ADCOM911 enhances public safety with advanced threat detection and monitoring using ManageEngine Log360

Breaking down the business requirements

Prior to implementing Log360, ADCOM911 recognized the need to enhance its cybersecurity measures due to several evolving challenges:

• Evolving cyberthreat landscape: The organization identified the necessity of strengthening its defenses in response to a ransomware attack, prompting a thorough evaluation of its security protocols.
• Need for enhanced visibility: As the complexity of threats increased, ADCOM911 sought improved visibility into its network activities to facilitate quicker detection and response to potential incidents.
• Efficiency in incident management: The team aimed to streamline its log management and analysis processes to enhance incident response times and support its commitment to public safety.

The solution: ManageEngine Log360

ADCOM911 started utilizing Log360 to meet its growing security needs with the following capabilities.

• Network security and threat management: Log360’s real-time monitoring allowed the company to identify threats such as repeated, failed authentication attempts and brute-force attacks, improving overall network security.
• Event correlation and real-time alerts: The ability to correlate events across its network and receive instant notifications about potential threats greatly enhanced ADCOM911's incident response capabilities. The team highlighted these as the most frequently used features, significantly reducing response times.
• Ease of integration: ADCOM911 found the integration of Log360 into its existing IT infrastructure straightforward. The process was smooth overall, and the implementation team provided ongoing support to ensure success.

Streamlined implementation and expert support

The implementation of Log360 was marked by smooth integration and ongoing expert support. The implementation team played a vital role in ensuring that ADCOM911's unique requirements were met throughout the deployment process. Regular meetings facilitated open communication, allowing for timely adjustments and guidance.

Layne Keegan, an ADCOM911 representative, shared insights on the support received during the implementation process:

The training provided during the implementation was another highlight. Keegan remarked on its effectiveness, noting that she felt confident in using the product and could even teach her coworkers:

Based on their experience, Keegan expressed a strong recommendation for the implementation service to others:

This positive feedback underscores the value of having expert guidance during the implementation phase, ensuring that ADCOM911 could maximize the benefits of Log360 right from the start.

Outcomes and improvements

Following the implementation of Log360, ADCOM911 began detecting security threats within a week. Resolution times for detected threats varied based on complexity, but the organization experienced a marked improvement in its incident response capabilities. The security team has become more efficient in identifying and resolving issues, even with a relatively small team.

On a scale of one to ten, ADCOM911 rated Log360 as an eight, highlighting its ease of use and the substantial support received throughout the implementation. This positive feedback reflects the solution's effectiveness in enhancing the organization's cybersecurity measures.

About custom onboarding

Custom onboarding is a ManageEngine service that provides solution implementation to clients upon request. This service includes installation and customized configuration of ManageEngine solutions. It enables clients to seamlessly begin work without worrying about the complexities of installation, deployment, and product use. Every client environment is unique and requires additional support beyond the basic installation and standard features. With custom onboarding, clients have the option to engage a team of product experts to manage the installation, implementation, customization, and training based on the business needs.

About Log360

Log360 is a unified SIEM solution with integrated DLP and CASB capabilities that detects, prioritizes, investigates, and responds to security threats. Vigil IQ, the solution's TDIR module, combines threat intelligence, an analytical Incident Workbench, ML-based anomaly detection, and rule-based attack detection techniques to detect sophisticated attacks, and it offers an incident management console for effectively remediating detected threats. Log360 provides holistic security visibility across on-premises, cloud, and hybrid networks with its intuitive and advanced security analytics and monitoring capabilities. For more information about Log360, visit manageengine.com/log-management/ and follow the LinkedIn page for regular updates.