Last updated: July 24, 2026

Wrong QR code - Ask your IT Admin for correct code

Problem

You Encounter the error message "Wrong QR code - Ask your IT Admin for correct code" when scanning the QR code during the enrollment of an Android device with Full Device Management.

Wrong QR code - Ask your IT Admin for correct code error message shown during Android enrollment

Cause

The "Wrong QR code - Ask your IT Admin for correct code" error usually occurs due to scanning an incorrect QR code.

Resolution

Navigate to Enrollment > Android > QR Code Enrollment and scan the QR code available under the "9.0 and later" tab.

QR Code Enrollment page in Mobile Device Manager Plus showing the QR code under the 9.0 and later tab

If the problem still persists, contact mdm-support@manageengine.com (MDM On-Premises) or mdmcloud-support@manageengine.com (MDM Cloud)