# Remote Device Management Software Remotely view, control, and troubleshoot mobile devices, and manage them from enrollment to retirement ## Supported OS - ![](https://www.manageengine.com/mobile-device-management/images/mdmfea-os-icon-4.png) - ![](https://www.manageengine.com/mobile-device-management/images/mdmfea-os-icon-3.png) - ![](https://www.manageengine.com/mobile-device-management/images/mdmfea-os-icon-5.png) - ![](https://www.manageengine.com/mobile-device-management/images/mdmfea-os-icon-6.png) - ![](https://www.manageengine.com/mobile-device-management/images/mdmfea-os-icon-7.png) - ![](https://www.manageengine.com/mobile-device-management/images/mdmfea-os-icon-1.png) - ![](https://www.manageengine.com/mobile-device-management/images/mdmfea-os-icon-2.png) ## Supported Devices - ![](https://www.manageengine.com/mobile-device-management/images/mdmfea-dev-icon-7.png) - ![](https://www.manageengine.com/mobile-device-management/images/mdmfea-dev-icon-2.png) - ![](https://www.manageengine.com/mobile-device-management/images/mdmfea-dev-icon-6.png) - ![](https://www.manageengine.com/mobile-device-management/images/mdmfea-dev-icon-5.png) - ![](https://www.manageengine.com/mobile-device-management/images/mdmfea-dev-icon-1.png) - ![](https://www.manageengine.com/mobile-device-management/images/mdmfea-dev-icon-3.png) - ![](https://www.manageengine.com/mobile-device-management/images/mdmfea-dev-icon-4.png) ## Key Features of Remote Device Management Software ### Android Remote Control Across 40 OEM Brands ![](https://www.manageengine.com/mobile-device-management/images/mdmfea-icon-9.png) Remotely control Android devices from 40 partnered manufacturers, including Samsung, Zebra, Honeywell, Datalogic, and Panasonic. Devices from other manufacturers running Android 7.0 or later can use the universal add-on. ### Remote Screen Sharing for iOS and iPadOS ![](https://www.manageengine.com/mobile-device-management/images/mdmfea-icon-25.png) View the screens of iPhones and iPads running iOS 13 or later once the user starts the broadcast, then chat and send files during the session. ### Unattended remote access ![](https://www.manageengine.com/mobile-device-management/images/mdmfea-icon-13.png) Start remote sessions on Android POS devices, digital signage, and other kiosks without anyone on site accepting a prompt. ### Remote chat and commands ![](https://www.manageengine.com/mobile-device-management/images/mdmfea-icon-24.png) Chat with users during a session, and run commands such as lock, reboot, sync, fetch logs, or exit kiosk on Android devices from the session window. ### Remote actions ![](https://www.manageengine.com/mobile-device-management/images/mdmfea-icon-2.png) Scan devices, restart or shut them down where the platform supports it, and pause kiosk mode to diagnose and fix issues. ### Built-in, at no extra cost ![](https://www.manageengine.com/mobile-device-management/images/mdmfea-icon-1.png) Remote sessions run on Zoho Assist, which is bundled with Mobile Device Manager Plus. The ManageEngine MDM app on the device doubles as the remote agent, so no separate agent is needed. ### Secure remote sessions ![](https://www.manageengine.com/mobile-device-management/images/mdmfea-icon-18.png) Zoho Assist protects remote sessions with AES-256 encryption over TLS 1.2, and attended sessions on Android require the user's consent. ## Remote Device Management Use Cases: Remote Teams, Field Staff, and Kiosks ### Remote and hybrid teams ![](https://www.manageengine.com/mobile-device-management/images/mdmfea-icon-1.png) Push Wi-Fi, VPN, and security policies and install work apps over the air, so employees working from home never need to bring a device to the office. ### Field staff phones ![](https://www.manageengine.com/mobile-device-management/images/mdmfea-icon-25.png) When a technician is stuck on site, view their iPhone or iPad screen to guide them through the fix, or take full control of a supported Android device and solve it yourself. ### Kiosks, POS, and signage ![](https://www.manageengine.com/mobile-device-management/images/mdmfea-icon-13.png) Lock devices into kiosk mode, reach unattended Android devices without a user present, and restart or scan them remotely when they stop responding. ### Corporate tablets ![](https://www.manageengine.com/mobile-device-management/images/mdmfea-icon-2.png) Enroll tablets in bulk through Apple Business Manager, Android Zero-touch, or Samsung Knox Mobile Enrollment, then lock them to the apps they need. ### BYOD ![](https://www.manageengine.com/mobile-device-management/images/mdmfea-icon-18.png) Keep corporate apps and data separate from personal content on employee-owned devices, and remove only corporate data when an employee leaves. ## Remote Device Management for Enterprise: Onboard, Secure, and Retire ### Benefits of Remote Device Management Software Remote device management software removes the need for on-site IT visits, which cuts support costs and downtime. Key benefits include: - Faster issue resolution: troubleshoot devices without physical access or long employee downtime - Reduced IT overhead: manage iOS, Android, Windows, and macOS devices from one console - Stronger security: enforce policies, lock devices, and wipe data remotely - Better employee experience: employees stay productive while IT handles the fix - Room to grow: manage up to 25 devices with the free edition, then scale as your fleet grows ### How to Choose the Right Remote Device Management Software When evaluating remote device management solutions, consider: - Multi-OS support: Can it manage iOS, Android, Windows, and macOS from one console? Switching between tools creates overhead. - Remote troubleshooting capabilities: Does it support both remote view and remote control? Which Android manufacturers support remote control, and is screen sharing available for iOS? - Enrollment flexibility: Does it support zero-touch enrollment, email and SMS invites, and self-enrollment? Enrollment friction slows adoption. - Security and compliance: Are remote sessions encrypted, and does the