Steps to configure SAML SSO for Zenduty

About Zenduty

Zenduty is an incident management and response platform that helps engineering, IT, and DevOps teams detect, respond to, and resolve critical issues faster. It centralizes alerts, automates on-call rotations, and streamlines collaboration to reduce downtime.

The following steps will help you enable SSO for Zenduty from Identity360.

Prerequisites

1. The MFA and SSO license for Identity360 is required to enable SSO for enterprise applications.
2. Log in to Identity360 as an Admin, Super Admin, or Technician with a role that has Application Integration and Single Sign-on permissions.
3. Navigate to Applications > Application Integration > Create New Application and select Zenduty from the applications displayed.
   Note: You can also find Zenduty using the search bar located at the top.
4. Under General Settings, enter the Application Name and Description.
5. Under Choose Capabilities, select Single Sign-on and click Continue.
   General Settings of SSO configuration for Zenduty.
6. Under Integration Settings, navigate to the Single Sign On tab and click IdP Details. Copy the Login URL, Entity ID, and Signing Certificate values, which will be used during the configuration of Zenduty.
   Integration Settings of SSO configuration for Zenduty.

Zenduty (service provider) configuration steps

1. Log in to Zenduty, the service provider (SP), with administrator credentials.
2. Click your profile icon in the top-right corner and copy the ACCOUNT DOMAIN value, which will be used during Identity360 configuration.
3. Click Account.
   Portal view of Zenduty.
4. Click Single Sign-on.
5. From the Select SSO Provider drop-down, select Generic SSO.
6. In the SSO Provider URL field, paste the Login URL value copied in step 6 of the prerequisites.
7. In the SAML Entity ID field, paste the Entity ID value copied in step 6 of the prerequisites.
8. In the Certificate field, paste the Signing Certificate value copied in step 6 of the prerequisites.
9. Toggle the Allow Email and Password login for users option on to enable users to log in with a password while performing SSO, according to your requirements.
10. Click Save Configuration.
    SSO configuration in Zenduty.

Identity360 (identity provider) configuration steps

1. Switch to the application configuration page in Identity360, the identity provider (IdP).
2. In the Relay State field, paste the ACCOUNT DOMAIN value copied in step 2 of the Zenduty configuration.
3. Click Save.
   Integration Settings of SSO configuration for Zenduty.
4. To learn how to assign users or groups to one or more applications, refer to this page.

Your users will now be able to sign in to Zenduty through the Identity360 portal.