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Last updated: July 24, 2026

How to set the admin credentials required to run the MDM server in Windows Vista, Windows 2008, Windows 7 or Windows 2008 R2 computers?

This guide explains how to set the admin credentials needed to run the Mobile Device Manager Plus server on Windows Vista, 2008, 7, or 2008 R2, using a domain or local user account with administrative privileges and a password set to never expire. It covers configuring the account under Administrative Tools > Services > Properties > Logon, then restarting the service to apply the change.

Description

This document is applicable only if you have installed the Mobile Device Manager Plus server on a computer which has Windows Vista, Windows 2008, Windows 7 or Windows 2008 R2 installed in it. You must set admin credentials before you run the Mobile Device Manager Plus server. Ensure that you do the following:

  • Specify admin credentials or user credentials with administrative priveleges to run the Mobile Device Manager Plus server on a computer that has either Windows Vista, Windows 2008, Windows 7 or Windows 2008 R2 installed in it. Ensure that the Mobile Device Manager Plus server is run using the admin credentials that you specify.
  • Specify the user name and password of a user account that has administrative privileges on the computer where the Mobile Device Manager Plus server is installed. The user specified here can either be a domain user or a local user with admin privileges.
  • Set the password of the user to 'Password Never Expires'. If the password of this user is changed, the Mobile Device Manager Plus server will not be able to start as the credentials will be incorrect.

Steps

To set the admin credentials required to run the Mobile Device Manager Plus server in computers that have Windows Vista, Windows 2008, Windows 7 or Windows 2008 R2 installed in them, follow the steps given below:

  1. Click Start and point to Settings.
  2. Click Control Panel.
  3. Double-click Administrative Tools->Services.
  4. Right-click ManageEngine Mobile Device Manager Plus and click Properties.
  5. On the Logon tab, select This account.
  6. Enter the new account name and password.
  7. Enter the same password in the Confirm Password field.
  8. Click OK.
  9. Right-click ManageEngine Mobile Device Manager Plus and click Restart.

You have set the admin credentials required to run the Mobile Device Manager Plus server in computers that have Windows Vista, Windows 2008, Windows 7 or Windows 2008 R2 installed in them.

Frequently asked questions

Why do I need to set admin credentials to run the MDM server on Windows Vista, 2008, 7, or 2008 R2?

These Windows versions require the Mobile Device Manager Plus server to run under a user account with administrative privileges - either a domain or local user - so the service can start and run correctly.

How do I set the admin credentials for the MDM server on these Windows versions?

Go to Control Panel > Administrative Tools > Services, right-click ManageEngine Mobile Device Manager Plus and select Properties, then on the Logon tab choose "This account" and enter the account name and password (confirming the password) before clicking OK.

Why should the account password be set to "Password Never Expires"?

If the password of the account running the MDM server changes, the server will not be able to start because its stored credentials will be incorrect. Setting the password to never expire avoids this issue.

Do I need to restart the MDM server after changing the account credentials?

Yes. After updating the Logon account details in Services, right-click ManageEngine Mobile Device Manager Plus and select Restart to apply the change.