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Last updated: July 24, 2026

Unable to locate Android device

Problem

You are trying to locate a managed Android device, and you get the error message "Unable to locate Android device"

Cause

You might get this error message, due to one of the following reasons:

Resolution

Managed device is not reachable via Internet

The managed mobile device should have connection to the internet. Either WiFi or cellular data should be enabled on the device.

Location Services to be enabled on the managed device

  • Expand the Status Bar in the the managed device and click on the Location icon
    • Android status bar expanded with the Location icon highlighted
     
  • Click Agree to enable Location Services for MDM.
    • Android dialog to enable Location Services for ManageEngine MDM, with Agree button
     
  • Check Location Settings and ensure ManageEngine MDM is listed under Recent location requests.
    • Android Location Settings screen showing ManageEngine MDM under Recent location requests

Google Play services is not installed on the device

If Google Play services is not present on the managed devices, download and install it from this link.

Google Play Services is not up-to-date on the device

If Google Play services is not running the latest version on the device, you can do so as explained below:

Google Play Store listing for the Google Play services app


Google Play Store Update button for the Google Play services app

Google Play services is disabled on the device

If Google Play services is disabled on the device, navigate to Settings and select Apps.
 Android Settings Apps list showing Google Play services

Select Google Play services and click on Enable.
 Google Play services app info screen with the Enable button



Applies to: Device Location, Geo Tracking

Keywords: Google Account missing, Locate Android Device, Android Location Tracking, MDM Geo Tracking.