# Transform IT service desk into a revenue center

Reduce overhead, streamline support operations, invent new revenue areas, and transform IT into a profit center.

![ITSM solution banner](https://www.manageengine.com/analytics-plus/images/solution/itsm/itsm-sol-banner.svg)

## Comprehensive ITSM reporting tool

### Troubleshoot systematically

Identify recurring trends in network, software or hardware tickets; drill-down to issue-causing factors and remediate them to prevent recurrence.

### Master demand-based workforce allocation

Predict ticket flow, prioritize critical tickets, and redirect resources to where they're most needed.

### Tackle incident volume with your knowledgebase

Analyze user engagement and evaluate the effectiveness of knowledge base solutions, so you can optimize or create additional content.

### Identify skill gaps among technicians

Solve twice the number of tickets in half the time by graphically identifying areas where agents need additional training or mentoring.

## Benefits of an ITSM analytics tool

### Prevent costly service mistakes

Weed out misaligned service processes, tools, and resources that delay service delivery to reclaim lost hours and save money.

![Benefits of ITSM reporting](https://www.manageengine.com/analytics-plus/images/solution/itsm/itsm-sol4-1.svg)

### Save time and money with automation

Replace legacy processes with state-of-the-art automation to improve speed, agility, and efficiency, saving money and agents' time in the process.

![Save time with ITSM analytics](https://www.manageengine.com/analytics-plus/images/solution/itsm/itsm-sol4-2.svg)

### Find and fix money drains

Consolidate fragmented IT data from multiple tools and applications, and view them together to identify areas where you lose money so you can fix them.

![ITSM reporting tool to fix money drains](https://www.manageengine.com/analytics-plus/images/solution/itsm/itsm-sol4-3.svg)

### Demonstrate business value

Pitch a rich visual story of how your IT team keeps operational uncertainties at bay, and helps end users stay productive by creating better service experiences.

![ITSM analytics for better service](https://www.manageengine.com/analytics-plus/images/solution/itsm/itsm-sol4-4.svg)

## Continuously improve IT service quality

### Streamline workflows

Create dashboard clusters for critical KPIs and metrics using current and historical data trends to monitor, track, and drive process improvement.

### Use data to build responsive teams

Democratize data and empower your team with the knowledge of when and how to prepare for ticket volume spikes caused due to problems or security issues.

### Transform feedback into improvement

Funnel feedback into growth by identifying the products and services that benefit customers and those that don't.

### Expand your service portfolio

Analyze user demand to fully understand new service requirements, and gain insights to deliver high-quality services at scale.

## AI-enabled IT service analytics

Empower support agents to deliver faster and better services with AI-enabled analytics. Pull data from multiple service modules or departments, build comprehensive dashboards, and gain automated insights into reports and dashboards—all without writing a single line of code, or going through the drag-and-drop report-building rigamarole, using Zia, Analytics Plus' built-in AI assistant.

![AI-enabled IT service analytics](https://www.manageengine.com/analytics-plus/images/solution/itsm/itsm-sol6-1.svg)

## Related integrations

- [Advanced analytics for ServiceDesk Plus](https://www.manageengine.com/analytics-plus/advanced-analytics-for-servicedeskplus.html)
- [Analytics Plus for ServiceNow](https://www.manageengine.com/it-analytics/analyticsplus-for-servicenow/index.html)
- [Analytics Plus integration for Jira Service Management](https://www.manageengine.com/analytics-plus/analytics-plus-integration-for-jira-service-management.html)
- [Analytics Plus integration for Freshdesk](https://www.manageengine.com/analytics-plus/analytics-plus-integration-for-freshdesk.html)
- [Analytics Plus integration for Ivanti Neurons for ITSM](https://www.manageengine.com/analytics-plus/analytics-plus-integration-for-ivanti-neurons-for-itsm.html)
- [Advanced analytics for Zendesk](https://www.manageengine.com/analytics-plus/advanced-analytics-for-zendesk.html)
- [Advanced analytics for ServiceDesk Plus MSP](https://www.manageengine.com/analytics-plus/advanced-analytics-for-servicedeskplus-msp.html)
- [Teamwork Desk integration help](https://www.manageengine.com/analytics-plus/help/teamworkdesk.html)
- [Advanced analytics for SupportCenter Plus](https://www.manageengine.com/analytics-plus/advanced-analytics-for-supportcenterplus.html)

## Enterprises that use ITSM reporting software witnessed

- **64%** improvement in making better decisions
- **62%** growth in operational efficiency
- **60%** improvement in customer services
- **47%** of manual tasks automated