# ManageEngine for MSPs and MSSPs

One vendor can power every managed service you deliver.

Purpose-built solutions across RMM, ITSM, security, identity, and observability covering every layer of managed services.

![ManageEngine solutions for MSPs and MSSPs](https://cdn.manageengine.com/sites/meweb/images/common-pages/images/msp-hero.webp)

## The MSP profitability suite

### A single vendor—total control

One contract, one support line, and one AI-powered data layer, across every product on which your MSP runs

### Purpose-built tools for the evolving MSP

Multi-tenancy, per-client billing, and tools engineered for service providers, not retrofitted

### Zero Trust Security as a Service

Selling SOCs, SIEM, PAM, and compliance as recurring services without setting up a security practice from scratch

### Your all-in-one MSP operating system

Ticketing, RMM, endpoint management, monitoring, and security unified under MSP Central: one console for the entire client base

### Affordable power for the modern MSP

Enterprise-grade capabilities at MSP-friendly pricing: per-technician or per-endpoint, monthly billing, and no annual lock-in

## AI and automation

### The AI engine powering the modern MSP

#### AIOps

Detecting anomalies, forecasting failures, and automating remediation before tickets are raised

#### AI in cybersecurity

Next-generation antivirus (NGAV) software, behavioral threat hunting, and zero-day protection powered by real-time ML models

#### GenAI

AI-assisted ticket resolution, solution drafting, and automated knowledge base (KB) generation

#### Predictive AI

Category and technician prediction to reduce the triage time and optimize workforce allocation

#### Ask Zia

A conversational AI chatbot for technician support, threshold tuning, and ticket self-service

## The ManageEngine MSP platform

MSP Central is a cloud-native, multi-tenant platform that provides a single console for managing all core MSP functions. Today, the architecture integrates ITSM and SLA management, proactive client IT management, and advanced security monitoring and threat detection into one platform. This setup allows for centralized management and monitoring of all client environments, from ticketing and billing to endpoint security and RMM functions, through a unified interface. The platform features AI-powered automation to execute routine tasks and streamline workflows across all integrated components, providing a scalable, secure foundation for service delivery.

### UI: A unified dashboard

**What can be handled:** Device management and monitoring · Operating system inventory · Technician management

### Solutions

| Managed infrastructure services | Managed security services | IT command center |
|---|---|---|
| NOCs | SOCs | Help desk |

### Features and capabilities

- [ITSM and PSA](https://www.manageengine.com/msp-solutions.html#cat-itsm-psa)
- [RMM](https://www.manageengine.com/msp-solutions.html#cat-rmm)
- [Managed security](https://www.manageengine.com/msp-solutions.html#cat-managed-security)
- [Zero Trust and identity management](https://www.manageengine.com/msp-solutions.html#cat-zero-trust)
- [Observability](https://www.manageengine.com/msp-solutions.html#cat-observability)
- [Cloud cost management](https://www.manageengine.com/msp-solutions.html#cat-cloud-cost)

### AI orchestration — IT automation and workflow orchestration

#### AIOps

- Anomaly detection
- Forecasting
- RCA

#### AI in cybersecurity

- NGAV software
- Threat intelligence

#### GenAI

- Text Assist
- Solution Generator

#### Predictive AI

- Category Prediction
- Technician Prediction

#### Ask Zia

- Chatbot
- Ticket handling
- Threshold profiles

### Built on a solid foundation

- Cloud architecture
- Scalable
- Multi-tenant
- Homegrown
- Data security and integrity
- Transparent roadmap and vision

### Ecosystem advantage

- Native integrations
- Third-party integrations
- REST APIs

### Extensive support

- 24/7 support
- Phone and email assistance
- Onboarding assistance
- Free KB articles
- Help videos and collaterals
- Certifications
- Webinars

## Pick by the category or by the outcome you sell

### ITSM and PSA

Tickets, SLAs, billing, and contracts

#### [MSP Central](https://www.manageengine.com/msp-central?pos=IT_MSPs)

One console for onboarding clients, managing endpoints, tracking technicians, and billing service delivery.

#### [ServiceDesk Plus MSP](https://www.manageengine.com/products/service-desk-msp/?pos=IT_MSPs)

Multi-tenant help desk with ticketing, SLA management, contracts, and client billing built in.

## Secure by design

Choose your data residency region, generate audit evidence on demand, and walk into any client review with reports already in hand.

- HIPAA
- PCI DSS
- SOC 2
- ISO/IEC 27001
- GDPR
- CCPA/CPRA
- NIST CSF
- GLBA
- NIS2
- CMMC
- PDPA
- LGPD