# Rugged Device Management with MDM Software Mobile Device Manager Plus lets IT enroll, configure, secure, and troubleshoot rugged handhelds, barcode scanners, tablets, mobile computers, and other rugged endpoints from one centralized console. ## Supported OS - ![](https://www.manageengine.com/mobile-device-management/images/mdmfea-os-icon-4.png) - ![](https://www.manageengine.com/mobile-device-management/images/mdmfea-os-icon-3.png) - ![](https://www.manageengine.com/mobile-device-management/images/mdmfea-os-icon-5.png) - ![](https://www.manageengine.com/mobile-device-management/images/mdmfea-os-icon-6.png) - ![](https://www.manageengine.com/mobile-device-management/images/mdmfea-os-icon-7.png) - ![](https://www.manageengine.com/mobile-device-management/images/mdmfea-os-icon-1.png) - ![](https://www.manageengine.com/mobile-device-management/images/mdmfea-os-icon-2.png) ## Supported Devices - ![](https://www.manageengine.com/mobile-device-management/images/mdmfea-dev-icon-7.png) - ![](https://www.manageengine.com/mobile-device-management/images/mdmfea-dev-icon-2.png) - ![](https://www.manageengine.com/mobile-device-management/images/mdmfea-dev-icon-6.png) - ![](https://www.manageengine.com/mobile-device-management/images/mdmfea-dev-icon-5.png) - ![](https://www.manageengine.com/mobile-device-management/images/mdmfea-dev-icon-1.png) - ![](https://www.manageengine.com/mobile-device-management/images/mdmfea-dev-icon-3.png) - ![](https://www.manageengine.com/mobile-device-management/images/mdmfea-dev-icon-4.png) ## Comprehensive rugged device management ### Bulk and zero-touch device enrollment ![](https://www.manageengine.com/mobile-device-management/images/mdmfea-icon-1.png) Enroll rugged devices in bulk through zero-touch, QR code, or NFC enrollment, or use OEM tools such as Zebra StageNow and Honeywell Enterprise Provisioner. AOSP devices can be enrolled even when Google Play Services isn't running on them. ### Automated device provisioning ![](https://www.manageengine.com/mobile-device-management/images/mdmfea-icon-20.png) Make devices work-ready out of the box by applying settings and restrictions, installing work apps, and distributing Wi-Fi, VPN, proxy, APN, and certificate profiles. ### OEMConfig and OEM-specific management ![](https://www.manageengine.com/mobile-device-management/images/mdmfea-icon-24.png) Apply manufacturer-specific settings, like barcode scanner controls and hardware configurations, using OEMConfig apps from Zebra, Honeywell, Samsung, Datalogic, Panasonic, and many other OEMs. ### Remote monitoring and troubleshooting ![](https://www.manageengine.com/mobile-device-management/images/mdmfea-icon-9.png) View and control the screens of rugged devices from supported OEMs, chat with the device user, and run commands like reboot and lock without leaving the session. ### OS and security update management ![](https://www.manageengine.com/mobile-device-management/images/mdmfea-icon-6.png) Upload custom OS update packages and schedule them for non-work hours, so updates don't land in the middle of a shift. ### Kiosk and dedicated device management ![](https://www.manageengine.com/mobile-device-management/images/mdmfea-icon-13.png) Lock devices to one app or a small set of apps, decide which hardware buttons work, and customize the home screen for the job the device is meant to do. ### Location tracking and geofencing ![](https://www.manageengine.com/mobile-device-management/images/mdmfea-icon-17.png) See real-time and historical device locations, and enforce location-based compliance through geofencing. ### Lost-device protection ![](https://www.manageengine.com/mobile-device-management/images/mdmfea-icon-26.png) When a rugged device goes missing from a job site or delivery route, lock it down, reset the passcode, sound an alarm, and factory reset it to keep corporate data safe. ### App deployment and updates ![](https://www.manageengine.com/mobile-device-management/images/mdmfea-icon-8.png) Distribute store and custom apps silently, keep them updated in the background, and blocklist apps that have no place on a work device. ## Dedicated features for rugged device management ### Manage rugged barcode scanners and OEM hardware settings Configure scanner behavior and other hardware settings the manufacturer exposes, such as display timeout and network options, through the OEMConfig apps of Zebra, Honeywell, Datalogic, and other OEMs. Push scanning and inventory apps to device groups, and manage these handhelds in the same console as the rest of your Android, iOS, Windows, macOS, and ChromeOS devices. ![](https://www.manageengine.com/mobile-device-management/images/fea-page-illustration-35.png) ### Manage shared devices used across shifts A single scanner often changes hands at every shift change. Profiles for Android shared devices and