# How to modify user E-mail addresses in MDM Cloud?

Last updated: July 24, 2026

Explains how to modify a user's e-mail address in MDM Cloud to correct typos or reflect domain changes. For admin-enrolled devices, administrators use the Change User action on the Enrollment tab to update the e-mail and username; for user-enrolled devices, the change is made via the Zoho User Details panel and confirmed by the user through a verification e-mail, taking up to six hours to reflect on the server. E-mail modification does not wipe the device, and existing account policies transfer to the new address.

## Description

There are certain scenarios such as typos in the e-mail address, domain change etc., where the e-mail address of the users must be changed. To avoid typos, you can add the list of users in your organization with MDM Cloud. This can be done by adding a CSV containing the list of users (usually from Active Directory) as explained [here](https://www.manageengine.com/mobile-device-management/help/configuring_mdmp_cloud/mdm_import_ad_users.html). The advantage with adding users this way is that the user accounts are auto-suggested while sending enrollment invites, making the process easier.

Administrators can change the e-mail addresses as explained below:

## Steps

**Admin enrolled devices**:

- On the MDM Server, navigate to the **Enrollment** tab. Click on the ellipsis icon under the **Actions** tab, which is displayed along with the device details, and select **Change User**.
- Specify the new e-mail address and the corresponding user name. Save the entered details.

**User-enrolled devices**

- Login [here](https://business.zoho.com/cpanel/index.do#userdetails) using your Super Administrator credentials.
- Click on **User details** under **Control Panel**. Select the user whose e-mail is to be modified.
- Click on **Change Login Email IDs** and specify the new e-mail address. Click on **OK** to save the changes.
- Confirmation mail will be sent to the new e-mail address which must be accepted by the user, to complete e-mail modification process. It takes a **maximum of 6 hours** for the changes to reflect on the MDM Server.

**E-mail modification doesn't wipe the device. However, all the account-related policies associated to the existing e-mail address gets associated to the new e-mail address.**

In case of bulk modification of user e-mail, contact MDM Cloud support (**mdmcloud-support@manageengine.com**)

## Frequently asked questions

### Does changing a user's e-mail address wipe the device?

No — modifying the e-mail address doesn't wipe the device, and all account-related policies associated with the existing address automatically transfer to the new one.

### How do I change the e-mail address for a user-enrolled device?

Log in to the Zoho User Details panel as Super Administrator, select the user, click Change Login Email IDs, and enter the new address. A confirmation e-mail is sent to the new address, and once the user accepts it, the change takes up to 6 hours to reflect on the MDM server.

### Who do I contact for bulk e-mail address changes?

For bulk modification of user e-mail addresses, contact MDM Cloud support at mdmcloud-support@manageengine.com.