# Android agent not reachable

Last updated: July 24, 2026

## Problem

You are trying to reach a managed mobile device and you get the error message "Agent not reachable".

## Cause

You might get this error message if the Android agent has been removed from the managed mobile device.

## Resolution

You need to ensure that the agent is installed in the device for continued [Android device management](https://www.manageengine.com/mobile-device-management/android-management.html), by contacting the end user. If the agent has been removed then you need to send an enrollment request again and re-enroll the device in order to manage it. Follow the steps mentioned below to send enrollment request to the user:

1. Click **MDM** tab on the Mobile Device Manager Plus Console.
2. Under **Settings** click on **Enrollment**.
3. Click **Enroll Device** and fill in the appropriate information.
4. **Domain Name:** Choose the domain name from the drop-down list. If you do not have a domain name, select **Default Workgroup**.
5. **User Name:** Enter the user name of the device that needs to be enrolled.
6. **Email address:** It is mandatory to enter the email address of the user who will receive the enrollment request.
7. Platform: Specify the platform from the drop down menu, as Android.
8. **Owned By:** Owner of the device, either Corporate or Personal.
9. Click **Enroll** to enroll the device.

Enrollment request will be sent to the user and you can start managing the device as soon as the device is enrolled.

**Applies to:** Profile Management, Device Enrollment

**Keywords:** Profile Specifications, Device not reachable, Android Agent uninstallation