleshoot bottlenecks, streamline operations, and establish agile IT service processes.
Consolidate data from IT applications such as ServiceNow, Jira, and Zendesk, as well as databases such as Amazon Redshift, Aurora, Oracle, Azure, or Amazon RDS. Discover and share insights, and hold discussions contextually to keep teams connected, accountable, and aligned.
Correlate and analyze cross-domain data and rapidly troubleshoot operational issues using AI. Get to the why behind problems, discover key performance drivers, and get automated insights into problemsjust by asking questions of Zia, Analytics Plus' built-in AI assistant.
Investigate the usage of IT infrastructure assets such as hardware, software, data storage, telecommunication devices, and networks. Measure how each IT asset contributes to the total ROI; optimize infrastructure usage to maximize the cost-to-benefit ratio.
Measure performance of individuals and teams against pre-defined targets. Identify when and how to impart training, humanize performance metrics, and motivate technicians to deliver exceptional customer experiences to end users.
About to breach SLAs? Backlogs piling up? Average MTTR increasing suddenly? Be the first to know of unexpected anomalies in your data using in-app and email alerts. Then, use drill-downs, filters, and other interactive gestures to troubleshoot problems and get back on track quickly.
Use scenario planning to predict how multiple variables impact results and charter plans to achieve business objectives regardless of environmental changes. Understand how obstacles impact your goals and creatively navigate problems to ensure high-quality deliverables.
Analytics Plus is an AI-enabled IT analytics solution that's built to deliver actionable insights to leadersso you can spend less time finding insights, and more time acting on those insights.