# FCM service not available

Last updated: July 24, 2026

## Problem

A user is trying to enroll a mobile device and receives the error message "FCM service not available."

## Cause

You might get this error message if FCM service is unavailable when you try to enroll the mobile device.

## Resolution

- Ensure Google Play Services is installed in the device.
- Ensure the device has proper internet connectivity.
- Ensure this URL *.clients.google.com:443 is allowed on the device.
- Ensure the device time is the same as the local standard time.

If the issue persists, contact MDM Support (mdm-support@manageengine.com)

Applies to: Profile Management, Device Enrollment

Keywords: Profile Specifications, Device not reachable, Android Agent uninstallation