solution provide the controls you need to meet HIPAA, PCI DSS, or GDPR requirements? - Free or low-cost tier: Can you try it on a small group of devices before rolling it out company-wide? - Unattended access: Can IT troubleshoot kiosks and POS devices without a user present? ### Onboard and provision - Enroll corporate devices automatically out of the box, with built-in authentication. - Enroll personal devices using email or SMS invites, or let users self-enroll without admin intervention. - Separate devices into groups based on the platform and method of enrollment. - Install, update, configure, and uninstall store and enterprise apps without user intervention. - Configure devices to run only authorized apps while restricting access to unauthorized apps. - Securely share, view, and download business-critical content. ### Secure - Enforce security configurations and restrictions to protect corporate data on devices. - Containerize and secure corporate data on personal devices. - Automate and schedule OS updates to ensure devices run only on approved OS versions. - Ensure only compliant devices can access corporate Exchange accounts and Microsoft 365 apps. - Track device locations and achieve location-based compliance with geofencing. - Secure corporate data on misplaced, lost, or stolen devices using remote commands. ### Maintain and retire - Schedule regular scans to keep inventory details current, and get insights from predefined and custom reports. - Reach unattended Android kiosk devices using the built-in remote control tool. - Monitor the battery level of devices from the inventory. - Decommission devices over the air by remotely wiping corporate apps and data. - Simplify the reallocation of devices by reassigning users and moving devices between groups. - Temporarily remove corporate devices that are under repair from management to prevent unauthorized access. ## Frequently Asked Questions About Remote Device Management Software ### What allows a device to be managed remotely? A device can be managed remotely once it's enrolled in an MDM solution, which installs a management profile or the MDM app over the air. After enrollment, IT admins can push configurations, enforce security policies, install apps, and run remote actions such as lock, wipe, and restart from a central console, without physical access. ### How do I start managing my remote devices? Enroll your devices in a remote device management solution like Mobile Device Manager Plus. Use zero-touch methods such as Apple Business Manager or Android Zero-touch for corporate devices, and email or SMS invites or self-enrollment for BYOD. Once enrolled, every device is visible and manageable from one console. The free edition covers up to 25 devices. ### How do I remotely control organization devices? With Mobile Device Manager Plus, go to Device Mgmt > Remote Control and choose Remote Control or Remote View next to the device. Remote control works on Android devices running Android 5.0 or later enrolled as Fully Managed (Device Owner), from 40 partnered manufacturers or through the universal add-on on Android 7.0 or later. iPhones and iPads support remote view only, and the user must start the screen broadcast. ### How do I remotely troubleshoot unattended Android devices? Put the device in kiosk mode, then use unattended remote access. On Android 10 and later, sessions can start without a prompt through managed app configurations, and unattended access is supported up to Android 13. During the session, use chat commands like /REBOOT, /SYNC, /LOGS, or /EXIT-KIOSK to fix issues without anyone on site. ### Does remote device management software work for low-bandwidth or remote sites? Yes. When a device is offline, commands such as lock, wipe, and restart are queued and carried out as soon as the device reconnects to the MDM server. Remote view and control sessions need the device to reach Zoho Assist over the network, so the relevant domains must be allowed on any firewall or proxy. ### What security standards does remote device management software support? Remote sessions in Mobile Device Manager Plus run on Zoho Assist, which secures them with AES-256 encryption over TLS 1.2. Beyond sessions, the solution provides controls such as passcode policies, remote lock and wipe, geofencing, OS update enforcement, and conditional access for Exchange and Microsoft 365, which can support your organization's HIPAA, GDPR, or PCI DSS controls. ### Can I manage both corporate-owned and personal (BYOD) devices from one console? Yes. Mobile Device Manager Plus manages corporate-owned, BYOD, and COPE devices from a single console. On personal devices, it keeps corporate data separate from personal content and supports a corporate wipe that removes only company data, leaving personal files untouched. ### Does Mobile Device Manager Plus support remote screen sharing for field staff phones? Yes. On iOS and iPadOS devices running iOS 13 or later, IT can view the screen once the user starts the broadcast, then chat and send files to guide field staff through a fix. On Android devices from 40 partnered manufacturers, IT can take full remote control, so employees don't have to return devices to the office. ### What is the best platform to manage devices remotely? The right platform should manage every OS in your fleet from one console, offer remote view and remote control for the devices you use, support unattended access for kiosks, and include security controls such as remote lock and wipe. Mobile Device Manager Plus covers these, with remote troubleshooting built in through Zoho Assist and cloud or on-premises deployment. ### How to choose the best remote device management platform? Check whether the platform supports all your operating systems, which Android manufacturers it can remotely control, whether iOS screen sharing is available, how it handles unattended kiosk devices, and which enrollment methods it supports. Try it on a small group of devices first. Mobile Device Manager Plus offers a free edition for up to 25 devices and a 30-day trial.