shared iPads let you restrict logins and configure idle timeout and passcode settings, so one worker's session stays separate from the next. ![](https://www.manageengine.com/mobile-device-management/images/fea-page-illustration-38.png) ### Remotely troubleshoot unattended devices Devices mounted on vehicles or set up as kiosks rarely have someone standing next to them. Unattended remote access starts a session on kiosk-mode Android devices (up to Android 13) without waiting on a consent prompt, and commands like reboot, sync, and fetch logs run from the session window. Battery, location, and inventory details help you spot problems before workers report them. You can also deploy augmented reality remote assistance tools such as [Zoho Lens](https://www.zoho.com/lens/?mdm) to MDM-managed smart glasses for real-time troubleshooting in the field. ![](https://www.manageengine.com/mobile-device-management/images/fea-page-illustration-36.png) ### Restrict devices to business-critical apps Use kiosk mode to allow only the apps and settings a worker needs, while blocking notifications, calls, and everything else. Decide which hardware buttons work and customize home screens with wallpaper, the app icon layout, and web shortcuts. ![](https://www.manageengine.com/mobile-device-management/images/fea-page-illustration-37.png) ## FAQs on rugged device management ### 1. What is rugged device management? Rugged devices are handhelds, scanners, tablets, and mobile computers built with reinforced hardware to handle dust, water, drops, vibration, and extreme temperatures. Rugged device management is the practice of enrolling these devices, configuring them, distributing apps and content, restricting device functions, pushing OS updates, and troubleshooting them remotely, all from a central console. ### 2. What is rugged MDM? Rugged MDM is a mobile device management solution that reaches the manufacturer-specific layer of rugged hardware, not only the standard Android settings. That means OEMConfig support, OEM staging tools for enrollment, kiosk mode for dedicated devices, and remote control on rugged models. Mobile Device Manager Plus covers all of these. ### 3. Can MDM manage Zebra and Honeywell rugged devices? Yes. Mobile Device Manager Plus enrolls Zebra devices through StageNow and Honeywell devices through Enterprise Provisioner, applies settings through each vendor's OEMConfig app, and supports remote control on Zebra devices running MX 8.3 and above and on all Honeywell models. Read more about [Zebra device management](https://www.manageengine.com/mobile-device-management/articles/zebra-device-management.html) and [Honeywell device management](https://www.manageengine.com/mobile-device-management/articles/honeywell-mdm.html). ### 4. Can MDM manage rugged barcode scanners? Yes. Android-based rugged scanners are enrolled and managed like any other Android device. Scanner-specific settings are configured through the OEM's OEMConfig app, and kiosk mode can lock the scanner to the inventory or picking app your team uses. ### 5. What is OEMConfig in rugged device management? OEMConfig is an Android Enterprise standard that lets device manufacturers publish an app exposing their device-specific settings to MDM solutions. In Mobile Device Manager Plus, you add the OEM's OEMConfig app to the App Repository, set values in an OEM Configurations profile, and distribute it to devices or groups. It applies to non-Samsung devices enrolled as Fully Managed or Work Profile, and to Samsung devices running Android 6.0 or later. Only one OEMConfig app can be distributed to a device, and the available settings depend on what the manufacturer includes in its app. ### 6. Can MDM manage shared rugged devices? Yes. Mobile Device Manager Plus supports profiles for Android shared devices and shared iPads. You can restrict logins and configure idle timeout and passcode settings, so devices passed between workers on different shifts stay secure and each user's data stays private. ### 7. Can rugged devices be remotely troubleshot using MDM? Yes. Mobile Device Manager Plus lets IT remotely view and control Android devices from partnered OEMs, including Zebra, Honeywell, Datalogic, Panasonic, and Knox-supported Samsung models, using Zoho Assist, which is bundled with MDM. Remote control needs Android 5.0 or later with the device enrolled as Device Owner, and devices from other OEMs running Android 7.0 and above can use the universal add-on. Remote control is available in the Professional, Free, and Trial editions. ### 8. Can rugged and regular mobile devices be managed from the same console? Yes. Mobile Device Manager Plus manages rugged devices alongside Android, iOS, iPadOS, macOS, Windows, ChromeOS, and tvOS devices from one console, so IT doesn't need a separate tool for frontline hardware.